Global Communications Platform as a Service Industry

Global Communications Platform as a Service (CPaaS) Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020

Global Communications Platform as a Service Industry

Global Communications Platform as a Service (CPaaS) Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020


The Communications Platform as a Service Market report highlights technological advancements, investment opportunities, and regulatory frameworks shaping the industry landscape through 2030.

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A recently published report by Market IntelliX titled Market Report 2021 is designed in a way that helps the readers to acquire a complete knowledge about the overall market scenario and it’s most lucrative sectors. The research report also statistically provides accurate data in a statistical manner. It examines the historic accomplishments and recent opportunities present in the market. Market IntelliX report focuses on the consumption, geography, by type, by application, and the competitive landscape. The version of the report mainly splits the data for each region to analyze the leading companies, applications, and product types.

Market IntelliX aims to provide a complete knowledgeable report so that the readers will benefit from it. The report is properly examined and compiled by industry experts and will shed light on the key information that requires from the clients.



The market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), by Type and by Application for the period 2016-2027.

Geographical Analysis:
Based on region, the market is segmented into North America, Europe, China, Japan, Southeast Asia India and Other regions (Middle East & Africa, Central & South America). Research analysts have studied government initiatives, changing the political environment, and social scenarios that are likely to contribute to the growth of the regional markets.

Key Players:

The major players that are operating in the market are


market Segment by Type


market Segment by Application


Competitive Landscape:
Factors such as cost analysis, marketing strategy, factor analysis, distributors, sourcing strategy, and industrial chain are all the parts of the market. The report also includes the analysis of the return on investment (ROI) feasibility with the estimated SWOT analysis.

The report covers the following objectives:
• Proliferation and maturation of trade in the market.
• The market share of the market, supply and demand ratio, growth revenue, supply chain analysis, and business overview.
• Current and future market trends that are influencing the growth opportunities and growth rate of the market.
• Feasibility study, new market insights, company profiles, investment return, revenue (value), and consumption (volume) of the market.

Chapter 1: Introduction of Communications Platform as a Service Market
  • 1.1 Research Objective
  • 1.2 Scope of the Study
  • 1.3 Definition
  • 1.4 Assumptions & Limitations

Chapter 2: Executive Summary
  • 2.1 Market Snapshot

Chapter 3: Market Dynamics Analysis and Trends
  • 3.1 Market Dynamics
    • 3.1.1 Market Growth Drivers
    • 3.1.2 Market Restraints
    • 3.1.3 Available Market Opportunities
    • 3.1.4 Influencing Trends

Chapter 4: Market Factor Analysis
  • 4.1 Porter’s Five Forces Analysis
  • 4.2 Bargaining power of suppliers
  • 4.3 Bargaining power of buyers
  • 4.4 Threat of substitute
  • 4.5 Threat of new entrants
  • 4.6 Porter's Five Forces Analysis
  • 4.7 Value Chain Analysis
  • 4.8 Market Impact Analysis
  • 4.9 Regional Impact
  • 4.10 Pricing Analysis
  • 4.11 Import-Export Analysis

Chapter 5: Competitive Landscape
  • 5.1 Company Market Share/Positioning Analysis
  • 5.2 Key Strategies Adopted by Players
  • 5.3 Vendor Landscape
    • 5.3.1 List of Suppliers
    • 5.3.2 List of Buyers

Chapter 6: Communications Platform as a Service Market Company Profiles
  • 6.1 Competitive Landscape
    • 6.1.1 Competitive Benchmarking
    • 6.1.2 Communications Platform as a Service Market Share by Manufacturer (2023)
    • 6.1.3 Industry BCG Matrix
    • 6.1.4 Heat Map Analysis
    • 6.1.5 Mergers and Acquisitions
  • 6.2 Plivo
    • 6.2.1 Company Overview
    • 6.2.2 Product/ Services Offerings
    • 6.2.3 SWOT Analysis
    • 6.2.4 Financial Performance
    • 6.2.5 KEY Strategies
    • 6.2.6 Key Strategic Moves and Recent Initiatives
  • 6.3 Bandwidth
    • 6.3.1 Company Overview
    • 6.3.2 Product/ Services Offerings
    • 6.3.3 SWOT Analysis
    • 6.3.4 Financial Performance
    • 6.3.5 KEY Strategies
    • 6.3.6 Key Strategic Moves and Recent Initiatives
  • 6.4 Infobip
    • 6.4.1 Company Overview
    • 6.4.2 Product/ Services Offerings
    • 6.4.3 SWOT Analysis
    • 6.4.4 Financial Performance
    • 6.4.5 KEY Strategies
    • 6.4.6 Key Strategic Moves and Recent Initiatives
  • 6.5 MessageBird
    • 6.5.1 Company Overview
    • 6.5.2 Product/ Services Offerings
    • 6.5.3 SWOT Analysis
    • 6.5.4 Financial Performance
    • 6.5.5 KEY Strategies
    • 6.5.6 Key Strategic Moves and Recent Initiatives
  • 6.6 CLX
    • 6.6.1 Company Overview
    • 6.6.2 Product/ Services Offerings
    • 6.6.3 SWOT Analysis
    • 6.6.4 Financial Performance
    • 6.6.5 KEY Strategies
    • 6.6.6 Key Strategic Moves and Recent Initiatives
  • 6.7 Avaya
    • 6.7.1 Company Overview
    • 6.7.2 Product/ Services Offerings
    • 6.7.3 SWOT Analysis
    • 6.7.4 Financial Performance
    • 6.7.5 KEY Strategies
    • 6.7.6 Key Strategic Moves and Recent Initiatives
  • 6.8 Voxbone
    • 6.8.1 Company Overview
    • 6.8.2 Product/ Services Offerings
    • 6.8.3 SWOT Analysis
    • 6.8.4 Financial Performance
    • 6.8.5 KEY Strategies
    • 6.8.6 Key Strategic Moves and Recent Initiatives
  • 6.9 Twilio
    • 6.9.1 Company Overview
    • 6.9.2 Product/ Services Offerings
    • 6.9.3 SWOT Analysis
    • 6.9.4 Financial Performance
    • 6.9.5 KEY Strategies
    • 6.9.6 Key Strategic Moves and Recent Initiatives
  • 6.10 Enghouse Systems (Vidyo)
    • 6.10.1 Company Overview
    • 6.10.2 Product/ Services Offerings
    • 6.10.3 SWOT Analysis
    • 6.10.4 Financial Performance
    • 6.10.5 KEY Strategies
    • 6.10.6 Key Strategic Moves and Recent Initiatives
  • 6.11 Plum Voice
    • 6.11.1 Company Overview
    • 6.11.2 Product/ Services Offerings
    • 6.11.3 SWOT Analysis
    • 6.11.4 Financial Performance
    • 6.11.5 KEY Strategies
    • 6.11.6 Key Strategic Moves and Recent Initiatives
  • 6.12 Mitel
    • 6.12.1 Company Overview
    • 6.12.2 Product/ Services Offerings
    • 6.12.3 SWOT Analysis
    • 6.12.4 Financial Performance
    • 6.12.5 KEY Strategies
    • 6.12.6 Key Strategic Moves and Recent Initiatives

Chapter 7: Communications Platform as a Service Market, By Type
  • 7.1 Overview
    • 7.1.1 Market size and forecast
  • 7.2 Customized Service
    • 7.2.1 Key market trends, factors driving growth, and opportunities
    • 7.2.2 Market Size Estimates and Forecasts to 2032, by region
    • 7.2.3 Market analysis by country
  • 7.3 Standardized Service
    • 7.3.1 Key market trends, factors driving growth, and opportunities
    • 7.3.2 Market Size Estimates and Forecasts to 2032, by region
    • 7.3.3 Market analysis by country

Chapter 8: Communications Platform as a Service Market, By Application
  • 8.1 Overview
    • 8.1.1 Market size and forecast
  • 8.2 SME (Small and Medium Enterprises)
    • 8.2.1 Key market trends, factors driving growth, and opportunities
    • 8.2.2 Market Size Estimates and Forecasts to 2032, by region
    • 8.2.3 Market analysis by country
  • 8.3 Large Enterprise
    • 8.3.1 Key market trends, factors driving growth, and opportunities
    • 8.3.2 Market Size Estimates and Forecasts to 2032, by region
    • 8.3.3 Market analysis by country

Chapter 9: Communications Platform as a Service Market By Region
  • 9.1 Overview

Chapter 10: Analyst Viewpoint and Conclusion
  • 10.1 Recommendations and Concluding Analysis
  • 10.2 Potential Market Strategies

Chapter 11: RESEARCH METHODOLOGY
  • 11.1 Overview
  • 11.2 Data Mining
  • 11.3 Secondary Research
  • 11.4 Primary Research
    • 11.4.1 Primary Interviews and Information Gathering Process
    • 11.4.2 Breakdown of Primary Respondents
  • 11.5 Forecasting Model
  • 11.6 Market Size Estimation
    • 11.6.1 Bottom-Up Approach
    • 11.6.2 Top-Down Approach
  • 11.7 Data Triangulation
  • 11.8 Validation

Research Methodology:
This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.
Communications Platform as a Service Market Size Estimation

To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.

Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.

Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.

We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.

Data Source

Secondary Sources

This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.

These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.

Market Size
  • Segmental value
  • Geographic Penetration
  • Product Adoption Rate for Different market
  • Journals, Websites, and Press Releases
  • Annual Reports and SEC Filings
  • Company Websites and Press Releases
  • Public and Paid Databases
  • Market Intellix Data Repository
Market Position of Top Company
  • Product Financials
  • Geographic value Mix
  • Total Company value
  • Business/Segmental value Mix
Qualitative Analysis
  • Influence Factors
  • Market Potential
  • Market Risks and Opportunities
  • Industry Trends
  • Geographical Features
  • Government Policies
  • Company Websites and Press Releases
  • Public and Paid Databases
  • Annual Reports
  • Industry Associations
  • Market Intellix Data Repository

Primary Sources

As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.

On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.

These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.

Key Data Information from Primary Sources

Primary Sources Parameters Key Data
Market Segments(by Application, by Type)
  • Value by Type
  • Status and Forecast
  • Value by Application
  • Value by Regions, Status and Forecast (2025-2031)
  • Value Market Share by Type
  • Value Growth Rate by Type
  • Value by Application
  • Percentage and Growth Rate by Application
  • Value Growth Rate and Market Share by Regions
  • Market Size Status and Forecast (2025-2031)
Total Market
  • Overall Size, Status and Forecast
  • Market Size Status and Forecast (2025-2031)
Frequently asked questions(FAQ's):
What is the market share of the Communications Platform as a Service Market?
The Global Communications Platform as a Service Market share by vendor, as well as the concentration rate using the CR4, CR8 Index, determine the strength of competitive players like Plivo, Bandwidth, Infobip, MessageBird, CLX, Avaya, Voxbone, Twilio, Enghouse Systems (Vidyo), Plum Voice, Mitel.
How are players chosen for the research coverage of the Communications Platform as a Service Market study?
MI used a variety of industry standards such as NAICS, ICB, TRIC, and others to identify functional players in the industry, which they then shortlist and validate in an iterative process to finalize the most relevant players.
Who are the significant end-users in the Communications Platform as a Service Market?
The key end-users in the Communications Platform as a Service Market are SME (Small and Medium Enterprises), Large Enterprise
What is the size of the Communications Platform as a Service Industry?
According to the report, the Communications Platform as a Service Industry will grow to USD XXX Million by 2030, with a YY% CAGR.
What are the underlying opportunities in the Communications Platform as a Service Market?
The influx of capital into the Communications Platform as a Service Market, as well as the deployment of technologies designed to increase efficiency and yield high volume, are paving the way for promising market opportunities.
How is the competitive landscape for the Communications Platform as a Service Market defined?
Companies in the Communications Platform as a Service Industry are thoroughly researched and profiled in order to determine why certain trends will have a significant impact and how they will be factored into the Communications Platform as a Service Market's trajectory and future outlook.