Speech Analytics Market In-depth Research covering sales outlook, demand forecast & up-to-date key trends
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The global Speech Analytics market is expected to grow at a CAGR of 11.7% during the forecast period.
The global Speech Analytics market is estimated to be about 953.4 million US dollars in 2020.
The global Speech Analytics market is estimated to reach 1485.3 million USD by 2026.
The global Speech Analytics market is segmented by company, region (country), type and application. Participants, stakeholders, and other readers in the global Speech Analytics market will be able to gain an advantage as they use reports as a powerful resource.
The global Speech Analytics market is segmented by company, region (country), type and application. Participants, stakeholders, and other readers in the global Speech Analytics market will be able to gain an advantage as they use reports as a powerful resource.
Speech Analytics markets by category
On-Remise
Cloud
Speech Analytics Market by Application (Percentage of Demand)
Telecom
IT
Outsourcing
Others
Who are the leading companies in Speech Analytics market
Interactive Intelligence Group
NICE Systems
Verint Systems
Avaya
Genesys
Hewlett-Packard Enterprise
inContact
Calabrio
CallMiner
Speech Analytics markets by region:
In North America
In Latin America
Europe
The Asia-pacific
Middle East and Africa (MEA)
What are the main countries covered
The United States
Canada
Germany
France
UK
Italy
Russia
China
Japan
Korea
Southeast Asia
India
Australia
Brazil
Mexico
Argentina
Chile
Colombia
Egypt
Saudi Arabia
United Arab Emirates
Nigeria
South Africa
Which is the most profitable market
Among regions, North America/Europe/Asia Pacific accounted for the largest share of global personalized beauty equipment as rising consumer incomes led to increased spending at Speech Analytics.
What methodology did you follow in your research
This study was conducted by our expert analysts through a combination of primary and secondary studies. The methodology we follow includes a demand-side assessment of the market and triangulation of this through supply-side analysis. The methodology is based on the use of standard market structures, methods, and definitions.
Who were the primary study respondents
We talk to stakeholders across the spectrum. Including C-level executives, distributors, product manufacturers, industry experts, etc.
What are the sources of secondary research
We conduct extensive secondary studies using proprietary databases, paid databases, and information available in the public domain. We refer to industry associations, company press releases, annual reports, investor presentations and research papers.
1. Introduction
1.1 Definition of the Market
1.2 Research Purpose
1.3 Scope of the Study
1.4 Stakeholders
1.5 Geography Coverage
1.6 Currency Under Consideration
1.7 Consumption Units
1.8 Review Cycle
2 Global Market Overview
2.1 Global Speech Analytics Market Size and Growth Forecast 2014-2026
2.2 Global Speech Analytics Market Size by Region 2014-2026
2.3 Speech Analytics Gross Margin in Different Region 2014-2021
2.4 Global Speech Analytics Market by Major Companies
2.1 Global Speech Analytics Revenue and Market Share by Vendors (2016-2021)
2.2 Global Speech Analytics Industry Concentration Ratio (CR5 and HHI)
2.3 Top 5 Speech Analytics Vendors Market Share
2.4 Top 10 Speech Analytics Vendors Market Share
3 Global Speech Analytics Market by Type
3.1 Global Speech Analytics Market Size and Growth Rate Segment by Types from 2014-2021
3.2 Brief Introduction of Different Types
3.2.1 On-Remise
3.2.2 Cloud
4 Global Speech Analytics Market by Application
4.1 Global Speech Analytics Market Size and Growth Rate Segment by Applications from 2014-2021
4.2 Brief Introduction of Different Applications
4.2.1 Telecom
4.2.2 IT
4.2.3 Outsourcing
4.2.4 Others
5 North America Speech Analytics Market Value and Segmentation (by Type, Application, Countries and Participants)
5.1 North America Speech Analytics Value ($) from 2014-2021
5.2 North America Speech Analytics Market Value ($) and Growth (%) by Type from 2014-2021
5.3 North America Speech Analytics Market Value ($) and Growth (%) by Application from 2014-2021
5.4 North America Speech Analytics Market Value ($) and Growth (%) by Countries from 2014-2021
5.4.1 The United States
5.4.2 Canada
5.5 Top North America Speech Analytics Participants Value ($) and Market Share (%) in 2020
6 Europe Speech Analytics Market Value and Segmentation (by Type, Application, Countries and Participants)
6.1 Europe Speech Analytics Value ($) from 2014-2021
6.2 Europe Speech Analytics Market Value ($) and Growth (%) by Type from 2014-2021
6.3 Europe Speech Analytics Market Value ($) and Growth (%) by Application from 2014-2021
6.4 Europe Speech Analytics Market Value ($) and Growth (%) by Countries from 2014-2021
6.4.1 Germany
6.4.2 France
6.4.3 UK
6.4.4 Italy
6.4.5 Russia
…
6.5 Top Europe Speech Analytics Participants Value ($) and Market Share (%) in 2020
7 Asia-Pacific Speech Analytics Market Value and Segmentation (by Type, Application, Countries and Participants)
7.1 Asia-Pacific Speech Analytics Value ($) from 2014-2021
7.2 Asia-Pacific Speech Analytics Market Value ($) and Growth (%) by Type from 2014-2021
7.3 Asia-Pacific Speech Analytics Market Value ($) and Growth (%) by Application from 2014-2021
7.4 Asia-Pacific Speech Analytics Market Value ($) and Growth (%) by Countries from 2014-2021
7.4.1 China
7.4.2 Japan
7.4.3 Korea
7.4.4 Southeast Asia
7.4.5 India
7.4.6 Australia
…
7.5 Top Asia-Pacific Speech Analytics Participants Value ($) and Market Share (%) in 2020
8 Latin America Speech Analytics Market Value and Segmentation (by Type, Application, Countries and Participants)
8.1 Latin America Speech Analytics Value ($) from 2014-2021
8.2 Latin America Speech Analytics Market Value ($) and Growth (%) by Type from 2014-2021
8.3 Latin America Speech Analytics Market Value ($) and Growth (%) by Application from 2014-2021
8.4 Latin America Speech Analytics Market Value ($) and Growth (%) by Countries from 2014-2021
8.4.1 Brazil
8.4.2 Mexico
8.4.3 Argentina
8.4.4 Chile
8.4.5 Colombia
…
8.5 Top Latin America Speech Analytics Participants Value ($) and Market Share (%) in 2020
9 Middle East & Africa Speech Analytics Market Value and Segmentation (by Type, Application, Countries and Participants)
9.1 Middle East & Africa Speech Analytics Value ($) from 2014-2021
9.2 Middle East & Africa Speech Analytics Market Value ($) and Growth (%) by Type from 2014-2021
9.3 Middle East & Africa Speech Analytics Market Value ($) and Growth (%) by Application from 2014-2021
9.4 Middle East & Africa Speech Analytics Market Value ($) and Growth (%) by Countries from 2014-2021
9.4.1 Egypt
9.4.2 Saudi Arabia
9.4.3 United Arab Emirates
9.4.4 Nigeria
9.4.5 South Africa
…
9.5 Top Middle East & Africa Speech Analytics Participants Value ($) and Market Share (%) in 2020
10. Global Level Competitive Intelligence – Company Profiles
10.1 Interactive Intelligence Group
10.1.1 Interactive Intelligence Group Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.1.2 Interactive Intelligence Group Value, Gross and Growth Rate from 2014-2021
10.2 NICE Systems
10.2.1 NICE Systems Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.2.2 NICE Systems Value, Gross and Growth Rate from 2014-2021
10.3 Verint Systems
10.3.1 Verint Systems Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.3.2 Verint Systems Value, Gross and Growth Rate from 2014-2021
10.4 Avaya
10.4.1 Avaya Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.4.2 Avaya Value, Gross and Growth Rate from 2014-2021
10.5 Genesys
10.5.1 Genesys Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.5.2 Genesys Value, Gross and Growth Rate from 2014-2021
10.6 Hewlett-Packard Enterprise
10.6.1 Hewlett-Packard Enterprise Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.6.2 Hewlett-Packard Enterprise Value, Gross and Growth Rate from 2014-2021
10.7 inContact
10.7.1 inContact Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.7.2 inContact Value, Gross and Growth Rate from 2014-2021
10.8 Calabrio
10.8.1 Calabrio Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.8.2 Calabrio Value, Gross and Growth Rate from 2014-2021
10.9 CallMiner
10.9.1 CallMiner Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.9.2 CallMiner Value, Gross and Growth Rate from 2014-2021
11. Market Dynamics
11.1 Driving Factors
11.1.1 Rising Demand in one or More of the Following Regions: North America, Europe, Asia-Pacific, Latin America, Middle East & Africa
11.1.2 Increasing Use of Speech Analytics by Different End-User/Applications
11.2 Restraints and Challenges in the Market
11.3 Opportunities
12. Future Forecast of Global Speech Analytics Market from 2021-2026
12.1 Future Forecast of Global Speech Analytics Market from 2021-2026 Segment by Regions
12.2 Future Forecast of Global Speech Analytics Market from 2021-2026 Segment by Type
12.3 Future Forecast of Global Speech Analytics Market from 2021-2026 Segment by Application
13. Investment Analysis
13.1 Fundamental Analysis (Porter's Five Forces Analysis)
13.2 Technical Preparation Analysis
13.3 Risk Evaluating Analysis
13.4 Estimated Investment Pay-Back Period
14 Research Methodology
14.1 Research Data
14.1.1 Secondary Data
14.1.2 Primary Data
14.2 Market Size Estimation
14.2.1 Bottom-Up Approach
14.2.2 Top-Down Approach (Involves time, Space, and Persons)
14.3 Data Triangulation
14.4 Assumptions
14.5 Hypothesis of this Research, Clear, specific, and testable statement of this research
14.6 Limitations of Our Study
14.7 Scene Based Modeling
14.8 Covid-19 Impact/Evaluation
15 Disclaimer
Research Methodology:
Speech Analytics Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
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