Global Online CRM Software Market

Global Online CRM Software Market Research Report 2021

Global Online CRM Software Market

Global Online CRM Software Market Research Report 2021

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Research Predicts that Online CRM Software Market was valued USD xxxx unit in 2020 and is expected to reach USD xxxx Unit by the year 2025, growing at a CAGR of xx% globally.

Global Online CRM Software Market Overview:

Global Online CRM Software Market Report 2020 comes with the extensive industry analysis of development components, patterns, flows and sizes. The report also calculates present and past market values to forecast potential market management through the forecast period between 2020-2025.This research study of Online CRM Software involved the extensive usage of both primary and secondary data sources. This includes the study of various parameters affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry.

Impact of COVID-19 on Online CRM Software Market

Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost every country around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affected the Online CRM Software market in 2020.

Global Online CRM Software Market Segmentation

By Type, Online CRM Software market has been segmented into:

On-premise CRM

Cloud CRM

Others

By Application, Online CRM Software market has been segmented into:

Manufacture

Logistics Industry

Financial

Telecommunications

Others

Regional Analysis:

North America (U.S., Canada, Mexico)

Europe (Germany, U.K., France, Italy, Russia, Spain etc.)

Asia-Pacific (China, India, Japan, Southeast Asia etc.)

South America (Brazil, Argentina etc.)

Middle East & Africa (Saudi Arabia, South Africa etc.)

Top Key Players Covered in Online CRM Software market are:

Salesforce

Microsoft

Zoho

ACT

GoldMine

Nimble

Insightly

SugarCRM

Highrise

Sage CRM

NetSuite

Pipedrive

Yonyou

HubSpot

bpm'online

Oracle

Velocify

Hatchbuck

Bitrix24

BSI

1. Market Overview of Online CRM Software

1.1 Online CRM Software Market Overview

1.1.1 Online CRM Software Product Scope

1.1.2 Market Status and Outlook

1.2 Online CRM Software Market Size by Regions: 2015 VS 2021 VS 2026

1.3 Online CRM Software Historic Market Size by Regions (2015-2020)

1.4 Online CRM Software Forecasted Market Size by Regions (2021-2026)

1.5 Covid-19 Impact on Key Regions, Keyword Market Size YoY Growth (2015-2026)

1.5.1 North America

1.5.2 East Asia

1.5.3 Europe

1.5.4 South Asia

1.5.5 Southeast Asia

1.5.6 Middle East

1.5.7 Africa

1.5.8 Oceania

1.5.9 South America

1.5.10 Rest of the World

1.6 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth

1.6.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections

1.6.2 Covid-19 Impact: Commodity Prices Indices

1.6.3 Covid-19 Impact: Global Major Government Policy

2. Covid-19 Impact Online CRM Software Sales Market by Type (2015-2026)

2.1 Global Online CRM Software Historic Market Size by Type (2015-2020)

2.2 Global Online CRM Software Forecasted Market Size by Type (2021-2026)

2.3 On-premise CRM

2.4 Cloud CRM

2.5 Others

3. Covid-19 Impact Online CRM Software Sales Market by Application (2015-2026)

3.1 Global Online CRM Software Historic Market Size by Application (2015-2020)

3.2 Global Online CRM Software Forecasted Market Size by Application (2021-2026)

3.3 Manufacture

3.4 Logistics Industry

3.5 Financial

3.6 Telecommunications

3.7 Others

4. Covid-19 Impact Market Competition by Manufacturers

4.1 Global Online CRM Software Production Capacity Market Share by Manufacturers (2015-2020)

4.2 Global Online CRM Software Revenue Market Share by Manufacturers (2015-2020)

4.3 Global Online CRM Software Average Price by Manufacturers (2015-2020)

5. Company Profiles and Key Figures in Online CRM Software Business

5.1 Salesforce

5.1.1 Salesforce Company Profile

5.1.2 Salesforce Online CRM Software Product Specification

5.1.3 Salesforce Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.2 Microsoft

5.2.1 Microsoft Company Profile

5.2.2 Microsoft Online CRM Software Product Specification

5.2.3 Microsoft Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.3 Zoho

5.3.1 Zoho Company Profile

5.3.2 Zoho Online CRM Software Product Specification

5.3.3 Zoho Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.4 ACT

5.4.1 ACT Company Profile

5.4.2 ACT Online CRM Software Product Specification

5.4.3 ACT Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.5 GoldMine

5.5.1 GoldMine Company Profile

5.5.2 GoldMine Online CRM Software Product Specification

5.5.3 GoldMine Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.6 Nimble

5.6.1 Nimble Company Profile

5.6.2 Nimble Online CRM Software Product Specification

5.6.3 Nimble Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.7 Insightly

5.7.1 Insightly Company Profile

5.7.2 Insightly Online CRM Software Product Specification

5.7.3 Insightly Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.8 SugarCRM

5.8.1 SugarCRM Company Profile

5.8.2 SugarCRM Online CRM Software Product Specification

5.8.3 SugarCRM Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.9 Highrise

5.9.1 Highrise Company Profile

5.9.2 Highrise Online CRM Software Product Specification

5.9.3 Highrise Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.10 Sage CRM

5.10.1 Sage CRM Company Profile

5.10.2 Sage CRM Online CRM Software Product Specification

5.10.3 Sage CRM Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.11 NetSuite

5.11.1 NetSuite Company Profile

5.11.2 NetSuite Online CRM Software Product Specification

5.11.3 NetSuite Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.12 Pipedrive

5.12.1 Pipedrive Company Profile

5.12.2 Pipedrive Online CRM Software Product Specification

5.12.3 Pipedrive Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.13 Yonyou

5.13.1 Yonyou Company Profile

5.13.2 Yonyou Online CRM Software Product Specification

5.13.3 Yonyou Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.14 HubSpot

5.14.1 HubSpot Company Profile

5.14.2 HubSpot Online CRM Software Product Specification

5.14.3 HubSpot Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.15 bpm'online

5.15.1 bpm'online Company Profile

5.15.2 bpm'online Online CRM Software Product Specification

5.15.3 bpm'online Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.16 Oracle

5.16.1 Oracle Company Profile

5.16.2 Oracle Online CRM Software Product Specification

5.16.3 Oracle Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.17 Velocify

5.17.1 Velocify Company Profile

5.17.2 Velocify Online CRM Software Product Specification

5.17.3 Velocify Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.18 Hatchbuck

5.18.1 Hatchbuck Company Profile

5.18.2 Hatchbuck Online CRM Software Product Specification

5.18.3 Hatchbuck Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.19 Bitrix24

5.19.1 Bitrix24 Company Profile

5.19.2 Bitrix24 Online CRM Software Product Specification

5.19.3 Bitrix24 Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

5.20 BSI

5.20.1 BSI Company Profile

5.20.2 BSI Online CRM Software Product Specification

5.20.3 BSI Online CRM Software Production Capacity, Revenue, Price and Gross Margin (2015-2020)

6. North America

6.1 North America Online CRM Software Market Size (2015-2026)

6.2 North America Online CRM Software Key Players in North America (2015-2020)

6.3 North America Online CRM Software Market Size by Type (2015-2020)

6.4 North America Online CRM Software Market Size by Application (2015-2020)

7. East Asia

7.1 East Asia Online CRM Software Market Size (2015-2026)

7.2 East Asia Online CRM Software Key Players in North America (2015-2020)

7.3 East Asia Online CRM Software Market Size by Type (2015-2020)

7.4 East Asia Online CRM Software Market Size by Application (2015-2020)

8. Europe

8.1 Europe Online CRM Software Market Size (2015-2026)

8.2 Europe Online CRM Software Key Players in North America (2015-2020)

8.3 Europe Online CRM Software Market Size by Type (2015-2020)

8.4 Europe Online CRM Software Market Size by Application (2015-2020)

9. South Asia

9.1 South Asia Online CRM Software Market Size (2015-2026)

9.2 South Asia Online CRM Software Key Players in North America (2015-2020)

9.3 South Asia Online CRM Software Market Size by Type (2015-2020)

9.4 South Asia Online CRM Software Market Size by Application (2015-2020)

10. Southeast Asia

10.1 Southeast Asia Online CRM Software Market Size (2015-2026)

10.2 Southeast Asia Online CRM Software Key Players in North America (2015-2020)

10.3 Southeast Asia Online CRM Software Market Size by Type (2015-2020)

10.4 Southeast Asia Online CRM Software Market Size by Application (2015-2020)

11. Middle East

11.1 Middle East Online CRM Software Market Size (2015-2026)

11.2 Middle East Online CRM Software Key Players in North America (2015-2020)

11.3 Middle East Online CRM Software Market Size by Type (2015-2020)

11.4 Middle East Online CRM Software Market Size by Application (2015-2020)

12. Africa

12.1 Africa Online CRM Software Market Size (2015-2026)

12.2 Africa Online CRM Software Key Players in North America (2015-2020)

12.3 Africa Online CRM Software Market Size by Type (2015-2020)

12.4 Africa Online CRM Software Market Size by Application (2015-2020)

13. Oceania

13.1 Oceania Online CRM Software Market Size (2015-2026)

13.2 Oceania Online CRM Software Key Players in North America (2015-2020)

13.3 Oceania Online CRM Software Market Size by Type (2015-2020)

13.4 Oceania Online CRM Software Market Size by Application (2015-2020)

14. South America

14.1 South America Online CRM Software Market Size (2015-2026)

14.2 South America Online CRM Software Key Players in North America (2015-2020)

14.3 South America Online CRM Software Market Size by Type (2015-2020)

14.4 South America Online CRM Software Market Size by Application (2015-2020)

15. Rest of the World

15.1 Rest of the World Online CRM Software Market Size (2015-2026)

15.2 Rest of the World Online CRM Software Key Players in North America (2015-2020)

15.3 Rest of the World Online CRM Software Market Size by Type (2015-2020)

15.4 Rest of the World Online CRM Software Market Size by Application (2015-2020)

16 Online CRM Software Market Dynamics

16.1 Covid-19 Impact Market Top Trends

16.2 Covid-19 Impact Market Drivers

16.3 Covid-19 Impact Market Challenges

16.4 Porter’s Five Forces Analysis

18 Regulatory Information

17 Analyst's Viewpoints/Conclusions

18 Appendix

18.1 Research Methodology

18.1.1 Methodology/Research Approach

18.1.2 Data Source

18.2 Disclaimer

Research Methodology:
This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.
Online CRM Software Market Size Estimation

To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.

Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.

Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.

We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.

Data Source

Secondary Sources

This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.

These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.

Market Size
  • Segmental value
  • Geographic Penetration
  • Product Adoption Rate for Different market
  • Journals, Websites, and Press Releases
  • Annual Reports and SEC Filings
  • Company Websites and Press Releases
  • Public and Paid Databases
  • Market Intellix Data Repository
Market Position of Top Company
  • Product Financials
  • Geographic value Mix
  • Total Company value
  • Business/Segmental value Mix
Qualitative Analysis
  • Influence Factors
  • Market Potential
  • Market Risks and Opportunities
  • Industry Trends
  • Geographical Features
  • Government Policies
  • Company Websites and Press Releases
  • Public and Paid Databases
  • Annual Reports
  • Industry Associations
  • Market Intellix Data Repository

Primary Sources

As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.

On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.

These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.

Key Data Information from Primary Sources

Primary Sources Parameters Key Data
Market Segments(by Application, by Type)
  • Value by Type
  • Status and Forecast
  • Value by Application
  • Value by Regions, Status and Forecast (2025-2031)
  • Value Market Share by Type
  • Value Growth Rate by Type
  • Value by Application
  • Percentage and Growth Rate by Application
  • Value Growth Rate and Market Share by Regions
  • Market Size Status and Forecast (2025-2031)
Total Market
  • Overall Size, Status and Forecast
  • Market Size Status and Forecast (2025-2031)
Frequently asked questions(FAQ's):
Who are the dominant players having a strong presence in the Online CRM Software Market?
Some of the finest and top-notch companies pioneering the Online CRM Software Market are Salesforce, Microsoft, Zoho, ACT, GoldMine, Nimble, Insightly, SugarCRM, Highrise, Sage CRM, NetSuite, Pipedrive, Yonyou, HubSpot, bpm'online, Oracle, Velocify, Hatchbuck, Bitrix24, BSI.
How is the competition changing gears in the Online CRM Software Industry?
Emerging markets will create new demands and put pressure on the industry to act quickly. Simultaneously, market players such as Salesforce, Microsoft, Zoho, ACT, GoldMine, Nimble, Insightly, SugarCRM, Highrise, Sage CRM, NetSuite, Pipedrive, Yonyou, HubSpot, bpm'online, Oracle, Velocify, Hatchbuck, Bitrix24, BSI will face challenges from the industry's increasing pace of consolidation, particularly in North America and Europe.
What important business segments are segregated by application types in the latest edition of the Online CRM Software Market?
The key business segments in the Online CRM Software Market are segregated by applications [Manufacture, Logistics Industry, Financial, Telecommunications, Others] and types [On-premise CRM, Cloud CRM, Others].
What is the forecasted growth rate of the Online CRM Software Market?
The Online CRM Software Market is expected to grow at a moderate CAGR during the forecast period of 2025 to 2030.
In the current situation, what value does the Online CRM Software Market have?
The value of the Online CRM Software Market is estimated to be USD XXX million.
How does the Online CRM Software Market study reflects the current scenario?
The Online CRM Software study focuses on shifting market dynamics, geopolitical and regulatory regulations, and key players' strategies to carefully analyze demand at risk across multiple industry categories.