Cloud Telephony Service Market In-depth Research covering sales outlook, demand forecast & up-to-date key trends
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The global Cloud Telephony Service market is expected to grow at a CAGR of 10.2% during the forecast period.
The global Cloud Telephony Service market is estimated to be about 13464.8 million US dollars in 2020.
The global Cloud Telephony Service market is estimated to reach 19825.9 million USD by 2026.
The global Cloud Telephony Service market is segmented by company, region (country), type and application. Participants, stakeholders, and other readers in the global Cloud Telephony Service market will be able to gain an advantage as they use reports as a powerful resource.
The global Cloud Telephony Service market is segmented by company, region (country), type and application. Participants, stakeholders, and other readers in the global Cloud Telephony Service market will be able to gain an advantage as they use reports as a powerful resource.
Cloud Telephony Service markets by category
Cloud
Hosted
Cloud Telephony Service Market by Application (Percentage of Demand)
SMEs
Large Enterprises
Who are the leading companies in Cloud Telephony Service market
8x8
AVOXI
BroadSoft
Cisco
DIALPAD
Exotel
Go 2 Market
Knowlarity
Lead NXT
Megapath
Microsoft
Mitel
Natterbox
NetFortis
Nextiva
NFON
NovaCloud
NTT Communications
PortaOne
Redcentric
RingCentral
Singtel
Solutions Infini
Telviva
Tripudio
VoIPStudio
Intermedia
Vox
Cloud Telephony Service markets by region:
In North America
In Latin America
Europe
The Asia-pacific
Middle East and Africa (MEA)
What are the main countries covered
The United States
Canada
Germany
France
UK
Italy
Russia
China
Japan
Korea
Southeast Asia
India
Australia
Brazil
Mexico
Argentina
Chile
Colombia
Egypt
Saudi Arabia
United Arab Emirates
Nigeria
South Africa
Which is the most profitable market
Among regions, North America/Europe/Asia Pacific accounted for the largest share of global personalized beauty equipment as rising consumer incomes led to increased spending at Cloud Telephony Service.
What methodology did you follow in your research
This study was conducted by our expert analysts through a combination of primary and secondary studies. The methodology we follow includes a demand-side assessment of the market and triangulation of this through supply-side analysis. The methodology is based on the use of standard market structures, methods, and definitions.
Who were the primary study respondents
We talk to stakeholders across the spectrum. Including C-level executives, distributors, product manufacturers, industry experts, etc.
What are the sources of secondary research
We conduct extensive secondary studies using proprietary databases, paid databases, and information available in the public domain. We refer to industry associations, company press releases, annual reports, investor presentations and research papers.
1. Introduction
1.1 Definition of the Market
1.2 Research Purpose
1.3 Scope of the Study
1.4 Stakeholders
1.5 Geography Coverage
1.6 Currency Under Consideration
1.7 Consumption Units
1.8 Review Cycle
2 Global Market Overview
2.1 Global Cloud Telephony Service Market Size and Growth Forecast 2014-2026
2.2 Global Cloud Telephony Service Market Size by Region 2014-2026
2.3 Cloud Telephony Service Gross Margin in Different Region 2014-2021
2.4 Global Cloud Telephony Service Market by Major Companies
2.1 Global Cloud Telephony Service Revenue and Market Share by Vendors (2016-2021)
2.2 Global Cloud Telephony Service Industry Concentration Ratio (CR5 and HHI)
2.3 Top 5 Cloud Telephony Service Vendors Market Share
2.4 Top 10 Cloud Telephony Service Vendors Market Share
3 Global Cloud Telephony Service Market by Type
3.1 Global Cloud Telephony Service Market Size and Growth Rate Segment by Types from 2014-2021
3.2 Brief Introduction of Different Types
3.2.1 Cloud
3.2.2 Hosted
4 Global Cloud Telephony Service Market by Application
4.1 Global Cloud Telephony Service Market Size and Growth Rate Segment by Applications from 2014-2021
4.2 Brief Introduction of Different Applications
4.2.1 SMEs
4.2.2 Large Enterprises
5 North America Cloud Telephony Service Market Value and Segmentation (by Type, Application, Countries and Participants)
5.1 North America Cloud Telephony Service Value ($) from 2014-2021
5.2 North America Cloud Telephony Service Market Value ($) and Growth (%) by Type from 2014-2021
5.3 North America Cloud Telephony Service Market Value ($) and Growth (%) by Application from 2014-2021
5.4 North America Cloud Telephony Service Market Value ($) and Growth (%) by Countries from 2014-2021
5.4.1 The United States
5.4.2 Canada
5.5 Top North America Cloud Telephony Service Participants Value ($) and Market Share (%) in 2020
6 Europe Cloud Telephony Service Market Value and Segmentation (by Type, Application, Countries and Participants)
6.1 Europe Cloud Telephony Service Value ($) from 2014-2021
6.2 Europe Cloud Telephony Service Market Value ($) and Growth (%) by Type from 2014-2021
6.3 Europe Cloud Telephony Service Market Value ($) and Growth (%) by Application from 2014-2021
6.4 Europe Cloud Telephony Service Market Value ($) and Growth (%) by Countries from 2014-2021
6.4.1 Germany
6.4.2 France
6.4.3 UK
6.4.4 Italy
6.4.5 Russia
…
6.5 Top Europe Cloud Telephony Service Participants Value ($) and Market Share (%) in 2020
7 Asia-Pacific Cloud Telephony Service Market Value and Segmentation (by Type, Application, Countries and Participants)
7.1 Asia-Pacific Cloud Telephony Service Value ($) from 2014-2021
7.2 Asia-Pacific Cloud Telephony Service Market Value ($) and Growth (%) by Type from 2014-2021
7.3 Asia-Pacific Cloud Telephony Service Market Value ($) and Growth (%) by Application from 2014-2021
7.4 Asia-Pacific Cloud Telephony Service Market Value ($) and Growth (%) by Countries from 2014-2021
7.4.1 China
7.4.2 Japan
7.4.3 Korea
7.4.4 Southeast Asia
7.4.5 India
7.4.6 Australia
…
7.5 Top Asia-Pacific Cloud Telephony Service Participants Value ($) and Market Share (%) in 2020
8 Latin America Cloud Telephony Service Market Value and Segmentation (by Type, Application, Countries and Participants)
8.1 Latin America Cloud Telephony Service Value ($) from 2014-2021
8.2 Latin America Cloud Telephony Service Market Value ($) and Growth (%) by Type from 2014-2021
8.3 Latin America Cloud Telephony Service Market Value ($) and Growth (%) by Application from 2014-2021
8.4 Latin America Cloud Telephony Service Market Value ($) and Growth (%) by Countries from 2014-2021
8.4.1 Brazil
8.4.2 Mexico
8.4.3 Argentina
8.4.4 Chile
8.4.5 Colombia
…
8.5 Top Latin America Cloud Telephony Service Participants Value ($) and Market Share (%) in 2020
9 Middle East & Africa Cloud Telephony Service Market Value and Segmentation (by Type, Application, Countries and Participants)
9.1 Middle East & Africa Cloud Telephony Service Value ($) from 2014-2021
9.2 Middle East & Africa Cloud Telephony Service Market Value ($) and Growth (%) by Type from 2014-2021
9.3 Middle East & Africa Cloud Telephony Service Market Value ($) and Growth (%) by Application from 2014-2021
9.4 Middle East & Africa Cloud Telephony Service Market Value ($) and Growth (%) by Countries from 2014-2021
9.4.1 Egypt
9.4.2 Saudi Arabia
9.4.3 United Arab Emirates
9.4.4 Nigeria
9.4.5 South Africa
…
9.5 Top Middle East & Africa Cloud Telephony Service Participants Value ($) and Market Share (%) in 2020
10. Global Level Competitive Intelligence – Company Profiles
10.1 8x8
10.1.1 8x8 Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.1.2 8x8 Value, Gross and Growth Rate from 2014-2021
10.2 AVOXI
10.2.1 AVOXI Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.2.2 AVOXI Value, Gross and Growth Rate from 2014-2021
10.3 BroadSoft
10.3.1 BroadSoft Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.3.2 BroadSoft Value, Gross and Growth Rate from 2014-2021
10.4 Cisco
10.4.1 Cisco Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.4.2 Cisco Value, Gross and Growth Rate from 2014-2021
10.5 DIALPAD
10.5.1 DIALPAD Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.5.2 DIALPAD Value, Gross and Growth Rate from 2014-2021
10.6 Exotel
10.6.1 Exotel Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.6.2 Exotel Value, Gross and Growth Rate from 2014-2021
10.7 Go 2 Market
10.7.1 Go 2 Market Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.7.2 Go 2 Market Value, Gross and Growth Rate from 2014-2021
10.8 Knowlarity
10.8.1 Knowlarity Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.8.2 Knowlarity Value, Gross and Growth Rate from 2014-2021
10.9 Lead NXT
10.9.1 Lead NXT Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.9.2 Lead NXT Value, Gross and Growth Rate from 2014-2021
10.10 Megapath
10.10.1 Megapath Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.10.2 Megapath Value, Gross and Growth Rate from 2014-2021
10.11 Microsoft
10.11.1 Microsoft Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.11.2 Microsoft Value, Gross and Growth Rate from 2014-2021
10.12 Mitel
10.12.1 Mitel Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.12.2 Mitel Value, Gross and Growth Rate from 2014-2021
10.13 Natterbox
10.13.1 Natterbox Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.13.2 Natterbox Value, Gross and Growth Rate from 2014-2021
10.14 NetFortis
10.14.1 NetFortis Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.14.2 NetFortis Value, Gross and Growth Rate from 2014-2021
10.15 Nextiva
10.15.1 Nextiva Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.15.2 Nextiva Value, Gross and Growth Rate from 2014-2021
10.16 NFON
10.16.1 NFON Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.16.2 NFON Value, Gross and Growth Rate from 2014-2021
10.17 NovaCloud
10.17.1 NovaCloud Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.17.2 NovaCloud Value, Gross and Growth Rate from 2014-2021
10.18 NTT Communications
10.18.1 NTT Communications Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.18.2 NTT Communications Value, Gross and Growth Rate from 2014-2021
10.19 PortaOne
10.19.1 PortaOne Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.19.2 PortaOne Value, Gross and Growth Rate from 2014-2021
10.20 Redcentric
10.20.1 Redcentric Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.20.2 Redcentric Value, Gross and Growth Rate from 2014-2021
10.21 RingCentral
10.21.1 RingCentral Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.21.2 RingCentral Value, Gross and Growth Rate from 2014-2021
10.22 Singtel
10.22.1 Singtel Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.22.2 Singtel Value, Gross and Growth Rate from 2014-2021
10.23 Solutions Infini
10.23.1 Solutions Infini Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.23.2 Solutions Infini Value, Gross and Growth Rate from 2014-2021
10.24 Telviva
10.24.1 Telviva Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.24.2 Telviva Value, Gross and Growth Rate from 2014-2021
10.25 Tripudio
10.25.1 Tripudio Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.25.2 Tripudio Value, Gross and Growth Rate from 2014-2021
10.26 VoIPStudio
10.26.1 VoIPStudio Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.26.2 VoIPStudio Value, Gross and Growth Rate from 2014-2021
10.27 Intermedia
10.27.1 Intermedia Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.27.2 Intermedia Value, Gross and Growth Rate from 2014-2021
10.28 Vox
10.28.1 Vox Company Profile (Major Business, Plants Distribution, Sales Region, Contact Information)
10.28.2 Vox Value, Gross and Growth Rate from 2014-2021
11. Market Dynamics
11.1 Driving Factors
11.1.1 Rising Demand in one or More of the Following Regions: North America, Europe, Asia-Pacific, Latin America, Middle East & Africa
11.1.2 Increasing Use of Cloud Telephony Service by Different End-User/Applications
11.2 Restraints and Challenges in the Market
11.3 Opportunities
12. Future Forecast of Global Cloud Telephony Service Market from 2021-2026
12.1 Future Forecast of Global Cloud Telephony Service Market from 2021-2026 Segment by Regions
12.2 Future Forecast of Global Cloud Telephony Service Market from 2021-2026 Segment by Type
12.3 Future Forecast of Global Cloud Telephony Service Market from 2021-2026 Segment by Application
13. Investment Analysis
13.1 Fundamental Analysis (Porter's Five Forces Analysis)
13.2 Technical Preparation Analysis
13.3 Risk Evaluating Analysis
13.4 Estimated Investment Pay-Back Period
14 Research Methodology
14.1 Research Data
14.1.1 Secondary Data
14.1.2 Primary Data
14.2 Market Size Estimation
14.2.1 Bottom-Up Approach
14.2.2 Top-Down Approach (Involves time, Space, and Persons)
14.3 Data Triangulation
14.4 Assumptions
14.5 Hypothesis of this Research, Clear, specific, and testable statement of this research
14.6 Limitations of Our Study
14.7 Scene Based Modeling
14.8 Covid-19 Impact/Evaluation
15 Disclaimer
Research Methodology:
Cloud Telephony Service Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
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