Global BPO Market Report 2021 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2027 (Based on 2020 COVID-19 Worldwide Spread)
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The BPO market is expected to grow from USD X.X million in 2021 to USD X.X million by 2027, at a CAGR of X.X% during the forecast period. The global BPO market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global BPO market. The report focuses on well-known providers in the global BPO industry, market segments, competition, and the macro environment.
Under COVID-19 Outbreak, how the BPO Industry will develop is also analyzed in detail in Chapter 1.7 of the report.
In Chapter 2.4, we analyzed industry trends in the context of COVID-19.
In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.
In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.
In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.
A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.
Key players in the global BPO market covered in Chapter 4:
Genpact
Capgemini
3i Infotech
IBM
Tata Consultancy Services
Accenture
In Chapter 11 and 13.3, on the basis of types, the BPO market from 2016 to 2027 is primarily split into:
Finance & Accounting
Customer Services
HR Outsourcing
KPO
Procurement Outsourcing
In Chapter 12 and 13.4, on the basis of applications, the BPO market from 2016 to 2027 covers:
Manufacturing
Telecommunications & Technology
BFSI
Insurance & Finance Services
Retail
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2016-2027) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:
North America (Covered in Chapter 6 and 13)
United States
Canada
Mexico
Europe (Covered in Chapter 7 and 13)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 8 and 13)
China
Japan
South Korea
Australia
India
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 9 and 13)
Saudi Arabia
UAE
Egypt
Nigeria
South Africa
Others
South America (Covered in Chapter 10 and 13)
Brazil
Argentina
Columbia
Chile
Others
Years considered for this report:
Historical Years: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Period: 2021-2027
Table of Content
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Regulatory Scenario by Region/Country
1.4 Market Investment Scenario Strategic
1.5 Market Analysis by Type
1.5.1 Global BPO Market Share by Type (2021-2027)
1.5.2 Finance & Accounting
1.5.3 Customer Services
1.5.4 HR Outsourcing
1.5.5 KPO
1.5.6 Procurement Outsourcing
1.6 Market by Application
1.6.1 Global BPO Market Share by Application (2021-2027)
1.6.2 Manufacturing
1.6.3 Telecommunications & Technology
1.6.4 BFSI
1.6.5 Insurance & Finance Services
1.6.6 Retail
1.6.7 Others
1.7 BPO Industry Development Trends under COVID-19 Outbreak
1.7.1 Global COVID-19 Status Overview
1.7.2 Influence of COVID-19 Outbreak on BPO Industry Development
2. Global Market Growth Trends
2.1 Industry Trends
2.1.1 SWOT Analysis
2.1.2 Porter’s Five Forces Analysis
2.2 Potential Market and Growth Potential Analysis
2.3 Industry News and Policies by Regions
2.3.1 Industry News
2.3.2 Industry Policies
2.4 Industry Trends Under COVID-19
3 Value Chain of BPO Market
3.1 Value Chain Status
3.2 BPO Manufacturing Cost Structure Analysis
3.2.1 Production Process Analysis
3.2.2 Manufacturing Cost Structure of BPO
3.2.3 Labor Cost of BPO
3.2.3.1 Labor Cost of BPO Under COVID-19
3.3 Sales and Marketing Model Analysis
3.4 Downstream Major Customer Analysis (by Region)
3.5 Value Chain Status Under COVID-19
4 Players Profiles
4.1 Genpact
4.1.1 Genpact Basic Information
4.1.2 BPO Product Profiles, Application and Specification
4.1.3 Genpact BPO Market Performance (2016-2021)
4.1.4 Genpact Business Overview
4.2 Capgemini
4.2.1 Capgemini Basic Information
4.2.2 BPO Product Profiles, Application and Specification
4.2.3 Capgemini BPO Market Performance (2016-2021)
4.2.4 Capgemini Business Overview
4.3 3i Infotech
4.3.1 3i Infotech Basic Information
4.3.2 BPO Product Profiles, Application and Specification
4.3.3 3i Infotech BPO Market Performance (2016-2021)
4.3.4 3i Infotech Business Overview
4.4 IBM
4.4.1 IBM Basic Information
4.4.2 BPO Product Profiles, Application and Specification
4.4.3 IBM BPO Market Performance (2016-2021)
4.4.4 IBM Business Overview
4.5 Tata Consultancy Services
4.5.1 Tata Consultancy Services Basic Information
4.5.2 BPO Product Profiles, Application and Specification
4.5.3 Tata Consultancy Services BPO Market Performance (2016-2021)
4.5.4 Tata Consultancy Services Business Overview
4.6 Accenture
4.6.1 Accenture Basic Information
4.6.2 BPO Product Profiles, Application and Specification
4.6.3 Accenture BPO Market Performance (2016-2021)
4.6.4 Accenture Business Overview
5 Global BPO Market Analysis by Regions
5.1 Global BPO Sales, Revenue and Market Share by Regions
5.1.1 Global BPO Sales by Regions (2016-2021)
5.1.2 Global BPO Revenue by Regions (2016-2021)
5.2 North America BPO Sales and Growth Rate (2016-2021)
5.3 Europe BPO Sales and Growth Rate (2016-2021)
5.4 Asia-Pacific BPO Sales and Growth Rate (2016-2021)
5.5 Middle East and Africa BPO Sales and Growth Rate (2016-2021)
5.6 South America BPO Sales and Growth Rate (2016-2021)
6 North America BPO Market Analysis by Countries
6.1 North America BPO Sales, Revenue and Market Share by Countries
6.1.1 North America BPO Sales by Countries (2016-2021)
6.1.2 North America BPO Revenue by Countries (2016-2021)
6.1.3 North America BPO Market Under COVID-19
6.2 United States BPO Sales and Growth Rate (2016-2021)
6.2.1 United States BPO Market Under COVID-19
6.3 Canada BPO Sales and Growth Rate (2016-2021)
6.4 Mexico BPO Sales and Growth Rate (2016-2021)
7 Europe BPO Market Analysis by Countries
7.1 Europe BPO Sales, Revenue and Market Share by Countries
7.1.1 Europe BPO Sales by Countries (2016-2021)
7.1.2 Europe BPO Revenue by Countries (2016-2021)
7.1.3 Europe BPO Market Under COVID-19
7.2 Germany BPO Sales and Growth Rate (2016-2021)
7.2.1 Germany BPO Market Under COVID-19
7.3 UK BPO Sales and Growth Rate (2016-2021)
7.3.1 UK BPO Market Under COVID-19
7.4 France BPO Sales and Growth Rate (2016-2021)
7.4.1 France BPO Market Under COVID-19
7.5 Italy BPO Sales and Growth Rate (2016-2021)
7.5.1 Italy BPO Market Under COVID-19
7.6 Spain BPO Sales and Growth Rate (2016-2021)
7.6.1 Spain BPO Market Under COVID-19
7.7 Russia BPO Sales and Growth Rate (2016-2021)
7.7.1 Russia BPO Market Under COVID-19
8 Asia-Pacific BPO Market Analysis by Countries
8.1 Asia-Pacific BPO Sales, Revenue and Market Share by Countries
8.1.1 Asia-Pacific BPO Sales by Countries (2016-2021)
8.1.2 Asia-Pacific BPO Revenue by Countries (2016-2021)
8.1.3 Asia-Pacific BPO Market Under COVID-19
8.2 China BPO Sales and Growth Rate (2016-2021)
8.2.1 China BPO Market Under COVID-19
8.3 Japan BPO Sales and Growth Rate (2016-2021)
8.3.1 Japan BPO Market Under COVID-19
8.4 South Korea BPO Sales and Growth Rate (2016-2021)
8.4.1 South Korea BPO Market Under COVID-19
8.5 Australia BPO Sales and Growth Rate (2016-2021)
8.6 India BPO Sales and Growth Rate (2016-2021)
8.6.1 India BPO Market Under COVID-19
8.7 Southeast Asia BPO Sales and Growth Rate (2016-2021)
8.7.1 Southeast Asia BPO Market Under COVID-19
9 Middle East and Africa BPO Market Analysis by Countries
9.1 Middle East and Africa BPO Sales, Revenue and Market Share by Countries
9.1.1 Middle East and Africa BPO Sales by Countries (2016-2021)
9.1.2 Middle East and Africa BPO Revenue by Countries (2016-2021)
9.1.3 Middle East and Africa BPO Market Under COVID-19
9.2 Saudi Arabia BPO Sales and Growth Rate (2016-2021)
9.3 UAE BPO Sales and Growth Rate (2016-2021)
9.4 Egypt BPO Sales and Growth Rate (2016-2021)
9.5 Nigeria BPO Sales and Growth Rate (2016-2021)
9.6 South Africa BPO Sales and Growth Rate (2016-2021)
10 South America BPO Market Analysis by Countries
10.1 South America BPO Sales, Revenue and Market Share by Countries
10.1.1 South America BPO Sales by Countries (2016-2021)
10.1.2 South America BPO Revenue by Countries (2016-2021)
10.1.3 South America BPO Market Under COVID-19
10.2 Brazil BPO Sales and Growth Rate (2016-2021)
10.2.1 Brazil BPO Market Under COVID-19
10.3 Argentina BPO Sales and Growth Rate (2016-2021)
10.4 Columbia BPO Sales and Growth Rate (2016-2021)
10.5 Chile BPO Sales and Growth Rate (2016-2021)
11 Global BPO Market Segment by Types
11.1 Global BPO Sales, Revenue and Market Share by Types (2016-2021)
11.1.1 Global BPO Sales and Market Share by Types (2016-2021)
11.1.2 Global BPO Revenue and Market Share by Types (2016-2021)
11.2 Finance & Accounting Sales and Price (2016-2021)
11.3 Customer Services Sales and Price (2016-2021)
11.4 HR Outsourcing Sales and Price (2016-2021)
11.5 KPO Sales and Price (2016-2021)
11.6 Procurement Outsourcing Sales and Price (2016-2021)
12 Global BPO Market Segment by Applications
12.1 Global BPO Sales, Revenue and Market Share by Applications (2016-2021)
12.1.1 Global BPO Sales and Market Share by Applications (2016-2021)
12.1.2 Global BPO Revenue and Market Share by Applications (2016-2021)
12.2 Manufacturing Sales, Revenue and Growth Rate (2016-2021)
12.3 Telecommunications & Technology Sales, Revenue and Growth Rate (2016-2021)
12.4 BFSI Sales, Revenue and Growth Rate (2016-2021)
12.5 Insurance & Finance Services Sales, Revenue and Growth Rate (2016-2021)
12.6 Retail Sales, Revenue and Growth Rate (2016-2021)
12.7 Others Sales, Revenue and Growth Rate (2016-2021)
13 BPO Market Forecast by Regions (2021-2027)
13.1 Global BPO Sales, Revenue and Growth Rate (2021-2027)
13.2 BPO Market Forecast by Regions (2021-2027)
13.2.1 North America BPO Market Forecast (2021-2027)
13.2.2 Europe BPO Market Forecast (2021-2027)
13.2.3 Asia-Pacific BPO Market Forecast (2021-2027)
13.2.4 Middle East and Africa BPO Market Forecast (2021-2027)
13.2.5 South America BPO Market Forecast (2021-2027)
13.3 BPO Market Forecast by Types (2021-2027)
13.4 BPO Market Forecast by Applications (2021-2027)
13.5 BPO Market Forecast Under COVID-19
14 Appendix
14.1 Methodology
14.2 Research Data Source
List of Tables and Figures
Table Global BPO Market Size Growth Rate by Type (2021-2027)
Figure Global BPO Market Share by Type in 2020 & 2026
Figure Finance & Accounting Features
Figure Customer Services Features
Figure HR Outsourcing Features
Figure KPO Features
Figure Procurement Outsourcing Features
Table Global BPO Market Size Growth by Application (2021-2027)
Figure Global BPO Market Share by Application in 2020 & 2026
Figure Manufacturing Description
Figure Telecommunications & Technology Description
Figure BFSI Description
Figure Insurance & Finance Services Description
Figure Retail Description
Figure Others Description
Figure Global COVID-19 Status Overview
Table Influence of COVID-19 Outbreak on BPO Industry Development
Table SWOT Analysis
Figure Porter's Five Forces Analysis
Figure Global BPO Market Size and Growth Rate 2016-2027
Table Industry News
Table Industry Policies
Figure Value Chain Status of BPO
Figure Production Process of BPO
Figure Manufacturing Cost Structure of BPO
Figure Major Company Analysis (by Business Distribution Base, by Product Type)
Table Downstream Major Customer Analysis (by Region)
Table Genpact Profile
Table Genpact Production, Value, Price, Gross Margin 2016-2021
Table Capgemini Profile
Table Capgemini Production, Value, Price, Gross Margin 2016-2021
Table 3i Infotech Profile
Table 3i Infotech Production, Value, Price, Gross Margin 2016-2021
Table IBM Profile
Table IBM Production, Value, Price, Gross Margin 2016-2021
Table Tata Consultancy Services Profile
Table Tata Consultancy Services Production, Value, Price, Gross Margin 2016-2021
Table Accenture Profile
Table Accenture Production, Value, Price, Gross Margin 2016-2021
Figure Global BPO Sales and Growth Rate (2016-2021)
Figure Global BPO Revenue ($) and Growth (2016-2021)
Table Global BPO Sales by Regions (2016-2021)
Table Global BPO Sales Market Share by Regions (2016-2021)
Table Global BPO Revenue ($) by Regions (2016-2021)
Table Global BPO Revenue Market Share by Regions (2016-2021)
Table Global BPO Revenue Market Share by Regions in 2016
Table Global BPO Revenue Market Share by Regions in 2020
Figure North America BPO Sales and Growth Rate (2016-2021)
Figure Europe BPO Sales and Growth Rate (2016-2021)
Figure Asia-Pacific BPO Sales and Growth Rate (2016-2021)
Figure Middle East and Africa BPO Sales and Growth Rate (2016-2021)
Figure South America BPO Sales and Growth Rate (2016-2021)
Figure North America BPO Revenue ($) and Growth (2016-2021)
Table North America BPO Sales by Countries (2016-2021)
Table North America BPO Sales Market Share by Countries (2016-2021)
Figure North America BPO Sales Market Share by Countries in 2016
Figure United States BPO Sales and Growth Rate (2016-2021)
Figure Canada BPO Sales and Growth Rate (2016-2021)
Figure Mexico BPO Sales and Growth (2016-2021)
Figure Europe BPO Revenue ($) Growth (2016-2021)
Table Europe BPO Sales by Countries (2016-2021)
Table Europe BPO Sales Market Share by Countries (2016-2021)
Figure Germany BPO Sales and Growth Rate (2016-2021)
Figure UK BPO Sales and Growth Rate (2016-2021)
Figure France BPO Sales and Growth Rate (2016-2021)
Figure Italy BPO Sales and Growth Rate (2016-2021)
Figure Spain BPO Sales and Growth Rate (2016-2021)
Figure Russia BPO Sales and Growth Rate (2016-2021)
Figure Asia-Pacific BPO Revenue ($) and Growth (2016-2021)
Table Asia-Pacific BPO Sales by Countries (2016-2021)
Table Asia-Pacific BPO Sales Market Share by Countries (2016-2021)
Figure China BPO Sales and Growth Rate (2016-2021)
Figure Japan BPO Sales and Growth Rate (2016-2021)
Figure South Korea BPO Sales and Growth Rate (2016-2021)
Figure Australia BPO Sales and Growth Rate (2016-2021)
Figure India BPO Sales and Growth Rate (2016-2021)
Figure Southeast Asia BPO Sales and Growth Rate (2016-2021)
Figure Middle East and Africa BPO Revenue ($) and Growth (2016-2021)
Table Middle East and Africa BPO Sales by Countries (2016-2021)
Table Middle East and Africa BPO Sales Market Share by Countries (2016-2021)
Figure Saudi Arabia BPO Sales and Growth Rate (2016-2021)
Figure UAE BPO Sales and Growth Rate (2016-2021)
Figure Egypt BPO Sales and Growth Rate (2016-2021)
Figure Nigeria BPO Sales and Growth Rate (2016-2021)
Figure South Africa BPO Sales and Growth Rate (2016-2021)
Figure South America BPO Revenue ($) and Growth (2016-2021)
Figure Brazil BPO Sales and Growth Rate (2016-2021)
Figure Argentina BPO Sales and Growth Rate (2016-2021)
Figure Columbia BPO Sales and Growth Rate (2016-2021)
Figure Chile BPO Sales and Growth Rate (2016-2021)
Table Global BPO Sales by Types (2016-2021)
Table Global BPO Revenue ($) by Types (2016-2021)
Figure Global Finance & Accounting Sales and Growth Rate (2016-2021)
Figure Global Finance & Accounting Price (2016-2021)
Figure Global Customer Services Sales and Growth Rate (2016-2021)
Figure Global Customer Services Price (2016-2021)
Figure Global HR Outsourcing Sales and Growth Rate (2016-2021)
Figure Global HR Outsourcing Price (2016-2021)
Figure Global KPO Sales and Growth Rate (2016-2021)
Figure Global KPO Price (2016-2021)
Figure Global Procurement Outsourcing Sales and Growth Rate (2016-2021)
Figure Global Procurement Outsourcing Price (2016-2021)
Table Global BPO Sales by Applications (2016-2021)
Table Global BPO Sales Share by Applications (2016-2021)
Figure Global Manufacturing Sales and Growth Rate (2016-2021)
Figure Global Manufacturing Revenue and Growth Rate (2016-2021)
Figure Global Telecommunications & Technology Sales and Growth Rate (2016-2021)
Figure Global Telecommunications & Technology Revenue and Growth Rate (2016-2021)
Figure Global BFSI Sales and Growth Rate (2016-2021)
Figure Global BFSI Revenue and Growth Rate (2016-2021)
Figure Global Insurance & Finance Services Sales and Growth Rate (2016-2021)
Figure Global Insurance & Finance Services Revenue and Growth Rate (2016-2021)
Figure Global Retail Sales and Growth Rate (2016-2021)
Figure Global Retail Revenue and Growth Rate (2016-2021)
Figure Global Others Sales and Growth Rate (2016-2021)
Figure Global Others Revenue and Growth Rate (2016-2021)
Figure Global BPO Sales and Growth Rate (2021-2027)
Figure Global BPO Revenue ($) and Growth Rate (2021-2027)
Table Global BPO Sales Forecast by Regions (2021-2027)
Table Global BPO Revenue Forecast by Regions (2021-2027)
Figure North America BPO Sales Forecast (2021-2027)
Figure North America BPO Revenue Forecast (2021-2027)
Figure Europe BPO Sales Forecast (2021-2027)
Figure Europe BPO Revenue Forecast (2021-2027)
Figure Asia-Pacific BPO Sales Forecast (2021-2027)
Figure Asia-Pacific BPO Revenue Forecast (2021-2027)
Figure Middle East and Africa BPO Sales Forecast (2021-2027)
Figure Middle East and Africa BPO Revenue Forecast (2021-2027)
Figure South America BPO Sales Forecast (2021-2027)
Figure South America BPO Revenue Forecast (2021-2027)
Table Global BPO Sales Forecast by Types (2021-2027)
Table Global BPO Sales Market Share Forecast by Types (2021-2027)
Table Global BPO Revenue Market Share Forecast by Types (2021-2027)
Table Global BPO Sales Market Share Forecast by Applications (2021-2027)
Table Global BPO Revenue Forecast by Applications (2021-2027)
Table Global BPO Revenue Market Share Forecast by Applications (2021-2027)
Research Methodology:
BPO Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
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| Total Market |
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