Conversational Customer Engagement Software Market 2022: Key Strategies, Historical Analysis, Trends, New Opportunities and Forecast Till 2028
Conversational Customer Engagement Software Market 2022: Key Strategies, Historical Analysis, Trends, New Opportunities and Forecast Till 2028
Analysis of the Conversational Customer Engagement Software Market reveals emerging trends, consumer adoption rates, and competitive strategies among leading manufacturers worldwide.
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This report elaborates the market size, market characteristics, and market growth of the Conversational Customer Engagement Software industry, and breaks down according to the type, application, and consumption area of Conversational Customer Engagement Software. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Conversational Customer Engagement Software in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Conversational Customer Engagement Software market covered in Chapter 13:
Dixa
Intercom
Sonar
HubSpot Service Hub
BirdEye
Freshchat
Podium
Front
Kustomer
Freshdesk
Gladly
Drift
In Chapter 6, on the basis of types, the Conversational Customer Engagement Software market from 2015 to 2025 is primarily split into:
Cloud-based
Web-based
In Chapter 7, on the basis of applications, the Conversational Customer Engagement Software market from 2015 to 2025 covers:
Large Enterprises
Small and Mid-sized Enterprises (SMEs)
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content
1 Conversational Customer Engagement Software Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Conversational Customer Engagement Software Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Conversational Customer Engagement Software Market Forces
3.1 Global Conversational Customer Engagement Software Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment
4 Conversational Customer Engagement Software Market - By Geography
4.1 Global Conversational Customer Engagement Software Market Value and Market Share by Regions
4.1.1 Global Conversational Customer Engagement Software Value ($) by Region (2015-2020)
4.1.2 Global Conversational Customer Engagement Software Value Market Share by Regions (2015-2020)
4.2 Global Conversational Customer Engagement Software Market Production and Market Share by Major Countries
4.2.1 Global Conversational Customer Engagement Software Production by Major Countries (2015-2020)
4.2.2 Global Conversational Customer Engagement Software Production Market Share by Major Countries (2015-2020)
4.3 Global Conversational Customer Engagement Software Market Consumption and Market Share by Regions
4.3.1 Global Conversational Customer Engagement Software Consumption by Regions (2015-2020)
4.3.2 Global Conversational Customer Engagement Software Consumption Market Share by Regions (2015-2020)
5 Conversational Customer Engagement Software Market - By Trade Statistics
5.1 Global Conversational Customer Engagement Software Export and Import
5.2 United States Conversational Customer Engagement Software Export and Import (2015-2020)
5.3 Europe Conversational Customer Engagement Software Export and Import (2015-2020)
5.4 China Conversational Customer Engagement Software Export and Import (2015-2020)
5.5 Japan Conversational Customer Engagement Software Export and Import (2015-2020)
5.6 India Conversational Customer Engagement Software Export and Import (2015-2020)
5.7
6 Conversational Customer Engagement Software Market - By Type
6.1 Global Conversational Customer Engagement Software Production and Market Share by Types (2015-2020)
6.1.1 Global Conversational Customer Engagement Software Production by Types (2015-2020)
6.1.2 Global Conversational Customer Engagement Software Production Market Share by Types (2015-2020)
6.2 Global Conversational Customer Engagement Software Value and Market Share by Types (2015-2020)
6.2.1 Global Conversational Customer Engagement Software Value by Types (2015-2020)
6.2.2 Global Conversational Customer Engagement Software Value Market Share by Types (2015-2020)
6.3 Global Conversational Customer Engagement Software Production, Price and Growth Rate of Cloud-based (2015-2020)
6.4 Global Conversational Customer Engagement Software Production, Price and Growth Rate of Web-based (2015-2020)
7 Conversational Customer Engagement Software Market - By Application
7.1 Global Conversational Customer Engagement Software Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Conversational Customer Engagement Software Consumption by Applications (2015-2020)
7.1.2 Global Conversational Customer Engagement Software Consumption Market Share by Applications (2015-2020)
7.2 Global Conversational Customer Engagement Software Consumption and Growth Rate of Large Enterprises (2015-2020)
7.3 Global Conversational Customer Engagement Software Consumption and Growth Rate of Small and Mid-sized Enterprises (SMEs) (2015-2020)
8 North America Conversational Customer Engagement Software Market
8.1 North America Conversational Customer Engagement Software Market Size
8.2 United States Conversational Customer Engagement Software Market Size
8.3 Canada Conversational Customer Engagement Software Market Size
8.4 Mexico Conversational Customer Engagement Software Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Conversational Customer Engagement Software Market Analysis
9.1 Europe Conversational Customer Engagement Software Market Size
9.2 Germany Conversational Customer Engagement Software Market Size
9.3 United Kingdom Conversational Customer Engagement Software Market Size
9.4 France Conversational Customer Engagement Software Market Size
9.5 Italy Conversational Customer Engagement Software Market Size
9.6 Spain Conversational Customer Engagement Software Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Conversational Customer Engagement Software Market Analysis
10.1 Asia-Pacific Conversational Customer Engagement Software Market Size
10.2 China Conversational Customer Engagement Software Market Size
10.3 Japan Conversational Customer Engagement Software Market Size
10.4 South Korea Conversational Customer Engagement Software Market Size
10.5 Southeast Asia Conversational Customer Engagement Software Market Size
10.6 India Conversational Customer Engagement Software Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Conversational Customer Engagement Software Market Analysis
11.1 Middle East and Africa Conversational Customer Engagement Software Market Size
11.2 Saudi Arabia Conversational Customer Engagement Software Market Size
11.3 UAE Conversational Customer Engagement Software Market Size
11.4 South Africa Conversational Customer Engagement Software Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Conversational Customer Engagement Software Market Analysis
12.1 South America Conversational Customer Engagement Software Market Size
12.2 Brazil Conversational Customer Engagement Software Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles
13.1 Dixa
13.1.1 Dixa Basic Information
13.1.2 Dixa Product Profiles, Application and Specification
13.1.3 Dixa Conversational Customer Engagement Software Market Performance (2015-2020)
13.2 Intercom
13.2.1 Intercom Basic Information
13.2.2 Intercom Product Profiles, Application and Specification
13.2.3 Intercom Conversational Customer Engagement Software Market Performance (2015-2020)
13.3 Sonar
13.3.1 Sonar Basic Information
13.3.2 Sonar Product Profiles, Application and Specification
13.3.3 Sonar Conversational Customer Engagement Software Market Performance (2015-2020)
13.4 HubSpot Service Hub
13.4.1 HubSpot Service Hub Basic Information
13.4.2 HubSpot Service Hub Product Profiles, Application and Specification
13.4.3 HubSpot Service Hub Conversational Customer Engagement Software Market Performance (2015-2020)
13.5 BirdEye
13.5.1 BirdEye Basic Information
13.5.2 BirdEye Product Profiles, Application and Specification
13.5.3 BirdEye Conversational Customer Engagement Software Market Performance (2015-2020)
13.6 Freshchat
13.6.1 Freshchat Basic Information
13.6.2 Freshchat Product Profiles, Application and Specification
13.6.3 Freshchat Conversational Customer Engagement Software Market Performance (2015-2020)
13.7 Podium
13.7.1 Podium Basic Information
13.7.2 Podium Product Profiles, Application and Specification
13.7.3 Podium Conversational Customer Engagement Software Market Performance (2015-2020)
13.8 Front
13.8.1 Front Basic Information
13.8.2 Front Product Profiles, Application and Specification
13.8.3 Front Conversational Customer Engagement Software Market Performance (2015-2020)
13.9 Kustomer
13.9.1 Kustomer Basic Information
13.9.2 Kustomer Product Profiles, Application and Specification
13.9.3 Kustomer Conversational Customer Engagement Software Market Performance (2015-2020)
13.10 Freshdesk
13.10.1 Freshdesk Basic Information
13.10.2 Freshdesk Product Profiles, Application and Specification
13.10.3 Freshdesk Conversational Customer Engagement Software Market Performance (2015-2020)
13.11 Gladly
13.11.1 Gladly Basic Information
13.11.2 Gladly Product Profiles, Application and Specification
13.11.3 Gladly Conversational Customer Engagement Software Market Performance (2015-2020)
13.12 Drift
13.12.1 Drift Basic Information
13.12.2 Drift Product Profiles, Application and Specification
13.12.3 Drift Conversational Customer Engagement Software Market Performance (2015-2020)
14 Market Forecast - By Regions
14.1 North America Conversational Customer Engagement Software Market Forecast (2020-2025)
14.2 Europe Conversational Customer Engagement Software Market Forecast (2020-2025)
14.3 Asia-Pacific Conversational Customer Engagement Software Market Forecast (2020-2025)
14.4 Middle East and Africa Conversational Customer Engagement Software Market Forecast (2020-2025)
14.5 South America Conversational Customer Engagement Software Market Forecast (2020-2025)
15 Market Forecast - By Type and Applications
15.1 Global Conversational Customer Engagement Software Market Forecast by Types (2020-2025)
15.1.1 Global Conversational Customer Engagement Software Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Conversational Customer Engagement Software Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Conversational Customer Engagement Software Market Forecast by Applications (2020-2025)
List of Tables and Figures
Figure Conversational Customer Engagement Software Picture
Table Conversational Customer Engagement Software Key Market Segments
Figure Study and Forecasting Years
Figure Global Conversational Customer Engagement Software Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Conversational Customer Engagement Software Value ($) and Growth Rate (2015-2020)
Table Global Conversational Customer Engagement Software Value ($) by Countries (2015-2020)
Table Global Conversational Customer Engagement Software Value Market Share by Regions (2015-2020)
Figure Global Conversational Customer Engagement Software Value Market Share by Regions in 2019
Figure Global Conversational Customer Engagement Software Production and Growth Rate (2015-2020)
Table Global Conversational Customer Engagement Software Production by Major Countries (2015-2020)
Table Global Conversational Customer Engagement Software Production Market Share by Major Countries (2015-2020)
Figure Global Conversational Customer Engagement Software Production Market Share by Regions in 2019
Figure Global Conversational Customer Engagement Software Consumption and Growth Rate (2015-2020)
Table Global Conversational Customer Engagement Software Consumption by Regions (2015-2020)
Table Global Conversational Customer Engagement Software Consumption Market Share by Regions (2015-2020)
Figure Global Conversational Customer Engagement Software Consumption Market Share by Regions in 2019
Table Global Conversational Customer Engagement Software Export Top 3 Country 2019
Table Global Conversational Customer Engagement Software Import Top 3 Country 2019
Table United States Conversational Customer Engagement Software Export and Import (2015-2020)
Table Europe Conversational Customer Engagement Software Export and Import (2015-2020)
Table China Conversational Customer Engagement Software Export and Import (2015-2020)
Table Japan Conversational Customer Engagement Software Export and Import (2015-2020)
Table India Conversational Customer Engagement Software Export and Import (2015-2020)
Table Global Conversational Customer Engagement Software Production by Types (2015-2020)
Table Global Conversational Customer Engagement Software Production Market Share by Types (2015-2020)
Figure Global Conversational Customer Engagement Software Production Share by Type (2015-2020)
Table Global Conversational Customer Engagement Software Value by Types (2015-2020)
Table Global Conversational Customer Engagement Software Value Market Share by Types (2015-2020)
Figure Global Conversational Customer Engagement Software Value Share by Type (2015-2020)
Figure Global Cloud-based Production and Growth Rate (2015-2020)
Figure Global Cloud-based Price (2015-2020)
Figure Global Web-based Production and Growth Rate (2015-2020)
Figure Global Web-based Price (2015-2020)
Table Global Conversational Customer Engagement Software Consumption by Applications (2015-2020)
Table Global Conversational Customer Engagement Software Consumption Market Share by Applications (2015-2020)
Figure Global Conversational Customer Engagement Software Consumption Share by Application (2015-2020)
Figure Global Large Enterprises Consumption and Growth Rate (2015-2020)
Figure Global Small and Mid-sized Enterprises (SMEs) Consumption and Growth Rate (2015-2020)
Figure North America Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table North America Conversational Customer Engagement Software Consumption by Countries (2015-2020)
Table North America Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure North America Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure United States Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Canada Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Mexico Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Europe Conversational Customer Engagement Software Consumption by Countries (2015-2020)
Table Europe Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Europe Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Germany Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure France Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Italy Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Spain Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Conversational Customer Engagement Software Consumption by Countries (2015-2020)
Table Asia-Pacific Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure China Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Japan Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure South Korea Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure India Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Conversational Customer Engagement Software Consumption by Countries (2015-2020)
Table Middle East and Africa Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure UAE Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure South Africa Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Figure South America Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table South America Conversational Customer Engagement Software Consumption by Countries (2015-2020)
Table South America Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure South America Conversational Customer Engagement Software Consumption Market Share by Countries (2015-2020)
Figure Brazil Conversational Customer Engagement Software Market Consumption and Growth Rate (2015-2020)
Table Dixa Company Profile
Table Dixa Production, Value, Price, Gross Margin 2015-2020
Figure Dixa Production and Growth Rate
Figure Dixa Value ($) Market Share 2015-2020
Table Intercom Company Profile
Table Intercom Production, Value, Price, Gross Margin 2015-2020
Figure Intercom Production and Growth Rate
Figure Intercom Value ($) Market Share 2015-2020
Table Sonar Company Profile
Table Sonar Production, Value, Price, Gross Margin 2015-2020
Figure Sonar Production and Growth Rate
Figure Sonar Value ($) Market Share 2015-2020
Table HubSpot Service Hub Company Profile
Table HubSpot Service Hub Production, Value, Price, Gross Margin 2015-2020
Figure HubSpot Service Hub Production and Growth Rate
Figure HubSpot Service Hub Value ($) Market Share 2015-2020
Table BirdEye Company Profile
Table BirdEye Production, Value, Price, Gross Margin 2015-2020
Figure BirdEye Production and Growth Rate
Figure BirdEye Value ($) Market Share 2015-2020
Table Freshchat Company Profile
Table Freshchat Production, Value, Price, Gross Margin 2015-2020
Figure Freshchat Production and Growth Rate
Figure Freshchat Value ($) Market Share 2015-2020
Table Podium Company Profile
Table Podium Production, Value, Price, Gross Margin 2015-2020
Figure Podium Production and Growth Rate
Figure Podium Value ($) Market Share 2015-2020
Table Front Company Profile
Table Front Production, Value, Price, Gross Margin 2015-2020
Figure Front Production and Growth Rate
Figure Front Value ($) Market Share 2015-2020
Table Kustomer Company Profile
Table Kustomer Production, Value, Price, Gross Margin 2015-2020
Figure Kustomer Production and Growth Rate
Figure Kustomer Value ($) Market Share 2015-2020
Table Freshdesk Company Profile
Table Freshdesk Production, Value, Price, Gross Margin 2015-2020
Figure Freshdesk Production and Growth Rate
Figure Freshdesk Value ($) Market Share 2015-2020
Table Gladly Company Profile
Table Gladly Production, Value, Price, Gross Margin 2015-2020
Figure Gladly Production and Growth Rate
Figure Gladly Value ($) Market Share 2015-2020
Table Drift Company Profile
Table Drift Production, Value, Price, Gross Margin 2015-2020
Figure Drift Production and Growth Rate
Figure Drift Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Conversational Customer Engagement Software Market Forecast Production by Types (2020-2025)
Table Global Conversational Customer Engagement Software Market Forecast Production Share by Types (2020-2025)
Table Global Conversational Customer Engagement Software Market Forecast Value ($) by Types (2020-2025)
Table Global Conversational Customer Engagement Software Market Forecast Value Share by Types (2020-2025)
Table Global Conversational Customer Engagement Software Market Forecast Consumption by Applications (2020-2025)
Table Global Conversational Customer Engagement Software Market Forecast Consumption Share by Applications (2020-2025)
Research Methodology:
Conversational Customer Engagement Software Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
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