Speech-based IVR System Market Opportunities, Challenges, Strategies & Forecasts
The global Speech-based IVR System market was valued at $XX million in 2020, and MAResearch analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2021 and 2030.
Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020 and 2021.
This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.
This report provides detailed historical analysis of global market for Speech-based IVR System from 2015-2020, and provides extensive market forecasts from 2021-2030 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Speech-based IVR System market.
Leading players of Speech-based IVR System including:
NiceinContact
Nuance Communications
8x8, Inc
Avaya
Aspect Software
Cisco Systems
Concentrix Corporation
Intrado (West Corporation)
IVR Lab
Convergys Corporation
Connect First
Genesys Telecommunication Laboratories
Verizon Communications
24/7 Customer
Five9
NEC Corporation
NewVoiceMedia
Market split by Type, can be divided into:
On-premises
Cloud-based
Market split by Application, can be divided into:
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Market split by Sales Channel, can be divided into:
Direct Channel
Distribution Channel
Market segment by Region/Country including:
North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Spain etc.)
Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
South America (Brazil, Argentina and Colombia etc.)
Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)
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Chapter 1 Speech-based IVR System Market Overview
1.1 Speech-based IVR System Definition
1.2 Global Speech-based IVR System Market Size Status and Outlook (2015-2030)
1.3 Global Speech-based IVR System Market Size Comparison by Region (2015-2030)
1.4 Global Speech-based IVR System Market Size Comparison by Type (2015-2030)
1.5 Global Speech-based IVR System Market Size Comparison by Application (2015-2030)
1.6 Global Speech-based IVR System Market Size Comparison by Sales Channel (2015-2030)
1.7 Speech-based IVR System Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts on Current Market
1.7.5 Post-Strategies of COVID-19 Outbreak
Chapter 2 Speech-based IVR System Market Segment Analysis by Player
2.1 Global Speech-based IVR System Sales and Market Share by Player (2018-2020)
2.2 Global Speech-based IVR System Revenue and Market Share by Player (2018-2020)
2.3 Global Speech-based IVR System Average Price by Player (2018-2020)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Speech-based IVR System Market Segment Analysis by Type
3.1 Global Speech-based IVR System Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global Speech-based IVR System Sales and Market Share by Type (2015-2020)
3.3 Global Speech-based IVR System Revenue and Market Share by Type (2015-2020)
3.4 Global Speech-based IVR System Average Price by Type (2015-2020)
3.5 Leading Players of Speech-based IVR System by Type in 2020
3.6 Conclusion of Segment by Type
Chapter 4 Speech-based IVR System Market Segment Analysis by Application
4.1 Global Speech-based IVR System Market by Application
4.1.1 Banking Financial Services and Insurance (BFSI)
4.1.2 Healthcare
4.1.3 Hospitality
4.1.4 IT & Telecommunication
4.1.5 Others
4.2 Global Speech-based IVR System Revenue and Market Share by Application (2015-2020)
4.3 Leading Consumers of Speech-based IVR System by Application in 2020
4.4 Conclusion of Segment by Application
Chapter 5 Speech-based IVR System Market Segment Analysis by Sales Channel
5.1 Global Speech-based IVR System Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Speech-based IVR System Revenue and Market Share by Sales Channel (2015-2020)
5.3 Leading Distributors/Dealers of Speech-based IVR System by Sales Channel in 2020
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Speech-based IVR System Market Segment Analysis by Region
6.1 Global Speech-based IVR System Market Size and CAGR by Region (2015-2030)
6.2 Global Speech-based IVR System Sales and Market Share by Region (2015-2020)
6.3 Global Speech-based IVR System Revenue and Market Share by Region (2015-2020)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Speech-based IVR System Market Share by Type
6.4.3 North America Speech-based IVR System Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Speech-based IVR System Market Share by Type
6.5.3 Europe Speech-based IVR System Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Speech-based IVR System Market Share by Type
6.6.3 Asia-Pacific Speech-based IVR System Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Speech-based IVR System Market Share by Type
6.7.3 South America Speech-based IVR System Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Speech-based IVR System Market Share by Type
6.8.3 Middle East & Africa Speech-based IVR System Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Speech-based IVR System Players
7.1 NiceinContact
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.1.4 COVID-19 Impact on NiceinContact
7.2 Nuance Communications
7.3 8x8, Inc
7.4 Avaya
7.5 Aspect Software
7.6 Cisco Systems
7.7 Concentrix Corporation
7.8 Intrado (West Corporation)
7.9 IVR Lab
7.10 Convergys Corporation
7.11 Connect First
7.12 Genesys Telecommunication Laboratories
7.13 Verizon Communications
7.14 24/7 Customer
7.15 Five9
7.16 NEC Corporation
7.17 NewVoiceMedia
Chapter 8 Upstream and Downstream Analysis of Speech-based IVR System
8.1 Industrial Chain of Speech-based IVR System
8.2 Upstream of Speech-based IVR System
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.2.4 Manufacturing Cost Structure
8.2.5 Manufacturing Process
8.3 Downstream of Speech-based IVR System
8.3.1 Leading Distributors/Dealers of Speech-based IVR System
8.3.2 Leading Consumers of Speech-based IVR System
Chapter 9 Development Trend of Speech-based IVR System (2021-2030)
9.1 Global Speech-based IVR System Market Size (Sales and Revenue) Forecast (2021-2030)
9.2 Global Speech-based IVR System Market Size and CAGR Forecast by Region (2021-2030)
9.3 Global Speech-based IVR System Market Size and CAGR Forecast by Type (2021-2030)
9.4 Global Speech-based IVR System Market Size and CAGR Forecast by Application (2021-2030)
9.5 Global Speech-based IVR System Market Size and CAGR Forecast by Sales Channel (2021-2030)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
Methodology/Research Approach
This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.Research Programs/Design
| Historical Data (2015-2019) |
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Market Size Estimation
Top-down and bottom-up approaches are used to validate the global Voluntary Carbon Offset market size market and estimate the market size for Company, regions segments, product segments and Application (end users).
The market estimations in this report are based on the marketed sale price of Voluntary Carbon Offset (excluding any discounts provided by the player, distributor, wholesaler or traders). The percentage splits, market share, and breakdowns of the product segments are derived on the basis of weights assigned to each of the segments on the basis of their utilization rate and average sale price. The regional splits of the overall Voluntary Carbon Offset market and its sub-segments are based on the percentage adoption or utilization of the given product in the respective region or country.
Major Company in the market is identified through secondary research and their market revenues determined through primary and secondary research. Secondary research included the research of the annual and financial reports of the top Company; whereas, primary research included extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs and marketing executives. The percentage splits, market share, Growth Rate and breakdowns of the product markets are determined through using secondary sources and verified through the primary sources.
All possible factors that influence the markets included in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The market size for top-level markets and sub-segments is normalized, and the effect of inflation, economic downturns, and regulatory & policy changes or other factors are not accounted for in the market forecast. This data is combined and added with detailed inputs and analysis from Market Intellix and presented in this report
The following figure shows an illustrative representation of the overall market size estimation process used for this study.
Market Breakdown and Data Triangulation
After complete market engineering with calculations for market statistics; market size estimations; market forecasting; market breakdown; and data triangulation, extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub-segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.
Data Source
Secondary Sources
Secondary sources include such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, etc. This research study involves the usage of widespread secondary sources, directories, databases such as Bloomberg Business, Wind Info, Hoovers, Factiva (Dow Jones & Company), and TRADING ECONOMICS, and News Network, statista, Federal Reserve Economic Data, annual reports, BIS Statistics, ICIS; company house documents; CAS(American Chemical Society); investor presentations; and SEC filings of companies. Secondary research was used to identify and collect information useful for the extensive, technical, market-oriented, and Hospitals study of the Voluntary Carbon Offset market. It was also used to obtain important information about the top companies, market classification and segmentation according to industry trends to the bottom-most level, and key developments related to market and technology perspectives.
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Primary Sources
In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include product Company (and their competitors), opinion leaders, industry experts, research institutions, distributors, dealer and traders, as well as the raw materials suppliers and producers, etc.
The primary sources from the demand side include industry experts such as business leaders, marketing and sales directors, technology and innovation directors, supply chain executive, end use (product buyers), and related key executives from various key companies and organizations operating in the global market.
Primary research was conducted to identify segmentation Type, product price range, product Application, key Company, raw materials supply and the downstream demand, industry status and outlook, and key market dynamics such as risks, influence factors, opportunities, market barriers, industry trends, and key player strategies.
Key Executives Interviewed
Key Data Information from Primary Sources
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