Based on the Digital Adoption Platform Software market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.

In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.

In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.

In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.

Key players in the global Digital Adoption Platform Software market covered in Chapter 5:

UserGuiding

Gainsight PX

AetherPal

Appcues

UserIQ

WalkMe

Whatfix

TourMyApp

Userlane

ADOPT by AppLearn

Toonimo

In Chapter 6, on the basis of types, the Digital Adoption Platform Software market from 2015 to 2025 is primarily split into:

On Premise

Cloud Based

In Chapter 7, on the basis of applications, the Digital Adoption Platform Software market from 2015 to 2025 covers:

Small and Medium Enterprises

Large Enterprises

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:

North America (Covered in Chapter 9)

United States

Canada

Mexico

Europe (Covered in Chapter 10)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 11)

China

Japan

South Korea

Australia

India

South America (Covered in Chapter 12)

Brazil

Argentina

Columbia

Middle East and Africa (Covered in Chapter 13)

UAE

Egypt

South Africa

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Market Overview

1.1 Product Definition and Market Characteristics

1.2 Global Digital Adoption Platform Software Market Size

1.3 Market Segmentation

1.4 Global Macroeconomic Analysis

1.5 SWOT Analysis

2. Market Dynamics

2.1 Market Drivers

2.2 Market Constraints and Challenges

2.3 Emerging Market Trends

2.4 Impact of COVID-19

2.4.1 Short-term Impact

2.4.2 Long-term Impact

3 Associated Industry Assessment

3.1 Supply Chain Analysis

3.2 Industry Active Participants

3.2.1 Suppliers of Raw Materials

3.2.2 Key Distributors/Retailers

3.3 Alternative Analysis

3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 Market Competitive Landscape

4.1 Industry Leading Players

4.2 Industry News

4.2.1 Key Product Launch News

4.2.2 M&A and Expansion Plans

5 Analysis of Leading Companies

5.1 UserGuiding

5.1.1 UserGuiding Company Profile

5.1.2 UserGuiding Business Overview

5.1.3 UserGuiding Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.1.4 UserGuiding Digital Adoption Platform Software Products Introduction

5.2 Gainsight PX

5.2.1 Gainsight PX Company Profile

5.2.2 Gainsight PX Business Overview

5.2.3 Gainsight PX Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.2.4 Gainsight PX Digital Adoption Platform Software Products Introduction

5.3 AetherPal

5.3.1 AetherPal Company Profile

5.3.2 AetherPal Business Overview

5.3.3 AetherPal Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.3.4 AetherPal Digital Adoption Platform Software Products Introduction

5.4 Appcues

5.4.1 Appcues Company Profile

5.4.2 Appcues Business Overview

5.4.3 Appcues Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.4.4 Appcues Digital Adoption Platform Software Products Introduction

5.5 UserIQ

5.5.1 UserIQ Company Profile

5.5.2 UserIQ Business Overview

5.5.3 UserIQ Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.5.4 UserIQ Digital Adoption Platform Software Products Introduction

5.6 WalkMe

5.6.1 WalkMe Company Profile

5.6.2 WalkMe Business Overview

5.6.3 WalkMe Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.6.4 WalkMe Digital Adoption Platform Software Products Introduction

5.7 Whatfix

5.7.1 Whatfix Company Profile

5.7.2 Whatfix Business Overview

5.7.3 Whatfix Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.7.4 Whatfix Digital Adoption Platform Software Products Introduction

5.8 TourMyApp

5.8.1 TourMyApp Company Profile

5.8.2 TourMyApp Business Overview

5.8.3 TourMyApp Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.8.4 TourMyApp Digital Adoption Platform Software Products Introduction

5.9 Userlane

5.9.1 Userlane Company Profile

5.9.2 Userlane Business Overview

5.9.3 Userlane Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.9.4 Userlane Digital Adoption Platform Software Products Introduction

5.10 ADOPT by AppLearn

5.10.1 ADOPT by AppLearn Company Profile

5.10.2 ADOPT by AppLearn Business Overview

5.10.3 ADOPT by AppLearn Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.10.4 ADOPT by AppLearn Digital Adoption Platform Software Products Introduction

5.11 Toonimo

5.11.1 Toonimo Company Profile

5.11.2 Toonimo Business Overview

5.11.3 Toonimo Digital Adoption Platform Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)

5.11.4 Toonimo Digital Adoption Platform Software Products Introduction

6 Market Analysis and Forecast, By Product Types

6.1 Global Digital Adoption Platform Software Sales, Revenue and Market Share by Types (2015-2020)

6.1.1 Global Digital Adoption Platform Software Sales and Market Share by Types (2015-2020)

6.1.2 Global Digital Adoption Platform Software Revenue and Market Share by Types (2015-2020)

6.1.3 Global Digital Adoption Platform Software Price by Types (2015-2020)

6.2 Global Digital Adoption Platform Software Market Forecast by Types (2020-2025)

6.2.1 Global Digital Adoption Platform Software Market Forecast Sales and Market Share by Types (2020-2025)

6.2.2 Global Digital Adoption Platform Software Market Forecast Revenue and Market Share by Types (2020-2025)

6.3 Global Digital Adoption Platform Software Sales, Price and Growth Rate by Types (2015-2020)

6.3.1 Global Digital Adoption Platform Software Sales, Price and Growth Rate of On Premise

6.3.2 Global Digital Adoption Platform Software Sales, Price and Growth Rate of Cloud Based

6.4 Global Digital Adoption Platform Software Market Revenue and Sales Forecast, by Types (2020-2025)

6.4.1 On Premise Market Revenue and Sales Forecast (2020-2025)

6.4.2 Cloud Based Market Revenue and Sales Forecast (2020-2025)

7 Market Analysis and Forecast, By Applications

7.1 Global Digital Adoption Platform Software Sales, Revenue and Market Share by Applications (2015-2020)

7.1.1 Global Digital Adoption Platform Software Sales and Market Share by Applications (2015-2020)

7.1.2 Global Digital Adoption Platform Software Revenue and Market Share by Applications (2015-2020)

7.2 Global Digital Adoption Platform Software Market Forecast by Applications (2020-2025)

7.2.1 Global Digital Adoption Platform Software Market Forecast Sales and Market Share by Applications (2020-2025)

7.2.2 Global Digital Adoption Platform Software Market Forecast Revenue and Market Share by Applications (2020-2025)

7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)

7.3.1 Global Digital Adoption Platform Software Revenue, Sales and Growth Rate of Small and Medium Enterprises (2015-2020)

7.3.2 Global Digital Adoption Platform Software Revenue, Sales and Growth Rate of Large Enterprises (2015-2020)

7.4 Global Digital Adoption Platform Software Market Revenue and Sales Forecast, by Applications (2020-2025)

7.4.1 Small and Medium Enterprises Market Revenue and Sales Forecast (2020-2025)

7.4.2 Large Enterprises Market Revenue and Sales Forecast (2020-2025)

8 Market Analysis and Forecast, By Regions

8.1 Global Digital Adoption Platform Software Sales by Regions (2015-2020)

8.2 Global Digital Adoption Platform Software Market Revenue by Regions (2015-2020)

8.3 Global Digital Adoption Platform Software Market Forecast by Regions (2020-2025)

9 North America Digital Adoption Platform Software Market Analysis

9.1 Market Overview and Prospect Analysis

9.2 North America Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

9.3 North America Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

9.4 North America Digital Adoption Platform Software Market Forecast

9.5 The Influence of COVID-19 on North America Market

9.6 North America Digital Adoption Platform Software Market Analysis by Country

9.6.1 U.S. Digital Adoption Platform Software Sales and Growth Rate

9.6.2 Canada Digital Adoption Platform Software Sales and Growth Rate

9.6.3 Mexico Digital Adoption Platform Software Sales and Growth Rate

10 Europe Digital Adoption Platform Software Market Analysis

10.1 Market Overview and Prospect Analysis

10.2 Europe Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

10.3 Europe Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

10.4 Europe Digital Adoption Platform Software Market Forecast

10.5 The Influence of COVID-19 on Europe Market

10.6 Europe Digital Adoption Platform Software Market Analysis by Country

10.6.1 Germany Digital Adoption Platform Software Sales and Growth Rate

10.6.2 United Kingdom Digital Adoption Platform Software Sales and Growth Rate

10.6.3 France Digital Adoption Platform Software Sales and Growth Rate

10.6.4 Italy Digital Adoption Platform Software Sales and Growth Rate

10.6.5 Spain Digital Adoption Platform Software Sales and Growth Rate

10.6.6 Russia Digital Adoption Platform Software Sales and Growth Rate

11 Asia-Pacific Digital Adoption Platform Software Market Analysis

11.1 Market Overview and Prospect Analysis

11.2 Asia-Pacific Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

11.3 Asia-Pacific Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

11.4 Asia-Pacific Digital Adoption Platform Software Market Forecast

11.5 The Influence of COVID-19 on Asia Pacific Market

11.6 Asia-Pacific Digital Adoption Platform Software Market Analysis by Country

11.6.1 China Digital Adoption Platform Software Sales and Growth Rate

11.6.2 Japan Digital Adoption Platform Software Sales and Growth Rate

11.6.3 South Korea Digital Adoption Platform Software Sales and Growth Rate

11.6.4 Australia Digital Adoption Platform Software Sales and Growth Rate

11.6.5 India Digital Adoption Platform Software Sales and Growth Rate

12 South America Digital Adoption Platform Software Market Analysis

12.1 Market Overview and Prospect Analysis

12.2 South America Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

12.3 South America Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

12.4 South America Digital Adoption Platform Software Market Forecast

12.5 The Influence of COVID-19 on South America Market

12.6 South America Digital Adoption Platform Software Market Analysis by Country

12.6.1 Brazil Digital Adoption Platform Software Sales and Growth Rate

12.6.2 Argentina Digital Adoption Platform Software Sales and Growth Rate

12.6.3 Columbia Digital Adoption Platform Software Sales and Growth Rate

13 Middle East and Africa Digital Adoption Platform Software Market Analysis

13.1 Market Overview and Prospect Analysis

13.2 Middle East and Africa Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

13.3 Middle East and Africa Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

13.4 Middle East and Africa Digital Adoption Platform Software Market Forecast

13.5 The Influence of COVID-19 on Middle East and Africa Market

13.6 Middle East and Africa Digital Adoption Platform Software Market Analysis by Country

13.6.1 UAE Digital Adoption Platform Software Sales and Growth Rate

13.6.2 Egypt Digital Adoption Platform Software Sales and Growth Rate

13.6.3 South Africa Digital Adoption Platform Software Sales and Growth Rate

14 Conclusions and Recommendations

14.1 Key Market Findings and Prospects

14.2 Advice for Investors

15 Appendix

15.1 Methodology

15.2 Research Data Source

List of Tables and Figures

Figure Product Picture

Figure Global Digital Adoption Platform Software Market Size and Growth Rate 2015-2025

Table Digital Adoption Platform Software Key Market Segments

Figure Global Digital Adoption Platform Software Market Revenue ($) Segment by Type from 2015-2020

Figure Global Digital Adoption Platform Software Market Revenue ($) Segment by Applications from 2015-2020

Table SWOT Analysis

Figure Global COVID-19 Status

Figure Supply Chain

Table Major Players Headquarters, and Service Area of Digital Adoption Platform Software

Table Major Players Revenue in 2019

Figure Major Players Revenue Share in 2019

Table UserGuiding Company Profile

Table UserGuiding Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure UserGuiding Production and Growth Rate

Figure UserGuiding Market Revenue ($) Market Share 2015-2020

Table Gainsight PX Company Profile

Table Gainsight PX Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Gainsight PX Production and Growth Rate

Figure Gainsight PX Market Revenue ($) Market Share 2015-2020

Table AetherPal Company Profile

Table AetherPal Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure AetherPal Production and Growth Rate

Figure AetherPal Market Revenue ($) Market Share 2015-2020

Table Appcues Company Profile

Table Appcues Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Appcues Production and Growth Rate

Figure Appcues Market Revenue ($) Market Share 2015-2020

Table UserIQ Company Profile

Table UserIQ Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure UserIQ Production and Growth Rate

Figure UserIQ Market Revenue ($) Market Share 2015-2020

Table WalkMe Company Profile

Table WalkMe Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure WalkMe Production and Growth Rate

Figure WalkMe Market Revenue ($) Market Share 2015-2020

Table Whatfix Company Profile

Table Whatfix Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Whatfix Production and Growth Rate

Figure Whatfix Market Revenue ($) Market Share 2015-2020

Table TourMyApp Company Profile

Table TourMyApp Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure TourMyApp Production and Growth Rate

Figure TourMyApp Market Revenue ($) Market Share 2015-2020

Table Userlane Company Profile

Table Userlane Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Userlane Production and Growth Rate

Figure Userlane Market Revenue ($) Market Share 2015-2020

Table ADOPT by AppLearn Company Profile

Table ADOPT by AppLearn Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure ADOPT by AppLearn Production and Growth Rate

Figure ADOPT by AppLearn Market Revenue ($) Market Share 2015-2020

Table Toonimo Company Profile

Table Toonimo Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)

Figure Toonimo Production and Growth Rate

Figure Toonimo Market Revenue ($) Market Share 2015-2020

Table Global Digital Adoption Platform Software Sales by Types (2015-2020)

Table Global Digital Adoption Platform Software Sales Share by Types (2015-2020)

Table Global Digital Adoption Platform Software Revenue ($) by Types (2015-2020)

Table Global Digital Adoption Platform Software Revenue Share by Types (2015-2020)

Table Global Digital Adoption Platform Software Price ($) by Types (2015-2020)

Table Global Digital Adoption Platform Software Market Forecast Sales by Types (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Sales Share by Types (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Revenue ($) by Types (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Revenue Share by Types (2020-2025)

Figure Global On Premise Sales and Growth Rate (2015-2020)

Figure Global On Premise Price (2015-2020)

Figure Global Cloud Based Sales and Growth Rate (2015-2020)

Figure Global Cloud Based Price (2015-2020)

Figure Global Digital Adoption Platform Software Market Revenue ($) and Growth Rate Forecast of On Premise (2020-2025)

Figure Global Digital Adoption Platform Software Sales and Growth Rate Forecast of On Premise (2020-2025)

Figure Global Digital Adoption Platform Software Market Revenue ($) and Growth Rate Forecast of Cloud Based (2020-2025)

Figure Global Digital Adoption Platform Software Sales and Growth Rate Forecast of Cloud Based (2020-2025)

Table Global Digital Adoption Platform Software Sales by Applications (2015-2020)

Table Global Digital Adoption Platform Software Sales Share by Applications (2015-2020)

Table Global Digital Adoption Platform Software Revenue ($) by Applications (2015-2020)

Table Global Digital Adoption Platform Software Revenue Share by Applications (2015-2020)

Table Global Digital Adoption Platform Software Market Forecast Sales by Applications (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Sales Share by Applications (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Revenue ($) by Applications (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Revenue Share by Applications (2020-2025)

Figure Global Small and Medium Enterprises Sales and Growth Rate (2015-2020)

Figure Global Small and Medium Enterprises Price (2015-2020)

Figure Global Large Enterprises Sales and Growth Rate (2015-2020)

Figure Global Large Enterprises Price (2015-2020)

Figure Global Digital Adoption Platform Software Market Revenue ($) and Growth Rate Forecast of Small and Medium Enterprises (2020-2025)

Figure Global Digital Adoption Platform Software Sales and Growth Rate Forecast of Small and Medium Enterprises (2020-2025)

Figure Global Digital Adoption Platform Software Market Revenue ($) and Growth Rate Forecast of Large Enterprises (2020-2025)

Figure Global Digital Adoption Platform Software Sales and Growth Rate Forecast of Large Enterprises (2020-2025)

Figure Global Digital Adoption Platform Software Sales and Growth Rate (2015-2020)

Table Global Digital Adoption Platform Software Sales by Regions (2015-2020)

Table Global Digital Adoption Platform Software Sales Market Share by Regions (2015-2020)

Figure Global Digital Adoption Platform Software Sales Market Share by Regions in 2019

Figure Global Digital Adoption Platform Software Revenue and Growth Rate (2015-2020)

Table Global Digital Adoption Platform Software Revenue by Regions (2015-2020)

Table Global Digital Adoption Platform Software Revenue Market Share by Regions (2015-2020)

Figure Global Digital Adoption Platform Software Revenue Market Share by Regions in 2019

Table Global Digital Adoption Platform Software Market Forecast Sales by Regions (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Sales Share by Regions (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Revenue ($) by Regions (2020-2025)

Table Global Digital Adoption Platform Software Market Forecast Revenue Share by Regions (2020-2025)

Figure North America Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure North America Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

Figure North America Digital Adoption Platform Software Market Forecast Sales (2020-2025)

Figure North America Digital Adoption Platform Software Market Forecast Revenue ($) (2020-2025)

Figure North America COVID-19 Status

Figure U.S. Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Canada Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Mexico Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Europe Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Europe Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

Figure Europe Digital Adoption Platform Software Market Forecast Sales (2020-2025)

Figure Europe Digital Adoption Platform Software Market Forecast Revenue ($) (2020-2025)

Figure Europe COVID-19 Status

Figure Germany Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure United Kingdom Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure France Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Italy Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Spain Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Russia Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

Figure Asia-Pacific Digital Adoption Platform Software Market Forecast Sales (2020-2025)

Figure Asia-Pacific Digital Adoption Platform Software Market Forecast Revenue ($) (2020-2025)

Figure Asia Pacific COVID-19 Status

Figure China Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Japan Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure South Korea Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Australia Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure India Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure South America Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure South America Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

Figure South America Digital Adoption Platform Software Market Forecast Sales (2020-2025)

Figure South America Digital Adoption Platform Software Market Forecast Revenue ($) (2020-2025)

Figure Brazil Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Argentina Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Columbia Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Digital Adoption Platform Software Market Revenue and Growth Rate (2015-2020)

Figure Middle East and Africa Digital Adoption Platform Software Market Forecast Sales (2020-2025)

Figure Middle East and Africa Digital Adoption Platform Software Market Forecast Revenue ($) (2020-2025)

Figure UAE Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure Egypt Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)

Figure South Africa Digital Adoption Platform Software Market Sales and Growth Rate (2015-2020)