2023-2031 Report on Global Speech-based IVR System Market by Player, Region, Type, Application and Sales Channel
2023-2031 Report on Global Speech-based IVR System Market by Player, Region, Type, Application and Sales Channel
The Speech-based IVR System Market report highlights technological advancements, investment opportunities, and regulatory frameworks shaping the industry landscape through 2030.
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This report studies the Speech-based IVR System market, covering market size for segment by type (On-premises, Cloud-based, etc.), by application (Banking Financial Services and Insurance (BFSI), Healthcare, etc.), by sales channel (Direct Channel, Distribution Channel), by player (NiceinContact, Nuance Communications, 8x8, Inc, Avaya, Aspect Software, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).
This report provides detailed historical analysis of global market for Speech-based IVR System from 2017-2022, and provides extensive market forecasts from 2023-2031 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Speech-based IVR System market.
Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.
This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.
The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.
Leading players of Speech-based IVR System including:
NiceinContact
Nuance Communications
8x8, Inc
Avaya
Aspect Software
Cisco Systems
Concentrix Corporation
Intrado (West Corporation)
IVR Lab
Convergys Corporation
Connect First
Genesys Telecommunication Laboratories
Verizon Communications
24/7 Customer
Five9
NEC Corporation
NewVoiceMedia
Market split by Type, can be divided into:
On-premises
Cloud-based
Market split by Application, can be divided into:
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Market split by Sales Channel, can be divided into:
Direct Channel
Distribution Channel
Market segment by Region/Country including:
North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Spain etc.)
Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
South America (Brazil, Argentina and Colombia etc.)
Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)
If you have any special requirements, please let us know and we can provide you the customized report as you want.
Chapter 1 Speech-based IVR System Market Overview
1.1 Speech-based IVR System Definition
1.2 Global Speech-based IVR System Market Size Status and Outlook (2017-2031)
1.3 Global Speech-based IVR System Market Size Comparison by Region (2017-2031)
1.4 Global Speech-based IVR System Market Size Comparison by Type (2017-2031)
1.5 Global Speech-based IVR System Market Size Comparison by Application (2017-2031)
1.6 Global Speech-based IVR System Market Size Comparison by Sales Channel (2017-2031)
1.7 Speech-based IVR System Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Russia-Ukraine War Impacts
Chapter 2 Speech-based IVR System Market Segment Analysis by Player
2.1 Global Speech-based IVR System Sales and Market Share by Player (2020-2022)
2.2 Global Speech-based IVR System Revenue and Market Share by Player (2020-2022)
2.3 Global Speech-based IVR System Average Price by Player (2020-2022)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Speech-based IVR System Market Segment Analysis by Type
3.1 Global Speech-based IVR System Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global Speech-based IVR System Sales and Market Share by Type (2017-2022)
3.3 Global Speech-based IVR System Revenue and Market Share by Type (2017-2022)
3.4 Global Speech-based IVR System Average Price by Type (2017-2022)
3.5 Leading Players of Speech-based IVR System by Type in 2022
3.6 Conclusion of Segment by Type
Chapter 4 Speech-based IVR System Market Segment Analysis by Application
4.1 Global Speech-based IVR System Market by Application
4.1.1 Banking Financial Services and Insurance (BFSI)
4.1.2 Healthcare
4.1.3 Hospitality
4.1.4 IT & Telecommunication
4.1.5 Others
4.2 Global Speech-based IVR System Revenue and Market Share by Application (2017-2022)
4.3 Leading Consumers of Speech-based IVR System by Application in 2022
4.4 Conclusion of Segment by Application
Chapter 5 Speech-based IVR System Market Segment Analysis by Sales Channel
5.1 Global Speech-based IVR System Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Speech-based IVR System Revenue and Market Share by Sales Channel (2017-2022)
5.3 Leading Distributors/Dealers of Speech-based IVR System by Sales Channel in 2022
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Speech-based IVR System Market Segment Analysis by Region
6.1 Global Speech-based IVR System Market Size and CAGR by Region (2017-2031)
6.2 Global Speech-based IVR System Sales and Market Share by Region (2017-2022)
6.3 Global Speech-based IVR System Revenue and Market Share by Region (2017-2022)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Speech-based IVR System Market Share by Type
6.4.3 North America Speech-based IVR System Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Speech-based IVR System Market Share by Type
6.5.3 Europe Speech-based IVR System Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Speech-based IVR System Market Share by Type
6.6.3 Asia-Pacific Speech-based IVR System Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Speech-based IVR System Market Share by Type
6.7.3 South America Speech-based IVR System Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Speech-based IVR System Market Share by Type
6.8.3 Middle East & Africa Speech-based IVR System Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Speech-based IVR System Players
7.1 NiceinContact
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Nuance Communications
7.3 8x8, Inc
7.4 Avaya
7.5 Aspect Software
7.6 Cisco Systems
7.7 Concentrix Corporation
7.8 Intrado (West Corporation)
7.9 IVR Lab
7.10 Convergys Corporation
7.11 Connect First
7.12 Genesys Telecommunication Laboratories
7.13 Verizon Communications
7.14 24/7 Customer
7.15 Five9
7.16 NEC Corporation
7.17 NewVoiceMedia
Chapter 8 Upstream and Downstream Analysis of Speech-based IVR System
8.1 Industrial Chain of Speech-based IVR System
8.2 Upstream of Speech-based IVR System
8.3 Downstream of Speech-based IVR System
Chapter 9 Development Trend of Speech-based IVR System (2023-2031)
9.1 Global Speech-based IVR System Market Size (Sales and Revenue) Forecast (2023-2031)
9.2 Global Speech-based IVR System Market Size and CAGR Forecast by Region (2023-2031)
9.3 Global Speech-based IVR System Market Size and CAGR Forecast by Type (2023-2031)
9.4 Global Speech-based IVR System Market Size and CAGR Forecast by Application (2023-2031)
9.5 Global Speech-based IVR System Market Size and CAGR Forecast by Sales Channel (2023-2031)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
List of Tables and Figures
Figure Speech-based IVR System Example
Figure Global Speech-based IVR System Revenue (Million $) Status and Outlook (2017-2031)
Figure Global Speech-based IVR System Revenue (Million $) Comparison by Region (2017-2031)
Figure Global Speech-based IVR System Revenue (Million $) Comparison by Type (2017-2031)
Figure Global Speech-based IVR System Revenue (Million $) Comparison by Application (2017-2031)
Figure Global Speech-based IVR System Revenue (Million $) Comparison by Sales Channel (2017-2031)
Table Global Speech-based IVR System Sales by Player (2020-2022)
Table Global Speech-based IVR System Sales Market Share by Player (2020-2022)
Figure Global Speech-based IVR System Sales Market Share by Player in 2022
Table Global Speech-based IVR System Revenue (Million $) by Player (2020-2022)
Table Global Speech-based IVR System Revenue Market Share by Player (2020-2022)
Figure Global Speech-based IVR System Revenue Market Share by Player in 2022
Table Global Speech-based IVR System Average Price by Player (2020-2022)
Figure Global Speech-based IVR System Average Price by Player in 2022
Figure Global Speech-based IVR System Players Competition Situation – Top 5 Players’ Revenue Market Share in 2020
Figure Global Speech-based IVR System Players Competition Trends – Top 5 Players’ Revenue Market Share in 2022
Figure Example of On-premises
Figure Global On-premises Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Cloud-based
Figure Global Cloud-based Revenue (Million $) and Growth Rate (2017-2022)
Table Global Speech-based IVR System Sales by Type (2017-2022)
Table Global Speech-based IVR System Sales Market Share by Type (2017-2022)
Figure Global Speech-based IVR System Sales Market Share by Type in 2022
Table Global Speech-based IVR System Revenue (Million $) by Type (2017-2022)
Table Global Speech-based IVR System Revenue Market Share by Type (2017-2022)
Figure Global Speech-based IVR System Revenue Market Share by Type in 2022
Table Global Speech-based IVR System Average Price by Type (2017-2022)
Figure Global Speech-based IVR System Average Price by Type in 2022
Table Leading Players of Speech-based IVR System by Type in 2022
Figure Example of Banking Financial Services and Insurance (BFSI)
Figure Global Speech-based IVR System for Banking Financial Services and Insurance (BFSI) Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Healthcare
Figure Global Speech-based IVR System for Healthcare Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Hospitality
Figure Global Speech-based IVR System for Hospitality Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of IT & Telecommunication
Figure Global Speech-based IVR System for IT & Telecommunication Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Others
Figure Global Speech-based IVR System for Others Revenue (Million $) and Growth Rate (2017-2022)
Table Global Speech-based IVR System Sales by Application (2017-2022)
Table Global Speech-based IVR System Sales Market Share by Application (2017-2022)
Figure Global Speech-based IVR System Sales Market Share by Application in 2022
Table Leading Consumers of Speech-based IVR System by Application in 2022
Figure Example of Direct Channel
Figure Global Speech-based IVR System for Direct Channel Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Distribution Channel
Figure Global Speech-based IVR System for Distribution Channel Revenue (Million $) and Growth Rate (2017-2022)
Table Global Speech-based IVR System Revenue by Sales Channel (2017-2022)
Table Global Speech-based IVR System Revenue Market Share by Sales Channel (2017-2022)
Figure Global Speech-based IVR System Revenue Market Share by Sales Channel in 2022
Table Leading Distributors/Dealers of Speech-based IVR System by Sales Channel in 2022
Table Global Speech-based IVR System Market Size and CAGR by Region (2017-2031)
Table Global Speech-based IVR System Sales by Region (2017-2022)
Table Global Speech-based IVR System Sales Market Share by Region (2017-2022)
Figure Global Speech-based IVR System Sales Market Share by Region in 2022
Table Global Speech-based IVR System Revenue (Million $) by Region (2017-2022)
Table Global Speech-based IVR System Revenue Market Share by Region (2017-2022)
Figure Global Speech-based IVR System Revenue Market Share by Region in 2022
Table North America Speech-based IVR System Sales by Country (2017-2022)
Figure North America Speech-based IVR System Sales Market Share by Country (2017-2022)
Table North America Speech-based IVR System Revenue by Country (2017-2022)
Figure North America Speech-based IVR System Revenue Market Share by Country (2017-2022)
Figure North America Speech-based IVR System Market Share by Type in 2022
Figure North America Speech-based IVR System Market Share by Application in 2022
Figure United States Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure United States Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Canada Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Canada Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Mexico Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Mexico Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Table Europe Speech-based IVR System Sales by Country (2017-2022)
Figure Europe Speech-based IVR System Sales Market Share by Country (2017-2022)
Table Europe Speech-based IVR System Revenue by Country (2017-2022)
Figure Europe Speech-based IVR System Revenue Market Share by Country (2017-2022)
Figure Europe Speech-based IVR System Market Share by Type in 2022
Figure Europe Speech-based IVR System Market Share by Application in 2022
Figure Germany Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Germany Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure UK Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure UK Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure France Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure France Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Italy Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Italy Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Russia Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Russia Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Spain Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Spain Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Table Asia-Pacific Speech-based IVR System Sales by Country (2017-2022)
Figure Asia-Pacific Speech-based IVR System Sales Market Share by Country (2017-2022)
Table Asia-Pacific Speech-based IVR System Revenue by Country (2017-2022)
Figure Asia-Pacific Speech-based IVR System Revenue Market Share by Country (2017-2022)
Figure Asia-Pacific Speech-based IVR System Market Share by Type in 2022
Figure Asia-Pacific Speech-based IVR System Market Share by Application in 2022
Figure China Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure China Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Japan Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Japan Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Korea Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Korea Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure India Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure India Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Southeast Asia Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Southeast Asia Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Australia Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Australia Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Table South America Speech-based IVR System Sales by Country (2017-2022)
Figure South America Speech-based IVR System Sales Market Share by Country (2017-2022)
Table South America Speech-based IVR System Revenue by Country (2017-2022)
Figure South America Speech-based IVR System Revenue Market Share by Country (2017-2022)
Figure South America Speech-based IVR System Market Share by Type in 2022
Figure South America Speech-based IVR System Market Share by Application in 2022
Figure Brazil Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Brazil Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Argentina Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Argentina Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Colombia Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Colombia Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Table Middle East & Africa Speech-based IVR System Sales by Country (2017-2022)
Figure Middle East & Africa Speech-based IVR System Sales Market Share by Country (2017-2022)
Table Middle East & Africa Speech-based IVR System Revenue by Country (2017-2022)
Figure Middle East & Africa Speech-based IVR System Revenue Market Share by Country (2017-2022)
Figure Middle East & Africa Speech-based IVR System Market Share by Type in 2022
Figure Middle East & Africa Speech-based IVR System Market Share by Application in 2022
Figure UAE Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure UAE Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure Saudi Arabia Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure Saudi Arabia Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Figure South Africa Speech-based IVR System Sales and Growth Rate (2017-2022)
Figure South Africa Speech-based IVR System Revenue (Million $) and Growth Rate (2017-2022)
Table Company Snapshot of NiceinContact
Table Speech-based IVR System Introduction of NiceinContact
Table Speech-based IVR System Sales, Price, Revenue, Gross Margin and Market Share of NiceinContact (2020-2022)
Table Industrial Chain of Speech-based IVR System
Table Manufacturing Cost Structure of Speech-based IVR System
Table General Manufacturing Process of Speech-based IVR System
Table Leading Distributors/Dealers of Speech-based IVR System
Table Leading Consumers of Speech-based IVR System
Figure Global Speech-based IVR System Sales and Growth Rate Forecast (2023-2031)
Figure Global Speech-based IVR System Revenue and Growth Rate Forecast (2023-2031)
Table Global Speech-based IVR System Market Size and CAGR Forecast by Region (2023-2031)
Table Global Speech-based IVR System Market Size and CAGR Forecast by Type (2023-2031)
Table Global Speech-based IVR System Market Size and CAGR Forecast by Application (2023-2031)
Table Global Speech-based IVR System Market Size and CAGR Forecast by Sales Channel (2023-2031)
Research Methodology:
Speech-based IVR System Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
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