Call Center Outsourcing Market 2022: Key Strategies, Historical Analysis, Trends, New Opportunities and Forecast Till 2028
Call Center Outsourcing Market 2022: Key Strategies, Historical Analysis, Trends, New Opportunities and Forecast Till 2028
The Call Center Outsourcing study provides a comprehensive overview of safety standards, market penetration, and innovation pipelines across major economies.
Exclusive deal : 20% Instant discount on Direct purchases! Don't wait—claim your discount today!
This report elaborates the market size, market characteristics, and market growth of the Call Center Outsourcing industry, and breaks down according to the type, application, and consumption area of Call Center Outsourcing. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Call Center Outsourcing in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Call Center Outsourcing market covered in Chapter 13:
TeleTech Holdings Inc
Arvato
Teleperformance
Atento
Sitel Group
Alorica
Transcom
Avaya Inc
Concentrix
Conduent
West Corporation
Sykes Enterprises Inc
Genesys
In Chapter 6, on the basis of types, the Call Center Outsourcing market from 2015 to 2025 is primarily split into:
Voice-based
Text-based
Social Media-based
In Chapter 7, on the basis of applications, the Call Center Outsourcing market from 2015 to 2025 covers:
Telecommunication
Travel
Tech and Consumer
BFSI
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content
1 Call Center Outsourcing Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Call Center Outsourcing Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Call Center Outsourcing Market Forces
3.1 Global Call Center Outsourcing Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment
4 Call Center Outsourcing Market - By Geography
4.1 Global Call Center Outsourcing Market Value and Market Share by Regions
4.1.1 Global Call Center Outsourcing Value ($) by Region (2015-2020)
4.1.2 Global Call Center Outsourcing Value Market Share by Regions (2015-2020)
4.2 Global Call Center Outsourcing Market Production and Market Share by Major Countries
4.2.1 Global Call Center Outsourcing Production by Major Countries (2015-2020)
4.2.2 Global Call Center Outsourcing Production Market Share by Major Countries (2015-2020)
4.3 Global Call Center Outsourcing Market Consumption and Market Share by Regions
4.3.1 Global Call Center Outsourcing Consumption by Regions (2015-2020)
4.3.2 Global Call Center Outsourcing Consumption Market Share by Regions (2015-2020)
5 Call Center Outsourcing Market - By Trade Statistics
5.1 Global Call Center Outsourcing Export and Import
5.2 United States Call Center Outsourcing Export and Import (2015-2020)
5.3 Europe Call Center Outsourcing Export and Import (2015-2020)
5.4 China Call Center Outsourcing Export and Import (2015-2020)
5.5 Japan Call Center Outsourcing Export and Import (2015-2020)
5.6 India Call Center Outsourcing Export and Import (2015-2020)
5.7
6 Call Center Outsourcing Market - By Type
6.1 Global Call Center Outsourcing Production and Market Share by Types (2015-2020)
6.1.1 Global Call Center Outsourcing Production by Types (2015-2020)
6.1.2 Global Call Center Outsourcing Production Market Share by Types (2015-2020)
6.2 Global Call Center Outsourcing Value and Market Share by Types (2015-2020)
6.2.1 Global Call Center Outsourcing Value by Types (2015-2020)
6.2.2 Global Call Center Outsourcing Value Market Share by Types (2015-2020)
6.3 Global Call Center Outsourcing Production, Price and Growth Rate of Voice-based (2015-2020)
6.4 Global Call Center Outsourcing Production, Price and Growth Rate of Text-based (2015-2020)
6.5 Global Call Center Outsourcing Production, Price and Growth Rate of Social Media-based (2015-2020)
7 Call Center Outsourcing Market - By Application
7.1 Global Call Center Outsourcing Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Call Center Outsourcing Consumption by Applications (2015-2020)
7.1.2 Global Call Center Outsourcing Consumption Market Share by Applications (2015-2020)
7.2 Global Call Center Outsourcing Consumption and Growth Rate of Telecommunication (2015-2020)
7.3 Global Call Center Outsourcing Consumption and Growth Rate of Travel (2015-2020)
7.4 Global Call Center Outsourcing Consumption and Growth Rate of Tech and Consumer (2015-2020)
7.5 Global Call Center Outsourcing Consumption and Growth Rate of BFSI (2015-2020)
7.6 Global Call Center Outsourcing Consumption and Growth Rate of Others (2015-2020)
8 North America Call Center Outsourcing Market
8.1 North America Call Center Outsourcing Market Size
8.2 United States Call Center Outsourcing Market Size
8.3 Canada Call Center Outsourcing Market Size
8.4 Mexico Call Center Outsourcing Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Call Center Outsourcing Market Analysis
9.1 Europe Call Center Outsourcing Market Size
9.2 Germany Call Center Outsourcing Market Size
9.3 United Kingdom Call Center Outsourcing Market Size
9.4 France Call Center Outsourcing Market Size
9.5 Italy Call Center Outsourcing Market Size
9.6 Spain Call Center Outsourcing Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Call Center Outsourcing Market Analysis
10.1 Asia-Pacific Call Center Outsourcing Market Size
10.2 China Call Center Outsourcing Market Size
10.3 Japan Call Center Outsourcing Market Size
10.4 South Korea Call Center Outsourcing Market Size
10.5 Southeast Asia Call Center Outsourcing Market Size
10.6 India Call Center Outsourcing Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Call Center Outsourcing Market Analysis
11.1 Middle East and Africa Call Center Outsourcing Market Size
11.2 Saudi Arabia Call Center Outsourcing Market Size
11.3 UAE Call Center Outsourcing Market Size
11.4 South Africa Call Center Outsourcing Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Call Center Outsourcing Market Analysis
12.1 South America Call Center Outsourcing Market Size
12.2 Brazil Call Center Outsourcing Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles
13.1 TeleTech Holdings Inc
13.1.1 TeleTech Holdings Inc Basic Information
13.1.2 TeleTech Holdings Inc Product Profiles, Application and Specification
13.1.3 TeleTech Holdings Inc Call Center Outsourcing Market Performance (2015-2020)
13.2 Arvato
13.2.1 Arvato Basic Information
13.2.2 Arvato Product Profiles, Application and Specification
13.2.3 Arvato Call Center Outsourcing Market Performance (2015-2020)
13.3 Teleperformance
13.3.1 Teleperformance Basic Information
13.3.2 Teleperformance Product Profiles, Application and Specification
13.3.3 Teleperformance Call Center Outsourcing Market Performance (2015-2020)
13.4 Atento
13.4.1 Atento Basic Information
13.4.2 Atento Product Profiles, Application and Specification
13.4.3 Atento Call Center Outsourcing Market Performance (2015-2020)
13.5 Sitel Group
13.5.1 Sitel Group Basic Information
13.5.2 Sitel Group Product Profiles, Application and Specification
13.5.3 Sitel Group Call Center Outsourcing Market Performance (2015-2020)
13.6 Alorica
13.6.1 Alorica Basic Information
13.6.2 Alorica Product Profiles, Application and Specification
13.6.3 Alorica Call Center Outsourcing Market Performance (2015-2020)
13.7 Transcom
13.7.1 Transcom Basic Information
13.7.2 Transcom Product Profiles, Application and Specification
13.7.3 Transcom Call Center Outsourcing Market Performance (2015-2020)
13.8 Avaya Inc
13.8.1 Avaya Inc Basic Information
13.8.2 Avaya Inc Product Profiles, Application and Specification
13.8.3 Avaya Inc Call Center Outsourcing Market Performance (2015-2020)
13.9 Concentrix
13.9.1 Concentrix Basic Information
13.9.2 Concentrix Product Profiles, Application and Specification
13.9.3 Concentrix Call Center Outsourcing Market Performance (2015-2020)
13.10 Conduent
13.10.1 Conduent Basic Information
13.10.2 Conduent Product Profiles, Application and Specification
13.10.3 Conduent Call Center Outsourcing Market Performance (2015-2020)
13.11 West Corporation
13.11.1 West Corporation Basic Information
13.11.2 West Corporation Product Profiles, Application and Specification
13.11.3 West Corporation Call Center Outsourcing Market Performance (2015-2020)
13.12 Sykes Enterprises Inc
13.12.1 Sykes Enterprises Inc Basic Information
13.12.2 Sykes Enterprises Inc Product Profiles, Application and Specification
13.12.3 Sykes Enterprises Inc Call Center Outsourcing Market Performance (2015-2020)
13.13 Genesys
13.13.1 Genesys Basic Information
13.13.2 Genesys Product Profiles, Application and Specification
13.13.3 Genesys Call Center Outsourcing Market Performance (2015-2020)
14 Market Forecast - By Regions
14.1 North America Call Center Outsourcing Market Forecast (2020-2025)
14.2 Europe Call Center Outsourcing Market Forecast (2020-2025)
14.3 Asia-Pacific Call Center Outsourcing Market Forecast (2020-2025)
14.4 Middle East and Africa Call Center Outsourcing Market Forecast (2020-2025)
14.5 South America Call Center Outsourcing Market Forecast (2020-2025)
15 Market Forecast - By Type and Applications
15.1 Global Call Center Outsourcing Market Forecast by Types (2020-2025)
15.1.1 Global Call Center Outsourcing Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global Call Center Outsourcing Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global Call Center Outsourcing Market Forecast by Applications (2020-2025)
List of Tables and Figures
Figure Call Center Outsourcing Picture
Table Call Center Outsourcing Key Market Segments
Figure Study and Forecasting Years
Figure Global Call Center Outsourcing Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global Call Center Outsourcing Value ($) and Growth Rate (2015-2020)
Table Global Call Center Outsourcing Value ($) by Countries (2015-2020)
Table Global Call Center Outsourcing Value Market Share by Regions (2015-2020)
Figure Global Call Center Outsourcing Value Market Share by Regions in 2019
Figure Global Call Center Outsourcing Production and Growth Rate (2015-2020)
Table Global Call Center Outsourcing Production by Major Countries (2015-2020)
Table Global Call Center Outsourcing Production Market Share by Major Countries (2015-2020)
Figure Global Call Center Outsourcing Production Market Share by Regions in 2019
Figure Global Call Center Outsourcing Consumption and Growth Rate (2015-2020)
Table Global Call Center Outsourcing Consumption by Regions (2015-2020)
Table Global Call Center Outsourcing Consumption Market Share by Regions (2015-2020)
Figure Global Call Center Outsourcing Consumption Market Share by Regions in 2019
Table Global Call Center Outsourcing Export Top 3 Country 2019
Table Global Call Center Outsourcing Import Top 3 Country 2019
Table United States Call Center Outsourcing Export and Import (2015-2020)
Table Europe Call Center Outsourcing Export and Import (2015-2020)
Table China Call Center Outsourcing Export and Import (2015-2020)
Table Japan Call Center Outsourcing Export and Import (2015-2020)
Table India Call Center Outsourcing Export and Import (2015-2020)
Table Global Call Center Outsourcing Production by Types (2015-2020)
Table Global Call Center Outsourcing Production Market Share by Types (2015-2020)
Figure Global Call Center Outsourcing Production Share by Type (2015-2020)
Table Global Call Center Outsourcing Value by Types (2015-2020)
Table Global Call Center Outsourcing Value Market Share by Types (2015-2020)
Figure Global Call Center Outsourcing Value Share by Type (2015-2020)
Figure Global Voice-based Production and Growth Rate (2015-2020)
Figure Global Voice-based Price (2015-2020)
Figure Global Text-based Production and Growth Rate (2015-2020)
Figure Global Text-based Price (2015-2020)
Figure Global Social Media-based Production and Growth Rate (2015-2020)
Figure Global Social Media-based Price (2015-2020)
Table Global Call Center Outsourcing Consumption by Applications (2015-2020)
Table Global Call Center Outsourcing Consumption Market Share by Applications (2015-2020)
Figure Global Call Center Outsourcing Consumption Share by Application (2015-2020)
Figure Global Telecommunication Consumption and Growth Rate (2015-2020)
Figure Global Travel Consumption and Growth Rate (2015-2020)
Figure Global Tech and Consumer Consumption and Growth Rate (2015-2020)
Figure Global BFSI Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Table North America Call Center Outsourcing Consumption by Countries (2015-2020)
Table North America Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure North America Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure United States Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Canada Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Mexico Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Europe Call Center Outsourcing Consumption by Countries (2015-2020)
Table Europe Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Europe Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Germany Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure France Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Italy Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Spain Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific Call Center Outsourcing Consumption by Countries (2015-2020)
Table Asia-Pacific Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure China Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Japan Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South Korea Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure India Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa Call Center Outsourcing Consumption by Countries (2015-2020)
Table Middle East and Africa Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure UAE Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South Africa Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Figure South America Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Table South America Call Center Outsourcing Consumption by Countries (2015-2020)
Table South America Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure South America Call Center Outsourcing Consumption Market Share by Countries (2015-2020)
Figure Brazil Call Center Outsourcing Market Consumption and Growth Rate (2015-2020)
Table TeleTech Holdings Inc Company Profile
Table TeleTech Holdings Inc Production, Value, Price, Gross Margin 2015-2020
Figure TeleTech Holdings Inc Production and Growth Rate
Figure TeleTech Holdings Inc Value ($) Market Share 2015-2020
Table Arvato Company Profile
Table Arvato Production, Value, Price, Gross Margin 2015-2020
Figure Arvato Production and Growth Rate
Figure Arvato Value ($) Market Share 2015-2020
Table Teleperformance Company Profile
Table Teleperformance Production, Value, Price, Gross Margin 2015-2020
Figure Teleperformance Production and Growth Rate
Figure Teleperformance Value ($) Market Share 2015-2020
Table Atento Company Profile
Table Atento Production, Value, Price, Gross Margin 2015-2020
Figure Atento Production and Growth Rate
Figure Atento Value ($) Market Share 2015-2020
Table Sitel Group Company Profile
Table Sitel Group Production, Value, Price, Gross Margin 2015-2020
Figure Sitel Group Production and Growth Rate
Figure Sitel Group Value ($) Market Share 2015-2020
Table Alorica Company Profile
Table Alorica Production, Value, Price, Gross Margin 2015-2020
Figure Alorica Production and Growth Rate
Figure Alorica Value ($) Market Share 2015-2020
Table Transcom Company Profile
Table Transcom Production, Value, Price, Gross Margin 2015-2020
Figure Transcom Production and Growth Rate
Figure Transcom Value ($) Market Share 2015-2020
Table Avaya Inc Company Profile
Table Avaya Inc Production, Value, Price, Gross Margin 2015-2020
Figure Avaya Inc Production and Growth Rate
Figure Avaya Inc Value ($) Market Share 2015-2020
Table Concentrix Company Profile
Table Concentrix Production, Value, Price, Gross Margin 2015-2020
Figure Concentrix Production and Growth Rate
Figure Concentrix Value ($) Market Share 2015-2020
Table Conduent Company Profile
Table Conduent Production, Value, Price, Gross Margin 2015-2020
Figure Conduent Production and Growth Rate
Figure Conduent Value ($) Market Share 2015-2020
Table West Corporation Company Profile
Table West Corporation Production, Value, Price, Gross Margin 2015-2020
Figure West Corporation Production and Growth Rate
Figure West Corporation Value ($) Market Share 2015-2020
Table Sykes Enterprises Inc Company Profile
Table Sykes Enterprises Inc Production, Value, Price, Gross Margin 2015-2020
Figure Sykes Enterprises Inc Production and Growth Rate
Figure Sykes Enterprises Inc Value ($) Market Share 2015-2020
Table Genesys Company Profile
Table Genesys Production, Value, Price, Gross Margin 2015-2020
Figure Genesys Production and Growth Rate
Figure Genesys Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global Call Center Outsourcing Market Forecast Production by Types (2020-2025)
Table Global Call Center Outsourcing Market Forecast Production Share by Types (2020-2025)
Table Global Call Center Outsourcing Market Forecast Value ($) by Types (2020-2025)
Table Global Call Center Outsourcing Market Forecast Value Share by Types (2020-2025)
Table Global Call Center Outsourcing Market Forecast Consumption by Applications (2020-2025)
Table Global Call Center Outsourcing Market Forecast Consumption Share by Applications (2020-2025)
Research Methodology:
Call Center Outsourcing Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
| Market Size |
|
|
| Market Position of Top Company |
|
|
| Qualitative Analysis |
|
|
Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
| Primary Sources | Parameters | Key Data |
| Market Segments(by Application, by Type) |
|
|
| Total Market |
|
|