Global CRM Outsourcing Market Report 2021
Global CRM Outsourcing Market Report 2021
Analysis of the CRM Outsourcing Market reveals emerging trends, consumer adoption rates, and competitive strategies among leading manufacturers worldwide.
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At the beginning of 2020, COVID-19 disease began to spread around the world, millions of people worldwide were infected with COVID-19 disease, and major countries around the world have implemented foot prohibitions and work stoppage orders. Except for the medical supplies and life support products industries, most industries have been greatly impacted, and CRM Outsourcing industries have also been greatly affected.
In the past few years, the CRM Outsourcing market experienced a growth of 4.49%, the global market size of CRM Outsourcing reached 2690 million $ in 2020, of what is about 2160 million $ in 2015.
From 2015 to 2019, the growth rate of global CRM Outsourcing market size was in the range of xxx%. At the end of 2019, COVID-19 began to erupt in China, Due to the huge decrease of global economy; we forecast the growth rate of global economy will show a decrease of about 4%, due to this reason, CRM Outsourcing market size in 2020 will be 2690 with a growth rate of xxx%. This is xxx percentage points lower than in previous years.
As of the date of the report, there have been more than 20 million confirmed cases of CVOID-19 worldwide, and the epidemic has not been effectively controlled. Therefore, we predict that the global epidemic will be basically controlled by the end of 2020 and the global CRM Outsourcing market size will reach 3520 million $ in 2025, with a CAGR of xxx% between 2020-2025.
This Report covers the manufacturers’ data, including: shipment, price, revenue, gross profit, interview record, business distribution etc., these data help the consumer know about the competitors better. This report also covers all the regions and countries of the world, which shows a regional development status, including market size, volume and value, as well as price data.
Besides, the report also covers segment data, including: type segment, industry segment, channel segment etc. cover different segment market size, both volume and value. Also cover different industries clients information, which is very important for the manufacturers.
Section 1: Free——Definition
Section (2 3): 1200 USD——Manufacturer Detail
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services
3i infotech
Aditya Birla Minacs
Aegis
Cognizant
Convergys
EXL
Firstsource
HCL
Hinduja Global Solutions
HP
Infosys
Intelenet
NCO Financial
Sitel
Teleperformance
Teletech
West
Wipro
WNS
Xerox
Section 4: 900 USD——Region Segmentation
North America Country (United States, Canada)
South America
Asia Country (China, Japan, India, Korea)
Europe Country (Germany, UK, France, Italy)
Other Country (Middle East, Africa, GCC)
Section (5 6 7): 500 USD——
Product Type Segmentation
CRM Outsourcing
Industry Segmentation
BFSI
Manufacturing
Retail & logistics
IT & Telecom
Others
Channel (Direct Sales, Distributor) Segmentation
Section 8: 400 USD——Trend (2020-2025)
Section 9: 300 USD——Product Type Detail
Section 10: 700 USD——Downstream Consumer
Section 11: 200 USD——Cost Structure
Section 12: 500 USD——Conclusion
Section 1 CRM Outsourcing Product Definition
Section 2 Global CRM Outsourcing Market Manufacturer Share and Market Overview
2.1 Global Manufacturer CRM Outsourcing Shipments
2.2 Global Manufacturer CRM Outsourcing Business Revenue
2.3 Global CRM Outsourcing Market Overview
2.4 COVID-19 Impact on CRM Outsourcing Industry
Section 3 Manufacturer CRM Outsourcing Business Introduction
3.1 Accenture CRM Outsourcing Business Introduction
3.1.1 Accenture CRM Outsourcing Shipments, Price, Revenue and Gross profit 2015-2020
3.1.2 Accenture CRM Outsourcing Business Distribution by Region
3.1.3 Accenture Interview Record
3.1.4 Accenture CRM Outsourcing Business Profile
3.1.5 Accenture CRM Outsourcing Product Specification
3.2 Capgemini CRM Outsourcing Business Introduction
3.2.1 Capgemini CRM Outsourcing Shipments, Price, Revenue and Gross profit 2015-2020
3.2.2 Capgemini CRM Outsourcing Business Distribution by Region
3.2.3 Interview Record
3.2.4 Capgemini CRM Outsourcing Business Overview
3.2.5 Capgemini CRM Outsourcing Product Specification
3.3 Genpact CRM Outsourcing Business Introduction
3.3.1 Genpact CRM Outsourcing Shipments, Price, Revenue and Gross profit 2015-2020
3.3.2 Genpact CRM Outsourcing Business Distribution by Region
3.3.3 Interview Record
3.3.4 Genpact CRM Outsourcing Business Overview
3.3.5 Genpact CRM Outsourcing Product Specification
3.4 IBM CRM Outsourcing Business Introduction
3.5 Tata Consultancy Services CRM Outsourcing Business Introduction
3.6 3i infotech CRM Outsourcing Business Introduction
…
Section 4 Global CRM Outsourcing Market Segmentation (Region Level)
4.1 North America Country
4.1.1 United States CRM Outsourcing Market Size and Price Analysis 2015-2020
4.1.2 Canada CRM Outsourcing Market Size and Price Analysis 2015-2020
4.2 South America Country
4.2.1 South America CRM Outsourcing Market Size and Price Analysis 2015-2020
4.3 Asia Country
4.3.1 China CRM Outsourcing Market Size and Price Analysis 2015-2020
4.3.2 Japan CRM Outsourcing Market Size and Price Analysis 2015-2020
4.3.3 India CRM Outsourcing Market Size and Price Analysis 2015-2020
4.3.4 Korea CRM Outsourcing Market Size and Price Analysis 2015-2020
4.4 Europe Country
4.4.1 Germany CRM Outsourcing Market Size and Price Analysis 2015-2020
4.4.2 UK CRM Outsourcing Market Size and Price Analysis 2015-2020
4.4.3 France CRM Outsourcing Market Size and Price Analysis 2015-2020
4.4.4 Italy CRM Outsourcing Market Size and Price Analysis 2015-2020
4.4.5 Europe CRM Outsourcing Market Size and Price Analysis 2015-2020
4.5 Other Country and Region
4.5.1 Middle East CRM Outsourcing Market Size and Price Analysis 2015-2020
4.5.2 Africa CRM Outsourcing Market Size and Price Analysis 2015-2020
4.5.3 GCC CRM Outsourcing Market Size and Price Analysis 2015-2020
4.6 Global CRM Outsourcing Market Segmentation (Region Level) Analysis 2015-2020
4.7 Global CRM Outsourcing Market Segmentation (Region Level) Analysis
Section 5 Global CRM Outsourcing Market Segmentation (Product Type Level)
5.1 Global CRM Outsourcing Market Segmentation (Product Type Level) Market Size 2015-2020
5.2 Different CRM Outsourcing Product Type Price 2015-2020
5.3 Global CRM Outsourcing Market Segmentation (Product Type Level) Analysis
Section 6 Global CRM Outsourcing Market Segmentation (Industry Level)
6.1 Global CRM Outsourcing Market Segmentation (Industry Level) Market Size 2015-2020
6.2 Different Industry Price 2015-2020
6.3 Global CRM Outsourcing Market Segmentation (Industry Level) Analysis
Section 7 Global CRM Outsourcing Market Segmentation (Channel Level)
7.1 Global CRM Outsourcing Market Segmentation (Channel Level) Sales Volume and Share 2015-2020
7.2 Global CRM Outsourcing Market Segmentation (Channel Level) Analysis
Section 8 CRM Outsourcing Market Forecast 2020-2025
8.1 CRM Outsourcing Segmentation Market Forecast (Region Level)
8.2 CRM Outsourcing Segmentation Market Forecast (Product Type Level)
8.3 CRM Outsourcing Segmentation Market Forecast (Industry Level)
8.4 CRM Outsourcing Segmentation Market Forecast (Channel Level)
Section 9 CRM Outsourcing Segmentation Product Type
9.1 CRM Outsourcing Product Introduction
Section 10 CRM Outsourcing Segmentation Industry
10.1 BFSI Clients
10.2 Manufacturing Clients
10.3 Retail & logistics Clients
10.4 IT & Telecom Clients
10.5 Others Clients
Section 11 CRM Outsourcing Cost of Production Analysis
11.1 Raw Material Cost Analysis
11.2 Technology Cost Analysis
11.3 Labor Cost Analysis
11.4 Cost Overview
Section 12 Conclusion
Chart and Figure
Figure CRM Outsourcing Product Picture from Accenture
Chart 2015-2020 Global Manufacturer CRM Outsourcing Shipments (Units)
Chart 2015-2020 Global Manufacturer CRM Outsourcing Shipments Share
Chart 2015-2020 Global Manufacturer CRM Outsourcing Business Revenue (Million USD)
Chart 2015-2020 Global Manufacturer CRM Outsourcing Business Revenue Share
Chart Accenture CRM Outsourcing Shipments, Price, Revenue and Gross profit 2015-2020
Chart Accenture CRM Outsourcing Business Distribution
Chart Accenture Interview Record (Partly)
Figure Accenture CRM Outsourcing Product Picture
Chart Accenture CRM Outsourcing Business Profile
Table Accenture CRM Outsourcing Product Specification
Chart Capgemini CRM Outsourcing Shipments, Price, Revenue and Gross profit 2015-2020
Chart Capgemini CRM Outsourcing Business Distribution
Chart Capgemini Interview Record (Partly)
Figure Capgemini CRM Outsourcing Product Picture
Chart Capgemini CRM Outsourcing Business Overview
Table Capgemini CRM Outsourcing Product Specification
Chart Genpact CRM Outsourcing Shipments, Price, Revenue and Gross profit 2015-2020
Chart Genpact CRM Outsourcing Business Distribution
Chart Genpact Interview Record (Partly)
Figure Genpact CRM Outsourcing Product Picture
Chart Genpact CRM Outsourcing Business Overview
Table Genpact CRM Outsourcing Product Specification
3.4 IBM CRM Outsourcing Business Introduction
…
Chart United States CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart United States CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Canada CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Canada CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart South America CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart South America CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart China CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart China CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Japan CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Japan CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart India CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart India CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Korea CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Korea CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Germany CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Germany CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart UK CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart UK CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart France CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart France CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Italy CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Italy CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Europe CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Europe CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Middle East CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Middle East CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Africa CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart Africa CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart GCC CRM Outsourcing Sales Volume (Units) and Market Size (Million $) 2015-2020
Chart GCC CRM Outsourcing Sales Price ($/Unit) 2015-2020
Chart Global CRM Outsourcing Market Segmentation (Region Level) Sales Volume 2015-2020
Chart Global CRM Outsourcing Market Segmentation (Region Level) Market size 2015-2020
Chart CRM Outsourcing Market Segmentation (Product Type Level) Volume (Units) 2015-2020
Chart CRM Outsourcing Market Segmentation (Product Type Level) Market Size (Million $) 2015-2020
Chart Different CRM Outsourcing Product Type Price ($/Unit) 2015-2020
Chart CRM Outsourcing Market Segmentation (Industry Level) Market Size (Volume) 2015-2020
Chart CRM Outsourcing Market Segmentation (Industry Level) Market Size (Share) 2015-2020
Chart CRM Outsourcing Market Segmentation (Industry Level) Market Size (Value) 2015-2020
Chart Global CRM Outsourcing Market Segmentation (Channel Level) Sales Volume (Units) 2015-2020
Chart Global CRM Outsourcing Market Segmentation (Channel Level) Share 2015-2020
Chart CRM Outsourcing Segmentation Market Forecast (Region Level) 2020-2025
Chart CRM Outsourcing Segmentation Market Forecast (Product Type Level) 2020-2025
Chart CRM Outsourcing Segmentation Market Forecast (Industry Level) 2020-2025
Chart CRM Outsourcing Segmentation Market Forecast (Channel Level) 2020-2025
Chart CRM Outsourcing Product Figure
Chart CRM Outsourcing Product Advantage and Disadvantage Comparison
Chart BFSI Clients
Chart Manufacturing Clients
Chart Retail & logistics Clients
Chart IT & Telecom Clients
Chart Others Clients
Research Methodology:
CRM Outsourcing Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
| Primary Sources | Parameters | Key Data |
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| Total Market |
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