Healthcare BPO Market 2022: Key Strategies, Historical Analysis, Trends, New Opportunities and Forecast Till 2028
Healthcare BPO Market 2022: Key Strategies, Historical Analysis, Trends, New Opportunities and Forecast Till 2028
The Healthcare BPO study provides a comprehensive overview of safety standards, market penetration, and innovation pipelines across major economies.
Exclusive deal : 20% Instant discount on Direct purchases! Don't wait—claim your discount today!
This report elaborates the market size, market characteristics, and market growth of the Healthcare BPO industry, and breaks down according to the type, application, and consumption area of Healthcare BPO. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Healthcare BPO in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Healthcare BPO market covered in Chapter 13:
Gebbs
Parexel
United Health Group
Truven Health
Genpact
IBM
Sutherland
Accenture
IQVIA
Eli Global
In Chapter 6, on the basis of types, the Healthcare BPO market from 2015 to 2025 is primarily split into:
Human Resource Management
Claims Management
Customer Relationship Management (CRM)
Operational/Administrative Management
Care Management
Provider Management
Other Payer Services
In Chapter 7, on the basis of applications, the Healthcare BPO market from 2015 to 2025 covers:
Patient Enrollment and Strategic Planning
Patient Care Service
Revenue Cycle Management
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content
1 Healthcare BPO Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Healthcare BPO Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Healthcare BPO Market Forces
3.1 Global Healthcare BPO Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment
4 Healthcare BPO Market - By Geography
4.1 Global Healthcare BPO Market Value and Market Share by Regions
4.1.1 Global Healthcare BPO Value ($) by Region (2015-2020)
4.1.2 Global Healthcare BPO Value Market Share by Regions (2015-2020)
4.2 Global Healthcare BPO Market Production and Market Share by Major Countries
4.2.1 Global Healthcare BPO Production by Major Countries (2015-2020)
4.2.2 Global Healthcare BPO Production Market Share by Major Countries (2015-2020)
4.3 Global Healthcare BPO Market Consumption and Market Share by Regions
4.3.1 Global Healthcare BPO Consumption by Regions (2015-2020)
4.3.2 Global Healthcare BPO Consumption Market Share by Regions (2015-2020)
5 Healthcare BPO Market - By Trade Statistics
5.1 Global Healthcare BPO Export and Import
5.2 United States Healthcare BPO Export and Import (2015-2020)
5.3 Europe Healthcare BPO Export and Import (2015-2020)
5.4 China Healthcare BPO Export and Import (2015-2020)
5.5 Japan Healthcare BPO Export and Import (2015-2020)
5.6 India Healthcare BPO Export and Import (2015-2020)
5.7
6 Healthcare BPO Market - By Type
6.1 Global Healthcare BPO Production and Market Share by Types (2015-2020)
6.1.1 Global Healthcare BPO Production by Types (2015-2020)
6.1.2 Global Healthcare BPO Production Market Share by Types (2015-2020)
6.2 Global Healthcare BPO Value and Market Share by Types (2015-2020)
6.2.1 Global Healthcare BPO Value by Types (2015-2020)
6.2.2 Global Healthcare BPO Value Market Share by Types (2015-2020)
6.3 Global Healthcare BPO Production, Price and Growth Rate of Human Resource Management (2015-2020)
6.4 Global Healthcare BPO Production, Price and Growth Rate of Claims Management (2015-2020)
6.5 Global Healthcare BPO Production, Price and Growth Rate of Customer Relationship Management (CRM) (2015-2020)
6.6 Global Healthcare BPO Production, Price and Growth Rate of Operational/Administrative Management (2015-2020)
6.7 Global Healthcare BPO Production, Price and Growth Rate of Care Management (2015-2020)
6.8 Global Healthcare BPO Production, Price and Growth Rate of Provider Management (2015-2020)
6.9 Global Healthcare BPO Production, Price and Growth Rate of Other Payer Services (2015-2020)
7 Healthcare BPO Market - By Application
7.1 Global Healthcare BPO Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Healthcare BPO Consumption by Applications (2015-2020)
7.1.2 Global Healthcare BPO Consumption Market Share by Applications (2015-2020)
7.2 Global Healthcare BPO Consumption and Growth Rate of Patient Enrollment and Strategic Planning (2015-2020)
7.3 Global Healthcare BPO Consumption and Growth Rate of Patient Care Service (2015-2020)
7.4 Global Healthcare BPO Consumption and Growth Rate of Revenue Cycle Management (2015-2020)
8 North America Healthcare BPO Market
8.1 North America Healthcare BPO Market Size
8.2 United States Healthcare BPO Market Size
8.3 Canada Healthcare BPO Market Size
8.4 Mexico Healthcare BPO Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Healthcare BPO Market Analysis
9.1 Europe Healthcare BPO Market Size
9.2 Germany Healthcare BPO Market Size
9.3 United Kingdom Healthcare BPO Market Size
9.4 France Healthcare BPO Market Size
9.5 Italy Healthcare BPO Market Size
9.6 Spain Healthcare BPO Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Healthcare BPO Market Analysis
10.1 Asia-Pacific Healthcare BPO Market Size
10.2 China Healthcare BPO Market Size
10.3 Japan Healthcare BPO Market Size
10.4 South Korea Healthcare BPO Market Size
10.5 Southeast Asia Healthcare BPO Market Size
10.6 India Healthcare BPO Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Healthcare BPO Market Analysis
11.1 Middle East and Africa Healthcare BPO Market Size
11.2 Saudi Arabia Healthcare BPO Market Size
11.3 UAE Healthcare BPO Market Size
11.4 South Africa Healthcare BPO Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Healthcare BPO Market Analysis
12.1 South America Healthcare BPO Market Size
12.2 Brazil Healthcare BPO Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles
13.1 Gebbs
13.1.1 Gebbs Basic Information
13.1.2 Gebbs Product Profiles, Application and Specification
13.1.3 Gebbs Healthcare BPO Market Performance (2015-2020)
13.2 Parexel
13.2.1 Parexel Basic Information
13.2.2 Parexel Product Profiles, Application and Specification
13.2.3 Parexel Healthcare BPO Market Performance (2015-2020)
13.3 United Health Group
13.3.1 United Health Group Basic Information
13.3.2 United Health Group Product Profiles, Application and Specification
13.3.3 United Health Group Healthcare BPO Market Performance (2015-2020)
13.4 Truven Health
13.4.1 Truven Health Basic Information
13.4.2 Truven Health Product Profiles, Application and Specification
13.4.3 Truven Health Healthcare BPO Market Performance (2015-2020)
13.5 Genpact
13.5.1 Genpact Basic Information
13.5.2 Genpact Product Profiles, Application and Specification
13.5.3 Genpact Healthcare BPO Market Performance (2015-2020)
13.6 IBM
13.6.1 IBM Basic Information
13.6.2 IBM Product Profiles, Application and Specification
13.6.3 IBM Healthcare BPO Market Performance (2015-2020)
13.7 Sutherland
13.7.1 Sutherland Basic Information
13.7.2 Sutherland Product Profiles, Application and Specification
13.7.3 Sutherland Healthcare BPO Market Performance (2015-2020)
13.8 Accenture
13.8.1 Accenture Basic Information
13.8.2 Accenture Product Profiles, Application and Specification
13.8.3 Accenture Healthcare BPO Market Performance (2015-2020)
13.9 IQVIA
13.9.1 IQVIA Basic Information
13.9.2 IQVIA Product Profiles, Application and Specification
13.9.3 IQVIA Healthcare BPO Market Performance (2015-2020)
13.10 Eli Global
13.10.1 Eli Global Basic Information
13.10.2 Eli Global Product Profiles, Application and Specification
13.10.3 Eli Global Healthcare BPO Market Performance (2015-2020)
14 Market Forecast - By Regions
14.1 North America Healthcare BPO Market Forecast (2020-2025)
14.2 Europe Healthcare BPO Market Forecast (2020-2025)
14.3 Asia-Pacific Healthcare BPO Market Forecast (2020-2025)
14.4 Middle East and Africa Healthcare BPO Market Forecast (2020-2025)
14.5 South America Healthcare BPO Market Forecast (2020-2025)
15 Market Forecast - By Type and Applications
15.1 Global Healthcare BPO Market Forecast by Types (2020-2025)
15.1.1 Global Healthcare BPO Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Healthcare BPO Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Healthcare BPO Market Forecast by Applications (2020-2025)
List of Tables and Figures
Figure Healthcare BPO Picture
Table Healthcare BPO Key Market Segments
Figure Study and Forecasting Years
Figure Global Healthcare BPO Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Healthcare BPO Value ($) and Growth Rate (2015-2020)
Table Global Healthcare BPO Value ($) by Countries (2015-2020)
Table Global Healthcare BPO Value Market Share by Regions (2015-2020)
Figure Global Healthcare BPO Value Market Share by Regions in 2019
Figure Global Healthcare BPO Production and Growth Rate (2015-2020)
Table Global Healthcare BPO Production by Major Countries (2015-2020)
Table Global Healthcare BPO Production Market Share by Major Countries (2015-2020)
Figure Global Healthcare BPO Production Market Share by Regions in 2019
Figure Global Healthcare BPO Consumption and Growth Rate (2015-2020)
Table Global Healthcare BPO Consumption by Regions (2015-2020)
Table Global Healthcare BPO Consumption Market Share by Regions (2015-2020)
Figure Global Healthcare BPO Consumption Market Share by Regions in 2019
Table Global Healthcare BPO Export Top 3 Country 2019
Table Global Healthcare BPO Import Top 3 Country 2019
Table United States Healthcare BPO Export and Import (2015-2020)
Table Europe Healthcare BPO Export and Import (2015-2020)
Table China Healthcare BPO Export and Import (2015-2020)
Table Japan Healthcare BPO Export and Import (2015-2020)
Table India Healthcare BPO Export and Import (2015-2020)
Table Global Healthcare BPO Production by Types (2015-2020)
Table Global Healthcare BPO Production Market Share by Types (2015-2020)
Figure Global Healthcare BPO Production Share by Type (2015-2020)
Table Global Healthcare BPO Value by Types (2015-2020)
Table Global Healthcare BPO Value Market Share by Types (2015-2020)
Figure Global Healthcare BPO Value Share by Type (2015-2020)
Figure Global Human Resource Management Production and Growth Rate (2015-2020)
Figure Global Human Resource Management Price (2015-2020)
Figure Global Claims Management Production and Growth Rate (2015-2020)
Figure Global Claims Management Price (2015-2020)
Figure Global Customer Relationship Management (CRM) Production and Growth Rate (2015-2020)
Figure Global Customer Relationship Management (CRM) Price (2015-2020)
Figure Global Operational/Administrative Management Production and Growth Rate (2015-2020)
Figure Global Operational/Administrative Management Price (2015-2020)
Figure Global Care Management Production and Growth Rate (2015-2020)
Figure Global Care Management Price (2015-2020)
Figure Global Provider Management Production and Growth Rate (2015-2020)
Figure Global Provider Management Price (2015-2020)
Figure Global Other Payer Services Production and Growth Rate (2015-2020)
Figure Global Other Payer Services Price (2015-2020)
Table Global Healthcare BPO Consumption by Applications (2015-2020)
Table Global Healthcare BPO Consumption Market Share by Applications (2015-2020)
Figure Global Healthcare BPO Consumption Share by Application (2015-2020)
Figure Global Patient Enrollment and Strategic Planning Consumption and Growth Rate (2015-2020)
Figure Global Patient Care Service Consumption and Growth Rate (2015-2020)
Figure Global Revenue Cycle Management Consumption and Growth Rate (2015-2020)
Figure North America Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Table North America Healthcare BPO Consumption by Countries (2015-2020)
Table North America Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure North America Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure United States Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Canada Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Mexico Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Table Europe Healthcare BPO Consumption by Countries (2015-2020)
Table Europe Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure Europe Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure Germany Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure France Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Italy Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Spain Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Healthcare BPO Consumption by Countries (2015-2020)
Table Asia-Pacific Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure China Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Japan Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure South Korea Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure India Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Healthcare BPO Consumption by Countries (2015-2020)
Table Middle East and Africa Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure UAE Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure South Africa Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Figure South America Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Table South America Healthcare BPO Consumption by Countries (2015-2020)
Table South America Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure South America Healthcare BPO Consumption Market Share by Countries (2015-2020)
Figure Brazil Healthcare BPO Market Consumption and Growth Rate (2015-2020)
Table Gebbs Company Profile
Table Gebbs Production, Value, Price, Gross Margin 2015-2020
Figure Gebbs Production and Growth Rate
Figure Gebbs Value ($) Market Share 2015-2020
Table Parexel Company Profile
Table Parexel Production, Value, Price, Gross Margin 2015-2020
Figure Parexel Production and Growth Rate
Figure Parexel Value ($) Market Share 2015-2020
Table United Health Group Company Profile
Table United Health Group Production, Value, Price, Gross Margin 2015-2020
Figure United Health Group Production and Growth Rate
Figure United Health Group Value ($) Market Share 2015-2020
Table Truven Health Company Profile
Table Truven Health Production, Value, Price, Gross Margin 2015-2020
Figure Truven Health Production and Growth Rate
Figure Truven Health Value ($) Market Share 2015-2020
Table Genpact Company Profile
Table Genpact Production, Value, Price, Gross Margin 2015-2020
Figure Genpact Production and Growth Rate
Figure Genpact Value ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table Sutherland Company Profile
Table Sutherland Production, Value, Price, Gross Margin 2015-2020
Figure Sutherland Production and Growth Rate
Figure Sutherland Value ($) Market Share 2015-2020
Table Accenture Company Profile
Table Accenture Production, Value, Price, Gross Margin 2015-2020
Figure Accenture Production and Growth Rate
Figure Accenture Value ($) Market Share 2015-2020
Table IQVIA Company Profile
Table IQVIA Production, Value, Price, Gross Margin 2015-2020
Figure IQVIA Production and Growth Rate
Figure IQVIA Value ($) Market Share 2015-2020
Table Eli Global Company Profile
Table Eli Global Production, Value, Price, Gross Margin 2015-2020
Figure Eli Global Production and Growth Rate
Figure Eli Global Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Healthcare BPO Market Forecast Production by Types (2020-2025)
Table Global Healthcare BPO Market Forecast Production Share by Types (2020-2025)
Table Global Healthcare BPO Market Forecast Value ($) by Types (2020-2025)
Table Global Healthcare BPO Market Forecast Value Share by Types (2020-2025)
Table Global Healthcare BPO Market Forecast Consumption by Applications (2020-2025)
Table Global Healthcare BPO Market Forecast Consumption Share by Applications (2020-2025)
Research Methodology:
Healthcare BPO Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
| Market Size |
|
|
| Market Position of Top Company |
|
|
| Qualitative Analysis |
|
|
Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
| Primary Sources | Parameters | Key Data |
| Market Segments(by Application, by Type) |
|
|
| Total Market |
|
|