Help Desk Outsourcing Service Market 2022: Industry Size, Emerging Trends, Growth Insights, Opportunities, and Forecast By 2028
Help Desk Outsourcing Service Market 2022: Industry Size, Emerging Trends, Growth Insights, Opportunities, and Forecast By 2028
The Global Help Desk Outsourcing Service Market investigation report contains Types, Application & all logical and factual briefs about market Overview, CAGR, Production Volume, Sales, Revenue with the regional analysis covers North America, Europe, Asia-Pacific, South America, Middle East & Africa & The top Players like {playerNamesStr}
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Help desk outsourcing is the process of a business engaging resources outside the structure of the company to manage customer service and technical assistance support for their customers.Help Desk Outsourcing is the service provided by companies to help their customers with troubleshooting problems or for facilitating solutions to the known problems. Help desk outsourcing allows a company to provide customer service outside of normal business hours. Businesses use the Outsourced IT Help Desk Support Services to provide 24*7 availability to customers.
This report aims to provide a comprehensive presentation of the global market for Help Desk Outsourcing Service study by Market Intellix gives insights concerning the market elements influencing the market, Market scope, Market division, and overlays shadow upon the leading market players featuring the positive cutthroat scene and patterns beating the years.
Global Help Desk Outsourcing Service Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Help Desk Outsourcing Service market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
L1 Support Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Help Desk Outsourcing Service include ScienceSoft, XACT, Dataprise, CGS Inc., CMS, Buchanan Technologies, Global Help Desk Services, Giva and Sword Group, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
The study provides the Help Desk Outsourcing Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Segmental Outline:
Global Help Desk Outsourcing Service Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Help Desk Outsourcing Service Market Segment Percentages, by Type, 2021 (%)
L1 Support
L2 Support
L3 Support
Global Help Desk Outsourcing Service Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Help Desk Outsourcing Service Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
Small and Medium Enterprises
Global Help Desk Outsourcing Service Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Help Desk Outsourcing Service Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Help Desk Outsourcing Service revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Help Desk Outsourcing Service revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
ScienceSoft
XACT
Dataprise
CGS Inc.
CMS
Buchanan Technologies
Global Help Desk Services
Giva
Sword Group
C9 Staff
31West
Corserva
VST
Cloud Business
Auxis
Conduent Service Desk Outsourcing
This Report Addresses:
– Market Intelligence enables effective decision-making
– Market estimates and forecasts from 2022 to 2028
– Growth opportunities and trend analysis
– Segment and regional revenue forecast for market evaluation
– Competitive strategy and analysis of market segments
– List of product innovations to stay on top.
– The impact of COVID-19 and how to survive in these fast-growing markets.
1 Introduction to Research & Analysis Reports
1.1 Help Desk Outsourcing Service Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Help Desk Outsourcing Service Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Help Desk Outsourcing Service Overall Market Size
2.1 Global Help Desk Outsourcing Service Market Size: 2021 VS 2028
2.2 Global Help Desk Outsourcing Service Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Help Desk Outsourcing Service Players in Global Market
3.2 Top Global Help Desk Outsourcing Service Companies Ranked by Revenue
3.3 Global Help Desk Outsourcing Service Revenue by Companies
3.4 Top 3 and Top 5 Help Desk Outsourcing Service Companies in Global Market, by Revenue in 2021
3.5 Global Companies Help Desk Outsourcing Service Product Type
3.6 Tier 1, Tier 2 and Tier 3 Help Desk Outsourcing Service Players in Global Market
3.6.1 List of Global Tier 1 Help Desk Outsourcing Service Companies
3.6.2 List of Global Tier 2 and Tier 3 Help Desk Outsourcing Service Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Help Desk Outsourcing Service Market Size Markets, 2021 & 2028
4.1.2 L1 Support
4.1.3 L2 Support
4.1.4 L3 Support
4.2 By Type - Global Help Desk Outsourcing Service Revenue & Forecasts
4.2.1 By Type - Global Help Desk Outsourcing Service Revenue, 2017-2022
4.2.2 By Type - Global Help Desk Outsourcing Service Revenue, 2023-2028
4.2.3 By Type - Global Help Desk Outsourcing Service Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Help Desk Outsourcing Service Market Size, 2021 & 2028
5.1.2 Large Enterprises
5.1.3 Small and Medium Enterprises
5.2 By Application - Global Help Desk Outsourcing Service Revenue & Forecasts
5.2.1 By Application - Global Help Desk Outsourcing Service Revenue, 2017-2022
5.2.2 By Application - Global Help Desk Outsourcing Service Revenue, 2023-2028
5.2.3 By Application - Global Help Desk Outsourcing Service Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Help Desk Outsourcing Service Market Size, 2021 & 2028
6.2 By Region - Global Help Desk Outsourcing Service Revenue & Forecasts
6.2.1 By Region - Global Help Desk Outsourcing Service Revenue, 2017-2022
6.2.2 By Region - Global Help Desk Outsourcing Service Revenue, 2023-2028
6.2.3 By Region - Global Help Desk Outsourcing Service Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Help Desk Outsourcing Service Revenue, 2017-2028
6.3.2 US Help Desk Outsourcing Service Market Size, 2017-2028
6.3.3 Canada Help Desk Outsourcing Service Market Size, 2017-2028
6.3.4 Mexico Help Desk Outsourcing Service Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Help Desk Outsourcing Service Revenue, 2017-2028
6.4.2 Germany Help Desk Outsourcing Service Market Size, 2017-2028
6.4.3 France Help Desk Outsourcing Service Market Size, 2017-2028
6.4.4 U.K. Help Desk Outsourcing Service Market Size, 2017-2028
6.4.5 Italy Help Desk Outsourcing Service Market Size, 2017-2028
6.4.6 Russia Help Desk Outsourcing Service Market Size, 2017-2028
6.4.7 Nordic Countries Help Desk Outsourcing Service Market Size, 2017-2028
6.4.8 Benelux Help Desk Outsourcing Service Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Help Desk Outsourcing Service Revenue, 2017-2028
6.5.2 China Help Desk Outsourcing Service Market Size, 2017-2028
6.5.3 Japan Help Desk Outsourcing Service Market Size, 2017-2028
6.5.4 South Korea Help Desk Outsourcing Service Market Size, 2017-2028
6.5.5 Southeast Asia Help Desk Outsourcing Service Market Size, 2017-2028
6.5.6 India Help Desk Outsourcing Service Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Help Desk Outsourcing Service Revenue, 2017-2028
6.6.2 Brazil Help Desk Outsourcing Service Market Size, 2017-2028
6.6.3 Argentina Help Desk Outsourcing Service Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Help Desk Outsourcing Service Revenue, 2017-2028
6.7.2 Turkey Help Desk Outsourcing Service Market Size, 2017-2028
6.7.3 Israel Help Desk Outsourcing Service Market Size, 2017-2028
6.7.4 Saudi Arabia Help Desk Outsourcing Service Market Size, 2017-2028
6.7.5 UAE Help Desk Outsourcing Service Market Size, 2017-2028
7 Players Profiles
7.1 ScienceSoft
7.1.1 ScienceSoft Corporate Summary
7.1.2 ScienceSoft Business Overview
7.1.3 ScienceSoft Help Desk Outsourcing Service Major Product Offerings
7.1.4 ScienceSoft Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.1.5 ScienceSoft Key News
7.2 XACT
7.2.1 XACT Corporate Summary
7.2.2 XACT Business Overview
7.2.3 XACT Help Desk Outsourcing Service Major Product Offerings
7.2.4 XACT Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.2.5 XACT Key News
7.3 Dataprise
7.3.1 Dataprise Corporate Summary
7.3.2 Dataprise Business Overview
7.3.3 Dataprise Help Desk Outsourcing Service Major Product Offerings
7.3.4 Dataprise Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.3.5 Dataprise Key News
7.4 CGS Inc.
7.4.1 CGS Inc. Corporate Summary
7.4.2 CGS Inc. Business Overview
7.4.3 CGS Inc. Help Desk Outsourcing Service Major Product Offerings
7.4.4 CGS Inc. Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.4.5 CGS Inc. Key News
7.5 CMS
7.5.1 CMS Corporate Summary
7.5.2 CMS Business Overview
7.5.3 CMS Help Desk Outsourcing Service Major Product Offerings
7.5.4 CMS Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.5.5 CMS Key News
7.6 Buchanan Technologies
7.6.1 Buchanan Technologies Corporate Summary
7.6.2 Buchanan Technologies Business Overview
7.6.3 Buchanan Technologies Help Desk Outsourcing Service Major Product Offerings
7.6.4 Buchanan Technologies Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.6.5 Buchanan Technologies Key News
7.7 Global Help Desk Services
7.7.1 Global Help Desk Services Corporate Summary
7.7.2 Global Help Desk Services Business Overview
7.7.3 Global Help Desk Services Help Desk Outsourcing Service Major Product Offerings
7.7.4 Global Help Desk Services Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.7.5 Global Help Desk Services Key News
7.8 Giva
7.8.1 Giva Corporate Summary
7.8.2 Giva Business Overview
7.8.3 Giva Help Desk Outsourcing Service Major Product Offerings
7.8.4 Giva Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.8.5 Giva Key News
7.9 Sword Group
7.9.1 Sword Group Corporate Summary
7.9.2 Sword Group Business Overview
7.9.3 Sword Group Help Desk Outsourcing Service Major Product Offerings
7.9.4 Sword Group Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.9.5 Sword Group Key News
7.10 C9 Staff
7.10.1 C9 Staff Corporate Summary
7.10.2 C9 Staff Business Overview
7.10.3 C9 Staff Help Desk Outsourcing Service Major Product Offerings
7.10.4 C9 Staff Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.10.5 C9 Staff Key News
7.11 31West
7.11.1 31West Corporate Summary
7.11.2 31West Business Overview
7.11.3 31West Help Desk Outsourcing Service Major Product Offerings
7.11.4 31West Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.11.5 31West Key News
7.12 Corserva
7.12.1 Corserva Corporate Summary
7.12.2 Corserva Business Overview
7.12.3 Corserva Help Desk Outsourcing Service Major Product Offerings
7.12.4 Corserva Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.12.5 Corserva Key News
7.13 VST
7.13.1 VST Corporate Summary
7.13.2 VST Business Overview
7.13.3 VST Help Desk Outsourcing Service Major Product Offerings
7.13.4 VST Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.13.5 VST Key News
7.14 Cloud Business
7.14.1 Cloud Business Corporate Summary
7.14.2 Cloud Business Business Overview
7.14.3 Cloud Business Help Desk Outsourcing Service Major Product Offerings
7.14.4 Cloud Business Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.14.5 Cloud Business Key News
7.15 Auxis
7.15.1 Auxis Corporate Summary
7.15.2 Auxis Business Overview
7.15.3 Auxis Help Desk Outsourcing Service Major Product Offerings
7.15.4 Auxis Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.15.5 Auxis Key News
7.16 Conduent Service Desk Outsourcing
7.16.1 Conduent Service Desk Outsourcing Corporate Summary
7.16.2 Conduent Service Desk Outsourcing Business Overview
7.16.3 Conduent Service Desk Outsourcing Help Desk Outsourcing Service Major Product Offerings
7.16.4 Conduent Service Desk Outsourcing Help Desk Outsourcing Service Revenue in Global Market (2017-2022)
7.16.5 Conduent Service Desk Outsourcing Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
Research Methodology:
Help Desk Outsourcing Service Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
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