Online CRM Tools Market Insights, Global Outlook and Forecast 2022-2028
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An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.
The latest research study released by Market IntelliX evaluates market size and forecasts of Online CRM Tools in Global, including the following market information:
Global Online CRM Tools Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Online CRM Tools market was valued at 46580 million in 2021 and is projected to reach US$ 122210 million by 2028, at a CAGR of 14.8% during the forecast period 2022-2028.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Online CRM Tools include Salesforce, SAP, Adobe Marketing Cloud, Oracle, Microsoft, Epsilon, Mailchimp, HubSpot and Genesys, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MI has surveyed the Online CRM Tools companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Market Segmentations:
Global Online CRM Tools Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Online CRM Tools Market Segment Percentages, by Type, 2021 (%)
Cloud-based
Web-based
Global Online CRM Tools Market, by End Users, 2017-2022, 2023-2028 ($ millions)
Global Online CRM Tools Market Segment Percentages, by End Users, 2021 (%)
SMBs
Large Enterprises
Global Online CRM Tools Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Online CRM Tools Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Online CRM Tools revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Online CRM Tools revenues share in global market, 2021 (%)
The report presents profiles of competitors in the market Some of the prominent key players covered:
Salesforce
SAP
Adobe Marketing Cloud
Oracle
Microsoft
Epsilon
Mailchimp
HubSpot
Genesys
Zoho CRM
Copper
amoCRM
Freshsales
Creatio (formerly bpm’online)
Teamgate CRM
Really Simple Systems CRM
Agile CRM
Yetiforce CRM
SutiCRM
InStream
Vtiger CRM
Bitrix24
SeoToaster CRM
Breezz
RepairShopr
Yonyx
Wakeupsales
Key Takeaways from this Report
Evaluate market potential through analyzing growth rates (CAGR %), Volume (Units) and Value ($M) data given at country level – for product types, end use applications and by different industry verticals.
Understand the different dynamics influencing the market – key driving factors, challenges and hidden opportunities.
Get in-depth insights on your competitor performance – market shares, strategies, financial benchmarking, product benchmarking, SWOT and more.
Analyze the sales and distribution channels across key geographies to improve top-line revenues.
Understand the industry supply chain with a deep-dive on the value augmentation at each step, in order to optimize value and bring efficiencies in your processes.
Get a quick outlook on the market entropy – M&A’s, deals, partnerships, product launches of all key players for the past 4 years.
Evaluate the supply-demand gaps, import-export statistics and regulatory landscape for more than top 20 countries globally for the market.
1 Introduction to Research & Analysis Reports
1.1 Online CRM Tools Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by End Users
1.3 Global Online CRM Tools Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Online CRM Tools Overall Market Size
2.1 Global Online CRM Tools Market Size: 2021 VS 2028
2.2 Global Online CRM Tools Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Online CRM Tools Players in Global Market
3.2 Top Global Online CRM Tools Companies Ranked by Revenue
3.3 Global Online CRM Tools Revenue by Companies
3.4 Top 3 and Top 5 Online CRM Tools Companies in Global Market, by Revenue in 2021
3.5 Global Companies Online CRM Tools Product Type
3.6 Tier 1, Tier 2 and Tier 3 Online CRM Tools Players in Global Market
3.6.1 List of Global Tier 1 Online CRM Tools Companies
3.6.2 List of Global Tier 2 and Tier 3 Online CRM Tools Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Online CRM Tools Market Size Markets, 2021 & 2028
4.1.2 Cloud-based
4.1.3 Web-based
4.2 By Type - Global Online CRM Tools Revenue & Forecasts
4.2.1 By Type - Global Online CRM Tools Revenue, 2017-2022
4.2.2 By Type - Global Online CRM Tools Revenue, 2023-2028
4.2.3 By Type - Global Online CRM Tools Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Online CRM Tools Market Size, 2021 & 2028
5.1.2 SMBs
5.1.3 Large Enterprises
5.2 By End Users - Global Online CRM Tools Revenue & Forecasts
5.2.1 By End Users - Global Online CRM Tools Revenue, 2017-2022
5.2.2 By End Users - Global Online CRM Tools Revenue, 2023-2028
5.2.3 By End Users - Global Online CRM Tools Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Online CRM Tools Market Size, 2021 & 2028
6.2 By Region - Global Online CRM Tools Revenue & Forecasts
6.2.1 By Region - Global Online CRM Tools Revenue, 2017-2022
6.2.2 By Region - Global Online CRM Tools Revenue, 2023-2028
6.2.3 By Region - Global Online CRM Tools Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Online CRM Tools Revenue, 2017-2028
6.3.2 US Online CRM Tools Market Size, 2017-2028
6.3.3 Canada Online CRM Tools Market Size, 2017-2028
6.3.4 Mexico Online CRM Tools Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Online CRM Tools Revenue, 2017-2028
6.4.2 Germany Online CRM Tools Market Size, 2017-2028
6.4.3 France Online CRM Tools Market Size, 2017-2028
6.4.4 U.K. Online CRM Tools Market Size, 2017-2028
6.4.5 Italy Online CRM Tools Market Size, 2017-2028
6.4.6 Russia Online CRM Tools Market Size, 2017-2028
6.4.7 Nordic Countries Online CRM Tools Market Size, 2017-2028
6.4.8 Benelux Online CRM Tools Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Online CRM Tools Revenue, 2017-2028
6.5.2 China Online CRM Tools Market Size, 2017-2028
6.5.3 Japan Online CRM Tools Market Size, 2017-2028
6.5.4 South Korea Online CRM Tools Market Size, 2017-2028
6.5.5 Southeast Asia Online CRM Tools Market Size, 2017-2028
6.5.6 India Online CRM Tools Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Online CRM Tools Revenue, 2017-2028
6.6.2 Brazil Online CRM Tools Market Size, 2017-2028
6.6.3 Argentina Online CRM Tools Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Online CRM Tools Revenue, 2017-2028
6.7.2 Turkey Online CRM Tools Market Size, 2017-2028
6.7.3 Israel Online CRM Tools Market Size, 2017-2028
6.7.4 Saudi Arabia Online CRM Tools Market Size, 2017-2028
6.7.5 UAE Online CRM Tools Market Size, 2017-2028
7 Players Profiles
7.1 Salesforce
7.1.1 Salesforce Corporate Summary
7.1.2 Salesforce Business Overview
7.1.3 Salesforce Online CRM Tools Major Product Offerings
7.1.4 Salesforce Online CRM Tools Revenue in Global Market (2017-2022)
7.1.5 Salesforce Key News
7.2 SAP
7.2.1 SAP Corporate Summary
7.2.2 SAP Business Overview
7.2.3 SAP Online CRM Tools Major Product Offerings
7.2.4 SAP Online CRM Tools Revenue in Global Market (2017-2022)
7.2.5 SAP Key News
7.3 Adobe Marketing Cloud
7.3.1 Adobe Marketing Cloud Corporate Summary
7.3.2 Adobe Marketing Cloud Business Overview
7.3.3 Adobe Marketing Cloud Online CRM Tools Major Product Offerings
7.3.4 Adobe Marketing Cloud Online CRM Tools Revenue in Global Market (2017-2022)
7.3.5 Adobe Marketing Cloud Key News
7.4 Oracle
7.4.1 Oracle Corporate Summary
7.4.2 Oracle Business Overview
7.4.3 Oracle Online CRM Tools Major Product Offerings
7.4.4 Oracle Online CRM Tools Revenue in Global Market (2017-2022)
7.4.5 Oracle Key News
7.5 Microsoft
7.5.1 Microsoft Corporate Summary
7.5.2 Microsoft Business Overview
7.5.3 Microsoft Online CRM Tools Major Product Offerings
7.5.4 Microsoft Online CRM Tools Revenue in Global Market (2017-2022)
7.5.5 Microsoft Key News
7.6 Epsilon
7.6.1 Epsilon Corporate Summary
7.6.2 Epsilon Business Overview
7.6.3 Epsilon Online CRM Tools Major Product Offerings
7.6.4 Epsilon Online CRM Tools Revenue in Global Market (2017-2022)
7.6.5 Epsilon Key News
7.7 Mailchimp
7.7.1 Mailchimp Corporate Summary
7.7.2 Mailchimp Business Overview
7.7.3 Mailchimp Online CRM Tools Major Product Offerings
7.7.4 Mailchimp Online CRM Tools Revenue in Global Market (2017-2022)
7.7.5 Mailchimp Key News
7.8 HubSpot
7.8.1 HubSpot Corporate Summary
7.8.2 HubSpot Business Overview
7.8.3 HubSpot Online CRM Tools Major Product Offerings
7.8.4 HubSpot Online CRM Tools Revenue in Global Market (2017-2022)
7.8.5 HubSpot Key News
7.9 Genesys
7.9.1 Genesys Corporate Summary
7.9.2 Genesys Business Overview
7.9.3 Genesys Online CRM Tools Major Product Offerings
7.9.4 Genesys Online CRM Tools Revenue in Global Market (2017-2022)
7.9.5 Genesys Key News
7.10 Zoho CRM
7.10.1 Zoho CRM Corporate Summary
7.10.2 Zoho CRM Business Overview
7.10.3 Zoho CRM Online CRM Tools Major Product Offerings
7.10.4 Zoho CRM Online CRM Tools Revenue in Global Market (2017-2022)
7.10.5 Zoho CRM Key News
7.11 Copper
7.11.1 Copper Corporate Summary
7.11.2 Copper Business Overview
7.11.3 Copper Online CRM Tools Major Product Offerings
7.11.4 Copper Online CRM Tools Revenue in Global Market (2017-2022)
7.11.5 Copper Key News
7.12 amoCRM
7.12.1 amoCRM Corporate Summary
7.12.2 amoCRM Business Overview
7.12.3 amoCRM Online CRM Tools Major Product Offerings
7.12.4 amoCRM Online CRM Tools Revenue in Global Market (2017-2022)
7.12.5 amoCRM Key News
7.13 Freshsales
7.13.1 Freshsales Corporate Summary
7.13.2 Freshsales Business Overview
7.13.3 Freshsales Online CRM Tools Major Product Offerings
7.13.4 Freshsales Online CRM Tools Revenue in Global Market (2017-2022)
7.13.5 Freshsales Key News
7.14 Creatio (formerly bpm’online)
7.14.1 Creatio (formerly bpm’online) Corporate Summary
7.14.2 Creatio (formerly bpm’online) Business Overview
7.14.3 Creatio (formerly bpm’online) Online CRM Tools Major Product Offerings
7.14.4 Creatio (formerly bpm’online) Online CRM Tools Revenue in Global Market (2017-2022)
7.14.5 Creatio (formerly bpm’online) Key News
7.15 Teamgate CRM
7.15.1 Teamgate CRM Corporate Summary
7.15.2 Teamgate CRM Business Overview
7.15.3 Teamgate CRM Online CRM Tools Major Product Offerings
7.15.4 Teamgate CRM Online CRM Tools Revenue in Global Market (2017-2022)
7.15.5 Teamgate CRM Key News
7.16 Really Simple Systems CRM
7.16.1 Really Simple Systems CRM Corporate Summary
7.16.2 Really Simple Systems CRM Business Overview
7.16.3 Really Simple Systems CRM Online CRM Tools Major Product Offerings
7.16.4 Really Simple Systems CRM Online CRM Tools Revenue in Global Market (2017-2022)
7.16.5 Really Simple Systems CRM Key News
7.17 Agile CRM
7.17.1 Agile CRM Corporate Summary
7.17.2 Agile CRM Business Overview
7.17.3 Agile CRM Online CRM Tools Major Product Offerings
7.17.4 Agile CRM Online CRM Tools Revenue in Global Market (2017-2022)
7.17.5 Agile CRM Key News
7.18 Yetiforce CRM
7.18.1 Yetiforce CRM Corporate Summary
7.18.2 Yetiforce CRM Business Overview
7.18.3 Yetiforce CRM Online CRM Tools Major Product Offerings
7.18.4 Yetiforce CRM Online CRM Tools Revenue in Global Market (2017-2022)
7.18.5 Yetiforce CRM Key News
7.19 SutiCRM
7.19.1 SutiCRM Corporate Summary
7.19.2 SutiCRM Business Overview
7.19.3 SutiCRM Online CRM Tools Major Product Offerings
7.19.4 SutiCRM Online CRM Tools Revenue in Global Market (2017-2022)
7.19.5 SutiCRM Key News
7.20 InStream
7.20.1 InStream Corporate Summary
7.20.2 InStream Business Overview
7.20.3 InStream Online CRM Tools Major Product Offerings
7.20.4 InStream Online CRM Tools Revenue in Global Market (2017-2022)
7.20.5 InStream Key News
7.21 Vtiger CRM
7.21.1 Vtiger CRM Corporate Summary
7.21.2 Vtiger CRM Business Overview
7.21.3 Vtiger CRM Online CRM Tools Major Product Offerings
7.21.4 Vtiger CRM Online CRM Tools Revenue in Global Market (2017-2022)
7.21.5 Vtiger CRM Key News
7.22 Bitrix24
7.22.1 Bitrix24 Corporate Summary
7.22.2 Bitrix24 Business Overview
7.22.3 Bitrix24 Online CRM Tools Major Product Offerings
7.22.4 Bitrix24 Online CRM Tools Revenue in Global Market (2017-2022)
7.22.5 Bitrix24 Key News
7.23 SeoToaster CRM
7.23.1 SeoToaster CRM Corporate Summary
7.23.2 SeoToaster CRM Business Overview
7.23.3 SeoToaster CRM Online CRM Tools Major Product Offerings
7.23.4 SeoToaster CRM Online CRM Tools Revenue in Global Market (2017-2022)
7.23.5 SeoToaster CRM Key News
7.24 Breezz
7.24.1 Breezz Corporate Summary
7.24.2 Breezz Business Overview
7.24.3 Breezz Online CRM Tools Major Product Offerings
7.24.4 Breezz Online CRM Tools Revenue in Global Market (2017-2022)
7.24.5 Breezz Key News
7.25 RepairShopr
7.25.1 RepairShopr Corporate Summary
7.25.2 RepairShopr Business Overview
7.25.3 RepairShopr Online CRM Tools Major Product Offerings
7.25.4 RepairShopr Online CRM Tools Revenue in Global Market (2017-2022)
7.25.5 RepairShopr Key News
7.26 Yonyx
7.26.1 Yonyx Corporate Summary
7.26.2 Yonyx Business Overview
7.26.3 Yonyx Online CRM Tools Major Product Offerings
7.26.4 Yonyx Online CRM Tools Revenue in Global Market (2017-2022)
7.26.5 Yonyx Key News
7.27 Wakeupsales
7.27.1 Wakeupsales Corporate Summary
7.27.2 Wakeupsales Business Overview
7.27.3 Wakeupsales Online CRM Tools Major Product Offerings
7.27.4 Wakeupsales Online CRM Tools Revenue in Global Market (2017-2022)
7.27.5 Wakeupsales Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Online CRM Tools Market Opportunities & Trends in Global Market
Table 2. Online CRM Tools Market Drivers in Global Market
Table 3. Online CRM Tools Market Restraints in Global Market
Table 4. Key Players of Online CRM Tools in Global Market
Table 5. Top Online CRM Tools Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Online CRM Tools Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Online CRM Tools Revenue Share by Companies, 2017-2022
Table 8. Global Companies Online CRM Tools Product Type
Table 9. List of Global Tier 1 Online CRM Tools Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Online CRM Tools Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type – Global Online CRM Tools Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Online CRM Tools Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Online CRM Tools Revenue in Global (US$, Mn), 2023-2028
Table 14. By End Users – Global Online CRM Tools Revenue, (US$, Mn), 2021 & 2028
Table 15. By End Users - Online CRM Tools Revenue in Global (US$, Mn), 2017-2022
Table 16. By End Users - Online CRM Tools Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region – Global Online CRM Tools Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Online CRM Tools Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Online CRM Tools Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Online CRM Tools Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Online CRM Tools Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Online CRM Tools Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Online CRM Tools Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Online CRM Tools Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Online CRM Tools Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Online CRM Tools Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Online CRM Tools Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Online CRM Tools Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Online CRM Tools Revenue, (US$, Mn), 2023-2028
Table 30. Salesforce Corporate Summary
Table 31. Salesforce Online CRM Tools Product Offerings
Table 32. Salesforce Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 33. SAP Corporate Summary
Table 34. SAP Online CRM Tools Product Offerings
Table 35. SAP Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 36. Adobe Marketing Cloud Corporate Summary
Table 37. Adobe Marketing Cloud Online CRM Tools Product Offerings
Table 38. Adobe Marketing Cloud Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 39. Oracle Corporate Summary
Table 40. Oracle Online CRM Tools Product Offerings
Table 41. Oracle Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 42. Microsoft Corporate Summary
Table 43. Microsoft Online CRM Tools Product Offerings
Table 44. Microsoft Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 45. Epsilon Corporate Summary
Table 46. Epsilon Online CRM Tools Product Offerings
Table 47. Epsilon Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 48. Mailchimp Corporate Summary
Table 49. Mailchimp Online CRM Tools Product Offerings
Table 50. Mailchimp Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 51. HubSpot Corporate Summary
Table 52. HubSpot Online CRM Tools Product Offerings
Table 53. HubSpot Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 54. Genesys Corporate Summary
Table 55. Genesys Online CRM Tools Product Offerings
Table 56. Genesys Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 57. Zoho CRM Corporate Summary
Table 58. Zoho CRM Online CRM Tools Product Offerings
Table 59. Zoho CRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 60. Copper Corporate Summary
Table 61. Copper Online CRM Tools Product Offerings
Table 62. Copper Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 63. amoCRM Corporate Summary
Table 64. amoCRM Online CRM Tools Product Offerings
Table 65. amoCRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 66. Freshsales Corporate Summary
Table 67. Freshsales Online CRM Tools Product Offerings
Table 68. Freshsales Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 69. Creatio (formerly bpm’online) Corporate Summary
Table 70. Creatio (formerly bpm’online) Online CRM Tools Product Offerings
Table 71. Creatio (formerly bpm’online) Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 72. Teamgate CRM Corporate Summary
Table 73. Teamgate CRM Online CRM Tools Product Offerings
Table 74. Teamgate CRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 75. Really Simple Systems CRM Corporate Summary
Table 76. Really Simple Systems CRM Online CRM Tools Product Offerings
Table 77. Really Simple Systems CRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 78. Agile CRM Corporate Summary
Table 79. Agile CRM Online CRM Tools Product Offerings
Table 80. Agile CRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 81. Yetiforce CRM Corporate Summary
Table 82. Yetiforce CRM Online CRM Tools Product Offerings
Table 83. Yetiforce CRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 84. SutiCRM Corporate Summary
Table 85. SutiCRM Online CRM Tools Product Offerings
Table 86. SutiCRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 87. InStream Corporate Summary
Table 88. InStream Online CRM Tools Product Offerings
Table 89. InStream Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 90. Vtiger CRM Corporate Summary
Table 91. Vtiger CRM Online CRM Tools Product Offerings
Table 92. Vtiger CRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 93. Bitrix24 Corporate Summary
Table 94. Bitrix24 Online CRM Tools Product Offerings
Table 95. Bitrix24 Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 96. SeoToaster CRM Corporate Summary
Table 97. SeoToaster CRM Online CRM Tools Product Offerings
Table 98. SeoToaster CRM Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 99. Breezz Corporate Summary
Table 100. Breezz Online CRM Tools Product Offerings
Table 101. Breezz Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 102. RepairShopr Corporate Summary
Table 103. RepairShopr Online CRM Tools Product Offerings
Table 104. RepairShopr Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 105. Yonyx Corporate Summary
Table 106. Yonyx Online CRM Tools Product Offerings
Table 107. Yonyx Online CRM Tools Revenue (US$, Mn), (2017-2022)
Table 108. Wakeupsales Corporate Summary
Table 109. Wakeupsales Online CRM Tools Product Offerings
Table 110. Wakeupsales Online CRM Tools Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Online CRM Tools Segment by Type in 2021
Figure 2. Online CRM Tools Segment by End Users in 2021
Figure 3. Global Online CRM Tools Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Online CRM Tools Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Online CRM Tools Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Online CRM Tools Revenue in 2021
Figure 8. By Type - Global Online CRM Tools Revenue Market Share, 2017-2028
Figure 9. By End Users - Global Online CRM Tools Revenue Market Share, 2017-2028
Figure 10. By Region - Global Online CRM Tools Revenue Market Share, 2017-2028
Figure 11. By Country - North America Online CRM Tools Revenue Market Share, 2017-2028
Figure 12. US Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Online CRM Tools Revenue Market Share, 2017-2028
Figure 16. Germany Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 17. France Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Online CRM Tools Revenue Market Share, 2017-2028
Figure 24. China Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 28. India Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Online CRM Tools Revenue Market Share, 2017-2028
Figure 30. Brazil Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Online CRM Tools Revenue Market Share, 2017-2028
Figure 33. Turkey Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Online CRM Tools Revenue, (US$, Mn), 2017-2028
Figure 37. Salesforce Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. SAP Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Adobe Marketing Cloud Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Oracle Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Microsoft Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Epsilon Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Mailchimp Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. HubSpot Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Genesys Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Zoho CRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Copper Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. amoCRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Freshsales Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Creatio (formerly bpm’online) Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. Teamgate CRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 52. Really Simple Systems CRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 53. Agile CRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 54. Yetiforce CRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 55. SutiCRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 56. InStream Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 57. Vtiger CRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 58. Bitrix24 Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 59. SeoToaster CRM Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 60. Breezz Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 61. RepairShopr Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 62. Yonyx Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 63. Wakeupsales Online CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Research Methodology:
Online CRM Tools Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
| Market Size |
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| Market Position of Top Company |
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| Qualitative Analysis |
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
| Primary Sources | Parameters | Key Data |
| Market Segments(by Application, by Type) |
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| Total Market |
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