Global Spending In Digital Customer Experience and Engagement Solution Industry

2023-2029 Global Spending In Digital Customer Experience and Engagement Solution Industry Research & Trends Analysis Report

Global Spending In Digital Customer Experience and Engagement Solution Industry

2023-2029 Global Spending In Digital Customer Experience and Engagement Solution Industry Research & Trends Analysis Report


The report classifies the business vertical into various segments based on components, voltage, end-user scope, and regional division. A thorough analysis of each segment with respect to their market share, growth rate, and revenue contribution forms a major part of the study.

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According to Research, the global market for Spending In Digital Customer Experience and Engagement Solution should grow from US$ million in 2022 to US$ million by 2029, with a CAGR of % for the period of 2023-2029.

China Spending In Digital Customer Experience and Engagement Solution market should grow from US$ million in 2022 to US$ million by 2029, with a CAGR of % for the period of 2023-2029.

The United States Spending In Digital Customer Experience and Engagement Solution market should grow from US$ million in 2022 to US$ million by 2029, with a CAGR of % for the period of 2023-2029.

In terms of type, Business to Business segment holds a share about % in 2022 and will reach % in 2029; while in terms of application, Insurance has a share approximately % in 2022 and will grow at a CAGR % during 2023 and 2029.

The global key manufacturers of Spending In Digital Customer Experience and Engagement Solution include Accenture, Capgemini SE, Cognizant, IBM Corporation, Liferay, MEGA International, Orange Business Services, Tietoevry Corporation and SAS Institute, etc. In 2022, the global top five players hold a share approximately % in terms of revenue.

This report aims to provide a comprehensive study of the global market for Spending In Digital Customer Experience and Engagement Solution. Report Highlights:

(1) Global Spending In Digital Customer Experience and Engagement Solution market size (value), history data from 2018-2022 and forecast data from 2023 to 2029.

(2) Global Spending In Digital Customer Experience and Engagement Solution market competitive situation, revenue and market share, from 2018 to 2022.

(3) China Spending In Digital Customer Experience and Engagement Solution market competitive situation, revenue and market share, from 2018 to 2022.

(4) Global Spending In Digital Customer Experience and Engagement Solution segment by region (or country), key regions cover the United States, Europe, Japan, South Korea, Southeast Asia and India, etc.

(5) Global Spending In Digital Customer Experience and Engagement Solution segment by type and by application and regional segment by type and by application.

(6) Spending In Digital Customer Experience and Engagement Solution industry supply chain, upstream, midstream and downstream analysis.

Market segment by regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)

South America (Brazil, Rest of South America)

Middle East & Africa

Market segment by type, covers

Business to Business

Business to Consumer

Business to Business to Consumer

Market segment by application, can be divided into

Insurance

Manufacturing

Public Sector

Telecom

Others

Market segment by players, this report covers

Accenture

Capgemini SE

Cognizant

IBM Corporation

Liferay

MEGA International

Orange Business Services

Tietoevry Corporation

SAS Institute

KOFAX

NCR Corporation

Tata Consultancy Services Limited

Zendesk

1 Market Overview

1.1 Product Overview and Scope of Spending In Digital Customer Experience and Engagement Solution

1.2 Global Spending In Digital Customer Experience and Engagement Solution Market Size and Forecast

1.3 China Spending In Digital Customer Experience and Engagement Solution Market Size and Forecast

1.4 China Market Percentage in Global

1.4.1 By Revenue, China Spending In Digital Customer Experience and Engagement Solution Share in Global Market, 2018-2029

1.4.2 Spending In Digital Customer Experience and Engagement Solution Market Size: China VS Global, 2018-2029

1.5 Spending In Digital Customer Experience and Engagement Solution Market Dynamics

1.5.1 Spending In Digital Customer Experience and Engagement Solution Market Drivers

1.5.2 Spending In Digital Customer Experience and Engagement Solution Market Restraints

1.5.3 Spending In Digital Customer Experience and Engagement Solution Industry Trends

1.5.4 Spending In Digital Customer Experience and Engagement Solution Industry Policy

2 Global Competitive Situation by Company

2.1 Global Spending In Digital Customer Experience and Engagement Solution Revenue by Company (2018-2023)

2.2 Global Spending In Digital Customer Experience and Engagement Solution Participants, Market Position (Tier 1, Tier 2 and Tier 3)

2.3 Global Spending In Digital Customer Experience and Engagement Solution Concentration Ratio

2.4 Global Spending In Digital Customer Experience and Engagement Solution Mergers & Acquisitions, Expansion Plans

2.5 Global Spending In Digital Customer Experience and Engagement Solution Manufacturers Product Type

3 China Competitive Situation by Company

3.1 China Spending In Digital Customer Experience and Engagement Solution Revenue by Company (2018-2023)

3.2 China Spending In Digital Customer Experience and Engagement Solution Spending In Digital Customer Experience and Engagement Solution Participants, Market Position (Tier 1, Tier 2 and Tier 3)

3.3 China Spending In Digital Customer Experience and Engagement Solution, Revenue Percentage of Local Players VS Foreign Manufacturers (2018-2023)

4 Industry Chain Analysis

4.1 Spending In Digital Customer Experience and Engagement Solution Industry Chain

4.2 Spending In Digital Customer Experience and Engagement Solution Upstream Analysis

4.3 Spending In Digital Customer Experience and Engagement Solution Midstream Analysis

4.4 Spending In Digital Customer Experience and Engagement Solution Downstream Analysis

5 Sights by Type

5.1 Spending In Digital Customer Experience and Engagement Solution Classification

5.1.1 Business to Business

5.1.2 Business to Consumer

5.1.3 Business to Business to Consumer

5.2 By Type, Global Spending In Digital Customer Experience and Engagement Solution Market Size & CAGR, 2018 VS 2022 VS 2029

5.3 By Type, Global Spending In Digital Customer Experience and Engagement Solution Revenue, 2018-2029

6 Sights by Application

6.1 Spending In Digital Customer Experience and Engagement Solution Segment by Application

6.1.1 Insurance

6.1.2 Manufacturing

6.1.3 Public Sector

6.1.4 Telecom

6.1.5 Others

6.2 By Application, Global Spending In Digital Customer Experience and Engagement Solution Market Size & CAGR, 2018 VS 2022 VS 2029

6.3 By Application, Global Spending In Digital Customer Experience and Engagement Solution Revenue, 2018-2029

7 Sales Sights by Region

7.1 By Region, Global Spending In Digital Customer Experience and Engagement Solution Market Size, 2018 VS 2022 VS 2029

7.2 By Region, Global Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

7.3 North America

7.3.1 North America Spending In Digital Customer Experience and Engagement Solution Market Size & Forecasts, 2018-2029

7.3.2 By Country, North America Spending In Digital Customer Experience and Engagement Solution Market Size Market Share

7.4 Europe

7.4.1 Europe Spending In Digital Customer Experience and Engagement Solution Market Size & Forecasts, 2018-2029

7.4.2 By Country, Europe Spending In Digital Customer Experience and Engagement Solution Market Size Market Share

7.5 Asia Pacific

7.5.1 Asia Pacific Spending In Digital Customer Experience and Engagement Solution Market Size & Forecasts, 2018-2029

7.5.2 By Country/Region, Asia Pacific Spending In Digital Customer Experience and Engagement Solution Market Size Market Share

7.6 South America

7.6.1 South America Spending In Digital Customer Experience and Engagement Solution Market Size & Forecasts, 2018-2029

7.6.2 By Country, South America Spending In Digital Customer Experience and Engagement Solution Market Size Market Share

7.7 Middle East & Africa

8 Sights by Country Level

8.1 By Country, Global Spending In Digital Customer Experience and Engagement Solution Market Size & CAGR，2018 VS 2022 VS 2029

8.2 By Country, Global Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.3 U.S.

8.3.1 U.S. Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.3.2 By Company, U.S. Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.3.3 By Type, U.S. Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.3.4 By Application, U.S. Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.4 Europe

8.4.1 Europe Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.4.2 By Company, Europe Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.4.3 By Type, Europe Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.4.4 By Application, Europe Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.5 China

8.5.1 China Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.5.2 By Company, China Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.5.3 By Type, China Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.5.4 By Application, China Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.6 Japan

8.6.1 Japan Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.6.2 By Company, Japan Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.6.3 By Type, Japan Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.6.4 By Application, Japan Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.7 South Korea

8.7.1 South Korea Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.7.2 By Company, South Korea Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.7.3 By Type, South Korea Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.7.4 By Application, South Korea Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.8 Southeast Asia

8.8.1 Southeast Asia Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.8.2 By Company, Southeast Asia Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.8.3 By Type, Southeast Asia Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.8.4 By Application, Southeast Asia Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.9 India

8.9.1 India Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.9.2 By Company, India Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.9.3 By Type, India Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.9.4 By Application, India Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.10 Middle East & Asia

8.10.1 Middle East & Asia Spending In Digital Customer Experience and Engagement Solution Market Size, 2018-2029

8.10.2 By Company, Middle East & Asia Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2018-2023

8.10.3 By Type, Middle East & Asia Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

8.10.4 By Application, Middle East & Asia Spending In Digital Customer Experience and Engagement Solution Revenue Market Share, 2022 VS 2029

9 Global Manufacturers Profile

9.1 Accenture

9.1.1 Accenture Company Information, Head Office, Market Area and Industry Position

9.1.2 Accenture Company Profile and Main Business

9.1.3 Accenture Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.1.4 Accenture Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.1.5 Accenture Recent Developments

9.2 Capgemini SE

9.2.1 Capgemini SE Company Information, Head Office, Market Area and Industry Position

9.2.2 Capgemini SE Company Profile and Main Business

9.2.3 Capgemini SE Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.2.4 Capgemini SE Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.2.5 Capgemini SE Recent Developments

9.3 Cognizant

9.3.1 Cognizant Company Information, Head Office, Market Area and Industry Position

9.3.2 Cognizant Company Profile and Main Business

9.3.3 Cognizant Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.3.4 Cognizant Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.3.5 Cognizant Recent Developments

9.4 IBM Corporation

9.4.1 IBM Corporation Company Information, Head Office, Market Area and Industry Position

9.4.2 IBM Corporation Company Profile and Main Business

9.4.3 IBM Corporation Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.4.4 IBM Corporation Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.4.5 IBM Corporation Recent Developments

9.5 Liferay

9.5.1 Liferay Company Information, Head Office, Market Area and Industry Position

9.5.2 Liferay Company Profile and Main Business

9.5.3 Liferay Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.5.4 Liferay Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.5.5 Liferay Recent Developments

9.6 MEGA International

9.6.1 MEGA International Company Information, Head Office, Market Area and Industry Position

9.6.2 MEGA International Company Profile and Main Business

9.6.3 MEGA International Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.6.4 MEGA International Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.6.5 MEGA International Recent Developments

9.7 Orange Business Services

9.7.1 Orange Business Services Company Information, Head Office, Market Area and Industry Position

9.7.2 Orange Business Services Company Profile and Main Business

9.7.3 Orange Business Services Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.7.4 Orange Business Services Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.7.5 Orange Business Services Recent Developments

9.8 Tietoevry Corporation

9.8.1 Tietoevry Corporation Company Information, Head Office, Market Area and Industry Position

9.8.2 Tietoevry Corporation Company Profile and Main Business

9.8.3 Tietoevry Corporation Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.8.4 Tietoevry Corporation Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.8.5 Tietoevry Corporation Recent Developments

9.9 SAS Institute

9.9.1 SAS Institute Company Information, Head Office, Market Area and Industry Position

9.9.2 SAS Institute Company Profile and Main Business

9.9.3 SAS Institute Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.9.4 SAS Institute Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.9.5 SAS Institute Recent Developments

9.10 KOFAX

9.10.1 KOFAX Company Information, Head Office, Market Area and Industry Position

9.10.2 KOFAX Company Profile and Main Business

9.10.3 KOFAX Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.10.4 KOFAX Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.10.5 KOFAX Recent Developments

9.11 NCR Corporation

9.11.1 NCR Corporation Company Information, Head Office, Market Area and Industry Position

9.11.2 NCR Corporation Company Profile and Main Business

9.11.3 NCR Corporation Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.11.4 NCR Corporation Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.11.5 NCR Corporation Recent Developments

9.12 Tata Consultancy Services Limited

9.12.1 Tata Consultancy Services Limited Company Information, Head Office, Market Area and Industry Position

9.12.2 Tata Consultancy Services Limited Company Profile and Main Business

9.12.3 Tata Consultancy Services Limited Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.12.4 Tata Consultancy Services Limited Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.12.5 Tata Consultancy Services Limited Recent Developments

9.13 Zendesk

9.13.1 Zendesk Company Information, Head Office, Market Area and Industry Position

9.13.2 Zendesk Company Profile and Main Business

9.13.3 Zendesk Spending In Digital Customer Experience and Engagement Solution Models, Specifications and Application

9.13.4 Zendesk Spending In Digital Customer Experience and Engagement Solution Revenue and Gross Margin, 2018-2023

9.13.5 Zendesk Recent Developments

10 Conclusion

11 Appendix

11.1 Research Methodology

11.2 Data Source

11.2.1 Secondary Sources

11.2.2 Primary Sources

11.3 Market Estimation Model

11.4 Disclaimer

Research Methodology:
This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.
Spending In Digital Customer Experience and Engagement Solution Market Size Estimation

To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.

Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.

Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.

We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.

Data Source

Secondary Sources

This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.

These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.

Market Size
  • Segmental value
  • Geographic Penetration
  • Product Adoption Rate for Different market
  • Journals, Websites, and Press Releases
  • Annual Reports and SEC Filings
  • Company Websites and Press Releases
  • Public and Paid Databases
  • Market Intellix Data Repository
Market Position of Top Company
  • Product Financials
  • Geographic value Mix
  • Total Company value
  • Business/Segmental value Mix
Qualitative Analysis
  • Influence Factors
  • Market Potential
  • Market Risks and Opportunities
  • Industry Trends
  • Geographical Features
  • Government Policies
  • Company Websites and Press Releases
  • Public and Paid Databases
  • Annual Reports
  • Industry Associations
  • Market Intellix Data Repository

Primary Sources

As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.

On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.

These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.

Key Data Information from Primary Sources

Primary Sources Parameters Key Data
Market Segments(by Application, by Type)
  • Value by Type
  • Status and Forecast
  • Value by Application
  • Value by Regions, Status and Forecast (2025-2031)
  • Value Market Share by Type
  • Value Growth Rate by Type
  • Value by Application
  • Percentage and Growth Rate by Application
  • Value Growth Rate and Market Share by Regions
  • Market Size Status and Forecast (2025-2031)
Total Market
  • Overall Size, Status and Forecast
  • Market Size Status and Forecast (2025-2031)
Frequently asked questions(FAQ's):
What is the major concern of the players in the Spending In Digital Customer Experience and Engagement Solution Market?
As manufacturers prepare to scale up, Spending In Digital Customer Experience and Engagement Solution companies must be clear and transparent about the impact of such volatility on the balance sheet.
What years are taken into account in the Spending In Digital Customer Experience and Engagement Solution Market study?
The Spending In Digital Customer Experience and Engagement Solution Market study evaluates the year spans as follows: Historical year: 2019 to 2024; Base year: 2024; Forecast period**: 2025 to 2030 [** unless otherwise stated]
What challenges does the Spending In Digital Customer Experience and Engagement Solution Market face in the future?
The convergence of various vital triggers, including a major slowdown in Western economies, and some critical points in globalization, leads to the transformation of business in the Spending In Digital Customer Experience and Engagement Solution Market across the extensive corporate landscape.
What makes the latest Spending In Digital Customer Experience and Engagement Solution Market study unique?
The latest version of the Spending In Digital Customer Experience and Engagement Solution Market study includes a market size breakdown by relevant business segments, applications, and geography, as well as qualitative insights such as Patent Analysis*, Market Entropy, Key Development Activities, Market Dynamics, PEST and PORTER models, and more.