IT support is sometimes known simply as technical support and is a service where businesses offer help with computer technology to those who need it.

This report elaborates the market size, market characteristics, and market growth of the IT Support Services industry, and breaks down according to the type, application, and consumption area of IT Support Services. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for IT Support Services in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global IT Support Services market covered in Chapter 13:

IBM

HP

Fujitsu

Microsoft

Oracle

In Chapter 6, on the basis of types, the IT Support Services market from 2015 to 2025 is primarily split into:

Hardware Support Services

Software Support Services

In Chapter 7, on the basis of applications, the IT Support Services market from 2015 to 2025 covers:

SMEs

Large Enterprises

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 IT Support Services Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 IT Support Services Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 IT Support Services Market Forces

3.1 Global IT Support Services Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 IT Support Services Market - By Geography

4.1 Global IT Support Services Market Value and Market Share by Regions

4.1.1 Global IT Support Services Value ($) by Region (2015-2020)

4.1.2 Global IT Support Services Value Market Share by Regions (2015-2020)

4.2 Global IT Support Services Market Production and Market Share by Major Countries

4.2.1 Global IT Support Services Production by Major Countries (2015-2020)

4.2.2 Global IT Support Services Production Market Share by Major Countries (2015-2020)

4.3 Global IT Support Services Market Consumption and Market Share by Regions

4.3.1 Global IT Support Services Consumption by Regions (2015-2020)

4.3.2 Global IT Support Services Consumption Market Share by Regions (2015-2020)

5 IT Support Services Market - By Trade Statistics

5.1 Global IT Support Services Export and Import

5.2 United States IT Support Services Export and Import (2015-2020)

5.3 Europe IT Support Services Export and Import (2015-2020)

5.4 China IT Support Services Export and Import (2015-2020)

5.5 Japan IT Support Services Export and Import (2015-2020)

5.6 India IT Support Services Export and Import (2015-2020)

5.7

6 IT Support Services Market - By Type

6.1 Global IT Support Services Production and Market Share by Types (2015-2020)

6.1.1 Global IT Support Services Production by Types (2015-2020)

6.1.2 Global IT Support Services Production Market Share by Types (2015-2020)

6.2 Global IT Support Services Value and Market Share by Types (2015-2020)

6.2.1 Global IT Support Services Value by Types (2015-2020)

6.2.2 Global IT Support Services Value Market Share by Types (2015-2020)

6.3 Global IT Support Services Production, Price and Growth Rate of Hardware Support Services (2015-2020)

6.4 Global IT Support Services Production, Price and Growth Rate of Software Support Services (2015-2020)

7 IT Support Services Market - By Application

7.1 Global IT Support Services Consumption and Market Share by Applications (2015-2020)

7.1.1 Global IT Support Services Consumption by Applications (2015-2020)

7.1.2 Global IT Support Services Consumption Market Share by Applications (2015-2020)

7.2 Global IT Support Services Consumption and Growth Rate of SMEs (2015-2020)

7.3 Global IT Support Services Consumption and Growth Rate of Large Enterprises (2015-2020)

7.4 Global IT Support Services Consumption and Growth Rate of Others (2015-2020)

8 North America IT Support Services Market

8.1 North America IT Support Services Market Size

8.2 United States IT Support Services Market Size

8.3 Canada IT Support Services Market Size

8.4 Mexico IT Support Services Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe IT Support Services Market Analysis

9.1 Europe IT Support Services Market Size

9.2 Germany IT Support Services Market Size

9.3 United Kingdom IT Support Services Market Size

9.4 France IT Support Services Market Size

9.5 Italy IT Support Services Market Size

9.6 Spain IT Support Services Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific IT Support Services Market Analysis

10.1 Asia-Pacific IT Support Services Market Size

10.2 China IT Support Services Market Size

10.3 Japan IT Support Services Market Size

10.4 South Korea IT Support Services Market Size

10.5 Southeast Asia IT Support Services Market Size

10.6 India IT Support Services Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa IT Support Services Market Analysis

11.1 Middle East and Africa IT Support Services Market Size

11.2 Saudi Arabia IT Support Services Market Size

11.3 UAE IT Support Services Market Size

11.4 South Africa IT Support Services Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America IT Support Services Market Analysis

12.1 South America IT Support Services Market Size

12.2 Brazil IT Support Services Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 IBM

13.1.1 IBM Basic Information

13.1.2 IBM Product Profiles, Application and Specification

13.1.3 IBM IT Support Services Market Performance (2015-2020)

13.2 HP

13.2.1 HP Basic Information

13.2.2 HP Product Profiles, Application and Specification

13.2.3 HP IT Support Services Market Performance (2015-2020)

13.3 Fujitsu

13.3.1 Fujitsu Basic Information

13.3.2 Fujitsu Product Profiles, Application and Specification

13.3.3 Fujitsu IT Support Services Market Performance (2015-2020)

13.4 Microsoft

13.4.1 Microsoft Basic Information

13.4.2 Microsoft Product Profiles, Application and Specification

13.4.3 Microsoft IT Support Services Market Performance (2015-2020)

13.5 Oracle

13.5.1 Oracle Basic Information

13.5.2 Oracle Product Profiles, Application and Specification

13.5.3 Oracle IT Support Services Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America IT Support Services Market Forecast (2020-2025)

14.2 Europe IT Support Services Market Forecast (2020-2025)

14.3 Asia-Pacific IT Support Services Market Forecast (2020-2025)

14.4 Middle East and Africa IT Support Services Market Forecast (2020-2025)

14.5 South America IT Support Services Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global IT Support Services Market Forecast by Types (2020-2025)

15.1.1 Global IT Support Services Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global IT Support Services Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global IT Support Services Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure IT Support Services Picture

Table IT Support Services Key Market Segments

Figure Study and Forecasting Years

Figure Global IT Support Services Market Size and Growth Rate 2015-2025

Figure Industry PESTEL Analysis

Figure Global COVID-19 Status

Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19

Figure Global IT Support Services Value ($) and Growth Rate (2015-2020)

Table Global IT Support Services Value ($) by Countries (2015-2020)

Table Global IT Support Services Value Market Share by Regions (2015-2020)

Figure Global IT Support Services Value Market Share by Regions in 2019

Figure Global IT Support Services Production and Growth Rate (2015-2020)

Table Global IT Support Services Production by Major Countries (2015-2020)

Table Global IT Support Services Production Market Share by Major Countries (2015-2020)

Figure Global IT Support Services Production Market Share by Regions in 2019

Figure Global IT Support Services Consumption and Growth Rate (2015-2020)

Table Global IT Support Services Consumption by Regions (2015-2020)

Table Global IT Support Services Consumption Market Share by Regions (2015-2020)

Figure Global IT Support Services Consumption Market Share by Regions in 2019

Table Global IT Support Services Export Top 3 Country 2019

Table Global IT Support Services Import Top 3 Country 2019

Table United States IT Support Services Export and Import (2015-2020)

Table Europe IT Support Services Export and Import (2015-2020)

Table China IT Support Services Export and Import (2015-2020)

Table Japan IT Support Services Export and Import (2015-2020)

Table India IT Support Services Export and Import (2015-2020)

Table Global IT Support Services Production by Types (2015-2020)

Table Global IT Support Services Production Market Share by Types (2015-2020)

Figure Global IT Support Services Production Share by Type (2015-2020)

Table Global IT Support Services Value by Types (2015-2020)

Table Global IT Support Services Value Market Share by Types (2015-2020)

Figure Global IT Support Services Value Share by Type (2015-2020)

Figure Global Hardware Support Services Production and Growth Rate (2015-2020)

Figure Global Hardware Support Services Price (2015-2020)

Figure Global Software Support Services Production and Growth Rate (2015-2020)

Figure Global Software Support Services Price (2015-2020)

Table Global IT Support Services Consumption by Applications (2015-2020)

Table Global IT Support Services Consumption Market Share by Applications (2015-2020)

Figure Global IT Support Services Consumption Share by Application (2015-2020)

Figure Global SMEs Consumption and Growth Rate (2015-2020)

Figure Global Large Enterprises Consumption and Growth Rate (2015-2020)

Figure Global Others Consumption and Growth Rate (2015-2020)

Figure North America IT Support Services Market Consumption and Growth Rate (2015-2020)

Table North America IT Support Services Consumption by Countries (2015-2020)

Table North America IT Support Services Consumption Market Share by Countries (2015-2020)

Figure North America IT Support Services Consumption Market Share by Countries (2015-2020)

Figure United States IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Canada IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Mexico IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure North America COVID-19 Status

Figure Europe IT Support Services Market Consumption and Growth Rate (2015-2020)

Table Europe IT Support Services Consumption by Countries (2015-2020)

Table Europe IT Support Services Consumption Market Share by Countries (2015-2020)

Figure Europe IT Support Services Consumption Market Share by Countries (2015-2020)

Figure Germany IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure United Kingdom IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure France IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Italy IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Spain IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Europe COVID-19 Status

Figure Asia-Pacific IT Support Services Market Consumption and Growth Rate (2015-2020)

Table Asia-Pacific IT Support Services Consumption by Countries (2015-2020)

Table Asia-Pacific IT Support Services Consumption Market Share by Countries (2015-2020)

Figure Asia-Pacific IT Support Services Consumption Market Share by Countries (2015-2020)

Figure China IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Japan IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure South Korea IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Southeast Asia IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure India IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure Asia Pacific COVID-19 Status

Figure Middle East and Africa IT Support Services Market Consumption and Growth Rate (2015-2020)

Table Middle East and Africa IT Support Services Consumption by Countries (2015-2020)

Table Middle East and Africa IT Support Services Consumption Market Share by Countries (2015-2020)

Figure Middle East and Africa IT Support Services Consumption Market Share by Countries (2015-2020)

Figure Saudi Arabia IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure UAE IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure South Africa IT Support Services Market Consumption and Growth Rate (2015-2020)

Figure South America IT Support Services Market Consumption and Growth Rate (2015-2020)

Table South America IT Support Services Consumption by Countries (2015-2020)

Table South America IT Support Services Consumption Market Share by Countries (2015-2020)

Figure South America IT Support Services Consumption Market Share by Countries (2015-2020)

Figure Brazil IT Support Services Market Consumption and Growth Rate (2015-2020)

Table IBM Company Profile

Table IBM Production, Value, Price, Gross Margin 2015-2020

Figure IBM Production and Growth Rate

Figure IBM Value ($) Market Share 2015-2020

Table HP Company Profile

Table HP Production, Value, Price, Gross Margin 2015-2020

Figure HP Production and Growth Rate

Figure HP Value ($) Market Share 2015-2020

Table Fujitsu Company Profile

Table Fujitsu Production, Value, Price, Gross Margin 2015-2020

Figure Fujitsu Production and Growth Rate

Figure Fujitsu Value ($) Market Share 2015-2020

Table Microsoft Company Profile

Table Microsoft Production, Value, Price, Gross Margin 2015-2020

Figure Microsoft Production and Growth Rate

Figure Microsoft Value ($) Market Share 2015-2020

Table Oracle Company Profile

Table Oracle Production, Value, Price, Gross Margin 2015-2020

Figure Oracle Production and Growth Rate

Figure Oracle Value ($) Market Share 2015-2020

Figure North America Market Consumption and Growth Rate Forecast (2020-2025)

Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)

Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)

Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)

Figure South America Market Consumption and Growth Rate Forecast (2020-2025)

Table Global IT Support Services Market Forecast Production by Types (2020-2025)

Table Global IT Support Services Market Forecast Production Share by Types (2020-2025)

Table Global IT Support Services Market Forecast Value ($) by Types (2020-2025)

Table Global IT Support Services Market Forecast Value Share by Types (2020-2025)

Table Global IT Support Services Market Forecast Consumption by Applications (2020-2025)

Table Global IT Support Services Market Forecast Consumption Share by Applications (2020-2025)

Methodology/Research Approach

This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.

Research Programs/Design

Historical Data (2015-2019)	Industry Trends Competitive Landscape By Company Expansion Mergers and Acquisitions Market Segment by Type by Application By Regions/ Geography	Value Status and Outlook Value for Major Players Market Share Growth Rate Present Situation Analysis Value Market Share Growth Rate Present Situation Analysis
Influencing Factors	Market Environment Government Policy Technological Changes Market Risks	Market Drivers Growing Demand of Downstream Reduction in Cost
Market Forecast (2021-2026)	Overall Size by Type by Application By Regions/Geography	Key Data (Value) Market Share Growth Rate CAGR (2021-2026)

Market Size Estimation

Top-down and bottom-up approaches are used to validate the global Voluntary Carbon Offset market size market and estimate the market size for Company, regions segments, product segments and Application (end users).

The market estimations in this report are based on the marketed sale price of Voluntary Carbon Offset (excluding any discounts provided by the player, distributor, wholesaler or traders). The percentage splits, market share, and breakdowns of the product segments are derived on the basis of weights assigned to each of the segments on the basis of their utilization rate and average sale price. The regional splits of the overall Voluntary Carbon Offset market and its sub-segments are based on the percentage adoption or utilization of the given product in the respective region or country.

Major Company in the market is identified through secondary research and their market revenues determined through primary and secondary research. Secondary research included the research of the annual and financial reports of the top Company; whereas, primary research included extensive interviews of key opinion leaders and industry experts such as experienced front-line staff, directors, CEOs and marketing executives. The percentage splits, market share, Growth Rate and breakdowns of the product markets are determined through using secondary sources and verified through the primary sources.

All possible factors that influence the markets included in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The market size for top-level markets and sub-segments is normalized, and the effect of inflation, economic downturns, and regulatory & policy changes or other factors are not accounted for in the market forecast. This data is combined and added with detailed inputs and analysis from Market Intellix and presented in this report

The following figure shows an illustrative representation of the overall market size estimation process used for this study.

Market Breakdown and Data Triangulation

After complete market engineering with calculations for market statistics; market size estimations; market forecasting; market breakdown; and data triangulation, extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub-segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.

Data Source

Secondary Sources

Secondary sources include such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, etc. This research study involves the usage of widespread secondary sources, directories, databases such as Bloomberg Business, Wind Info, Hoovers, Factiva (Dow Jones & Company), and TRADING ECONOMICS, and News Network, statista, Federal Reserve Economic Data, annual reports, BIS Statistics, ICIS; company house documents; CAS(American Chemical Society); investor presentations; and SEC filings of companies. Secondary research was used to identify and collect information useful for the extensive, technical, market-oriented, and Hospitals study of the Voluntary Carbon Offset market. It was also used to obtain important information about the top companies, market classification and segmentation according to industry trends to the bottom-most level, and key developments related to market and technology perspectives.

Market Size	Segmental value Geographic Penetration Product Adoption Rate for Different market	Journals, Websites, and Press Releases Annual Reports and SEC Filings Company Websites and Press Releases Public and Paid Databases Market Intellix Data Repository
Market Position of Top Company	Product Financials Geographic value Mix Total Company value Business/Segmental value Mix
Qualitative Analysis	Influence Factors Market Potential Market Risks and Opportunities Industry Trends Geographical Features Government Policies	Company Websites and Press Releases Public and Paid Databases Annual Reports Industry Associations Market Intellix Data Repository

Primary Sources

In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include product Company (and their competitors), opinion leaders, industry experts, research institutions, distributors, dealer and traders, as well as the raw materials suppliers and producers, etc.

The primary sources from the demand side include industry experts such as business leaders, marketing and sales directors, technology and innovation directors, supply chain executive, end use (product buyers), and related key executives from various key companies and organizations operating in the global market.

Primary research was conducted to identify segmentation Type, product price range, product Application, key Company, raw materials supply and the downstream demand, industry status and outlook, and key market dynamics such as risks, influence factors, opportunities, market barriers, industry trends, and key player strategies.

Key Executives Interviewed

Key Data Information from Primary Sources

Primary Sources	Parameters	Key Data
Market Segments(by Application, by Type)	Value by Type Status and Forecast Value by Application Value by Regions, Status and Forecast (2021-2026)	Value Market Share by Type Value Growth Rate by Type Value by Application Percentage and Growth Rate by Application Value Growth Rate and Market Share by Regions Market Size Status and Forecast (2021-2026)
Total Market	Overall Size, Status and Forecast	Market Size Status and Forecast (2021-2026)