Global AI Chatbot Market Report 2021 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2027 (Based on 2020 COVID-19 Worldwide Spread)
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The AI Chatbot market is expected to grow from USD X.X million in 2021 to USD X.X million by 2027, at a CAGR of X.X% during the forecast period. The global AI Chatbot market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global AI Chatbot market. The report focuses on well-known providers in the global AI Chatbot industry, market segments, competition, and the macro environment.
Under COVID-19 Outbreak, how the AI Chatbot Industry will develop is also analyzed in detail in Chapter 1.7 of the report.
In Chapter 2.4, we analyzed industry trends in the context of COVID-19.
In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.
In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.
In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.
A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.
Key players in the global AI Chatbot market covered in Chapter 4:
Pand.ai
KeyReply
Kata.ai
Lazada
In Chapter 11 and 13.3, on the basis of types, the AI Chatbot market from 2016 to 2027 is primarily split into:
Bots for Service
Bots for Social Media
Bots for Payments/Order Processing
Bots for Marketing
Others
In Chapter 12 and 13.4, on the basis of applications, the AI Chatbot market from 2016 to 2027 covers:
Healthcare
Retail
BFSI
Media & Entertainment
Travel & Tourism
E-commerce
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2016-2027) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:
North America (Covered in Chapter 6 and 13)
United States
Canada
Mexico
Europe (Covered in Chapter 7 and 13)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 8 and 13)
China
Japan
South Korea
Australia
India
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 9 and 13)
Saudi Arabia
UAE
Egypt
Nigeria
South Africa
Others
South America (Covered in Chapter 10 and 13)
Brazil
Argentina
Columbia
Chile
Others
Years considered for this report:
Historical Years: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Period: 2021-2027
Table of Content
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Regulatory Scenario by Region/Country
1.4 Market Investment Scenario Strategic
1.5 Market Analysis by Type
1.5.1 Global AI Chatbot Market Share by Type (2021-2027)
1.5.2 Bots for Service
1.5.3 Bots for Social Media
1.5.4 Bots for Payments/Order Processing
1.5.5 Bots for Marketing
1.5.6 Others
1.6 Market by Application
1.6.1 Global AI Chatbot Market Share by Application (2021-2027)
1.6.2 Healthcare
1.6.3 Retail
1.6.4 BFSI
1.6.5 Media & Entertainment
1.6.6 Travel & Tourism
1.6.7 E-commerce
1.6.8 Others
1.7 AI Chatbot Industry Development Trends under COVID-19 Outbreak
1.7.1 Global COVID-19 Status Overview
1.7.2 Influence of COVID-19 Outbreak on AI Chatbot Industry Development
2. Global Market Growth Trends
2.1 Industry Trends
2.1.1 SWOT Analysis
2.1.2 Porter’s Five Forces Analysis
2.2 Potential Market and Growth Potential Analysis
2.3 Industry News and Policies by Regions
2.3.1 Industry News
2.3.2 Industry Policies
2.4 Industry Trends Under COVID-19
3 Value Chain of AI Chatbot Market
3.1 Value Chain Status
3.2 AI Chatbot Manufacturing Cost Structure Analysis
3.2.1 Production Process Analysis
3.2.2 Manufacturing Cost Structure of AI Chatbot
3.2.3 Labor Cost of AI Chatbot
3.2.3.1 Labor Cost of AI Chatbot Under COVID-19
3.3 Sales and Marketing Model Analysis
3.4 Downstream Major Customer Analysis (by Region)
3.5 Value Chain Status Under COVID-19
4 Players Profiles
4.1 Pand.ai
4.1.1 Pand.ai Basic Information
4.1.2 AI Chatbot Product Profiles, Application and Specification
4.1.3 Pand.ai AI Chatbot Market Performance (2016-2021)
4.1.4 Pand.ai Business Overview
4.2 KeyReply
4.2.1 KeyReply Basic Information
4.2.2 AI Chatbot Product Profiles, Application and Specification
4.2.3 KeyReply AI Chatbot Market Performance (2016-2021)
4.2.4 KeyReply Business Overview
4.3 Kata.ai
4.3.1 Kata.ai Basic Information
4.3.2 AI Chatbot Product Profiles, Application and Specification
4.3.3 Kata.ai AI Chatbot Market Performance (2016-2021)
4.3.4 Kata.ai Business Overview
4.4 Lazada
4.4.1 Lazada Basic Information
4.4.2 AI Chatbot Product Profiles, Application and Specification
4.4.3 Lazada AI Chatbot Market Performance (2016-2021)
4.4.4 Lazada Business Overview
5 Global AI Chatbot Market Analysis by Regions
5.1 Global AI Chatbot Sales, Revenue and Market Share by Regions
5.1.1 Global AI Chatbot Sales by Regions (2016-2021)
5.1.2 Global AI Chatbot Revenue by Regions (2016-2021)
5.2 North America AI Chatbot Sales and Growth Rate (2016-2021)
5.3 Europe AI Chatbot Sales and Growth Rate (2016-2021)
5.4 Asia-Pacific AI Chatbot Sales and Growth Rate (2016-2021)
5.5 Middle East and Africa AI Chatbot Sales and Growth Rate (2016-2021)
5.6 South America AI Chatbot Sales and Growth Rate (2016-2021)
6 North America AI Chatbot Market Analysis by Countries
6.1 North America AI Chatbot Sales, Revenue and Market Share by Countries
6.1.1 North America AI Chatbot Sales by Countries (2016-2021)
6.1.2 North America AI Chatbot Revenue by Countries (2016-2021)
6.1.3 North America AI Chatbot Market Under COVID-19
6.2 United States AI Chatbot Sales and Growth Rate (2016-2021)
6.2.1 United States AI Chatbot Market Under COVID-19
6.3 Canada AI Chatbot Sales and Growth Rate (2016-2021)
6.4 Mexico AI Chatbot Sales and Growth Rate (2016-2021)
7 Europe AI Chatbot Market Analysis by Countries
7.1 Europe AI Chatbot Sales, Revenue and Market Share by Countries
7.1.1 Europe AI Chatbot Sales by Countries (2016-2021)
7.1.2 Europe AI Chatbot Revenue by Countries (2016-2021)
7.1.3 Europe AI Chatbot Market Under COVID-19
7.2 Germany AI Chatbot Sales and Growth Rate (2016-2021)
7.2.1 Germany AI Chatbot Market Under COVID-19
7.3 UK AI Chatbot Sales and Growth Rate (2016-2021)
7.3.1 UK AI Chatbot Market Under COVID-19
7.4 France AI Chatbot Sales and Growth Rate (2016-2021)
7.4.1 France AI Chatbot Market Under COVID-19
7.5 Italy AI Chatbot Sales and Growth Rate (2016-2021)
7.5.1 Italy AI Chatbot Market Under COVID-19
7.6 Spain AI Chatbot Sales and Growth Rate (2016-2021)
7.6.1 Spain AI Chatbot Market Under COVID-19
7.7 Russia AI Chatbot Sales and Growth Rate (2016-2021)
7.7.1 Russia AI Chatbot Market Under COVID-19
8 Asia-Pacific AI Chatbot Market Analysis by Countries
8.1 Asia-Pacific AI Chatbot Sales, Revenue and Market Share by Countries
8.1.1 Asia-Pacific AI Chatbot Sales by Countries (2016-2021)
8.1.2 Asia-Pacific AI Chatbot Revenue by Countries (2016-2021)
8.1.3 Asia-Pacific AI Chatbot Market Under COVID-19
8.2 China AI Chatbot Sales and Growth Rate (2016-2021)
8.2.1 China AI Chatbot Market Under COVID-19
8.3 Japan AI Chatbot Sales and Growth Rate (2016-2021)
8.3.1 Japan AI Chatbot Market Under COVID-19
8.4 South Korea AI Chatbot Sales and Growth Rate (2016-2021)
8.4.1 South Korea AI Chatbot Market Under COVID-19
8.5 Australia AI Chatbot Sales and Growth Rate (2016-2021)
8.6 India AI Chatbot Sales and Growth Rate (2016-2021)
8.6.1 India AI Chatbot Market Under COVID-19
8.7 Southeast Asia AI Chatbot Sales and Growth Rate (2016-2021)
8.7.1 Southeast Asia AI Chatbot Market Under COVID-19
9 Middle East and Africa AI Chatbot Market Analysis by Countries
9.1 Middle East and Africa AI Chatbot Sales, Revenue and Market Share by Countries
9.1.1 Middle East and Africa AI Chatbot Sales by Countries (2016-2021)
9.1.2 Middle East and Africa AI Chatbot Revenue by Countries (2016-2021)
9.1.3 Middle East and Africa AI Chatbot Market Under COVID-19
9.2 Saudi Arabia AI Chatbot Sales and Growth Rate (2016-2021)
9.3 UAE AI Chatbot Sales and Growth Rate (2016-2021)
9.4 Egypt AI Chatbot Sales and Growth Rate (2016-2021)
9.5 Nigeria AI Chatbot Sales and Growth Rate (2016-2021)
9.6 South Africa AI Chatbot Sales and Growth Rate (2016-2021)
10 South America AI Chatbot Market Analysis by Countries
10.1 South America AI Chatbot Sales, Revenue and Market Share by Countries
10.1.1 South America AI Chatbot Sales by Countries (2016-2021)
10.1.2 South America AI Chatbot Revenue by Countries (2016-2021)
10.1.3 South America AI Chatbot Market Under COVID-19
10.2 Brazil AI Chatbot Sales and Growth Rate (2016-2021)
10.2.1 Brazil AI Chatbot Market Under COVID-19
10.3 Argentina AI Chatbot Sales and Growth Rate (2016-2021)
10.4 Columbia AI Chatbot Sales and Growth Rate (2016-2021)
10.5 Chile AI Chatbot Sales and Growth Rate (2016-2021)
11 Global AI Chatbot Market Segment by Types
11.1 Global AI Chatbot Sales, Revenue and Market Share by Types (2016-2021)
11.1.1 Global AI Chatbot Sales and Market Share by Types (2016-2021)
11.1.2 Global AI Chatbot Revenue and Market Share by Types (2016-2021)
11.2 Bots for Service Sales and Price (2016-2021)
11.3 Bots for Social Media Sales and Price (2016-2021)
11.4 Bots for Payments/Order Processing Sales and Price (2016-2021)
11.5 Bots for Marketing Sales and Price (2016-2021)
11.6 Others Sales and Price (2016-2021)
12 Global AI Chatbot Market Segment by Applications
12.1 Global AI Chatbot Sales, Revenue and Market Share by Applications (2016-2021)
12.1.1 Global AI Chatbot Sales and Market Share by Applications (2016-2021)
12.1.2 Global AI Chatbot Revenue and Market Share by Applications (2016-2021)
12.2 Healthcare Sales, Revenue and Growth Rate (2016-2021)
12.3 Retail Sales, Revenue and Growth Rate (2016-2021)
12.4 BFSI Sales, Revenue and Growth Rate (2016-2021)
12.5 Media & Entertainment Sales, Revenue and Growth Rate (2016-2021)
12.6 Travel & Tourism Sales, Revenue and Growth Rate (2016-2021)
12.7 E-commerce Sales, Revenue and Growth Rate (2016-2021)
12.8 Others Sales, Revenue and Growth Rate (2016-2021)
13 AI Chatbot Market Forecast by Regions (2021-2027)
13.1 Global AI Chatbot Sales, Revenue and Growth Rate (2021-2027)
13.2 AI Chatbot Market Forecast by Regions (2021-2027)
13.2.1 North America AI Chatbot Market Forecast (2021-2027)
13.2.2 Europe AI Chatbot Market Forecast (2021-2027)
13.2.3 Asia-Pacific AI Chatbot Market Forecast (2021-2027)
13.2.4 Middle East and Africa AI Chatbot Market Forecast (2021-2027)
13.2.5 South America AI Chatbot Market Forecast (2021-2027)
13.3 AI Chatbot Market Forecast by Types (2021-2027)
13.4 AI Chatbot Market Forecast by Applications (2021-2027)
13.5 AI Chatbot Market Forecast Under COVID-19
14 Appendix
14.1 Methodology
14.2 Research Data Source
List of Tables and Figures
Table Global AI Chatbot Market Size Growth Rate by Type (2021-2027)
Figure Global AI Chatbot Market Share by Type in 2020 & 2026
Figure Bots for Service Features
Figure Bots for Social Media Features
Figure Bots for Payments/Order Processing Features
Figure Bots for Marketing Features
Figure Others Features
Table Global AI Chatbot Market Size Growth by Application (2021-2027)
Figure Global AI Chatbot Market Share by Application in 2020 & 2026
Figure Healthcare Description
Figure Retail Description
Figure BFSI Description
Figure Media & Entertainment Description
Figure Travel & Tourism Description
Figure E-commerce Description
Figure Others Description
Figure Global COVID-19 Status Overview
Table Influence of COVID-19 Outbreak on AI Chatbot Industry Development
Table SWOT Analysis
Figure Porter's Five Forces Analysis
Figure Global AI Chatbot Market Size and Growth Rate 2016-2027
Table Industry News
Table Industry Policies
Figure Value Chain Status of AI Chatbot
Figure Production Process of AI Chatbot
Figure Manufacturing Cost Structure of AI Chatbot
Figure Major Company Analysis (by Business Distribution Base, by Product Type)
Table Downstream Major Customer Analysis (by Region)
Table Pand.ai Profile
Table Pand.ai Production, Value, Price, Gross Margin 2016-2021
Table KeyReply Profile
Table KeyReply Production, Value, Price, Gross Margin 2016-2021
Table Kata.ai Profile
Table Kata.ai Production, Value, Price, Gross Margin 2016-2021
Table Lazada Profile
Table Lazada Production, Value, Price, Gross Margin 2016-2021
Figure Global AI Chatbot Sales and Growth Rate (2016-2021)
Figure Global AI Chatbot Revenue ($) and Growth (2016-2021)
Table Global AI Chatbot Sales by Regions (2016-2021)
Table Global AI Chatbot Sales Market Share by Regions (2016-2021)
Table Global AI Chatbot Revenue ($) by Regions (2016-2021)
Table Global AI Chatbot Revenue Market Share by Regions (2016-2021)
Table Global AI Chatbot Revenue Market Share by Regions in 2016
Table Global AI Chatbot Revenue Market Share by Regions in 2020
Figure North America AI Chatbot Sales and Growth Rate (2016-2021)
Figure Europe AI Chatbot Sales and Growth Rate (2016-2021)
Figure Asia-Pacific AI Chatbot Sales and Growth Rate (2016-2021)
Figure Middle East and Africa AI Chatbot Sales and Growth Rate (2016-2021)
Figure South America AI Chatbot Sales and Growth Rate (2016-2021)
Figure North America AI Chatbot Revenue ($) and Growth (2016-2021)
Table North America AI Chatbot Sales by Countries (2016-2021)
Table North America AI Chatbot Sales Market Share by Countries (2016-2021)
Figure North America AI Chatbot Sales Market Share by Countries in 2016
Figure United States AI Chatbot Sales and Growth Rate (2016-2021)
Figure Canada AI Chatbot Sales and Growth Rate (2016-2021)
Figure Mexico AI Chatbot Sales and Growth (2016-2021)
Figure Europe AI Chatbot Revenue ($) Growth (2016-2021)
Table Europe AI Chatbot Sales by Countries (2016-2021)
Table Europe AI Chatbot Sales Market Share by Countries (2016-2021)
Figure Germany AI Chatbot Sales and Growth Rate (2016-2021)
Figure UK AI Chatbot Sales and Growth Rate (2016-2021)
Figure France AI Chatbot Sales and Growth Rate (2016-2021)
Figure Italy AI Chatbot Sales and Growth Rate (2016-2021)
Figure Spain AI Chatbot Sales and Growth Rate (2016-2021)
Figure Russia AI Chatbot Sales and Growth Rate (2016-2021)
Figure Asia-Pacific AI Chatbot Revenue ($) and Growth (2016-2021)
Table Asia-Pacific AI Chatbot Sales by Countries (2016-2021)
Table Asia-Pacific AI Chatbot Sales Market Share by Countries (2016-2021)
Figure China AI Chatbot Sales and Growth Rate (2016-2021)
Figure Japan AI Chatbot Sales and Growth Rate (2016-2021)
Figure South Korea AI Chatbot Sales and Growth Rate (2016-2021)
Figure Australia AI Chatbot Sales and Growth Rate (2016-2021)
Figure India AI Chatbot Sales and Growth Rate (2016-2021)
Figure Southeast Asia AI Chatbot Sales and Growth Rate (2016-2021)
Figure Middle East and Africa AI Chatbot Revenue ($) and Growth (2016-2021)
Table Middle East and Africa AI Chatbot Sales by Countries (2016-2021)
Table Middle East and Africa AI Chatbot Sales Market Share by Countries (2016-2021)
Figure Saudi Arabia AI Chatbot Sales and Growth Rate (2016-2021)
Figure UAE AI Chatbot Sales and Growth Rate (2016-2021)
Figure Egypt AI Chatbot Sales and Growth Rate (2016-2021)
Figure Nigeria AI Chatbot Sales and Growth Rate (2016-2021)
Figure South Africa AI Chatbot Sales and Growth Rate (2016-2021)
Figure South America AI Chatbot Revenue ($) and Growth (2016-2021)
Figure Brazil AI Chatbot Sales and Growth Rate (2016-2021)
Figure Argentina AI Chatbot Sales and Growth Rate (2016-2021)
Figure Columbia AI Chatbot Sales and Growth Rate (2016-2021)
Figure Chile AI Chatbot Sales and Growth Rate (2016-2021)
Table Global AI Chatbot Sales by Types (2016-2021)
Table Global AI Chatbot Revenue ($) by Types (2016-2021)
Figure Global Bots for Service Sales and Growth Rate (2016-2021)
Figure Global Bots for Service Price (2016-2021)
Figure Global Bots for Social Media Sales and Growth Rate (2016-2021)
Figure Global Bots for Social Media Price (2016-2021)
Figure Global Bots for Payments/Order Processing Sales and Growth Rate (2016-2021)
Figure Global Bots for Payments/Order Processing Price (2016-2021)
Figure Global Bots for Marketing Sales and Growth Rate (2016-2021)
Figure Global Bots for Marketing Price (2016-2021)
Figure Global Others Sales and Growth Rate (2016-2021)
Figure Global Others Price (2016-2021)
Table Global AI Chatbot Sales by Applications (2016-2021)
Table Global AI Chatbot Sales Share by Applications (2016-2021)
Figure Global Healthcare Sales and Growth Rate (2016-2021)
Figure Global Healthcare Revenue and Growth Rate (2016-2021)
Figure Global Retail Sales and Growth Rate (2016-2021)
Figure Global Retail Revenue and Growth Rate (2016-2021)
Figure Global BFSI Sales and Growth Rate (2016-2021)
Figure Global BFSI Revenue and Growth Rate (2016-2021)
Figure Global Media & Entertainment Sales and Growth Rate (2016-2021)
Figure Global Media & Entertainment Revenue and Growth Rate (2016-2021)
Figure Global Travel & Tourism Sales and Growth Rate (2016-2021)
Figure Global Travel & Tourism Revenue and Growth Rate (2016-2021)
Figure Global E-commerce Sales and Growth Rate (2016-2021)
Figure Global E-commerce Revenue and Growth Rate (2016-2021)
Figure Global Others Sales and Growth Rate (2016-2021)
Figure Global Others Revenue and Growth Rate (2016-2021)
Figure Global AI Chatbot Sales and Growth Rate (2021-2027)
Figure Global AI Chatbot Revenue ($) and Growth Rate (2021-2027)
Table Global AI Chatbot Sales Forecast by Regions (2021-2027)
Table Global AI Chatbot Revenue Forecast by Regions (2021-2027)
Figure North America AI Chatbot Sales Forecast (2021-2027)
Figure North America AI Chatbot Revenue Forecast (2021-2027)
Figure Europe AI Chatbot Sales Forecast (2021-2027)
Figure Europe AI Chatbot Revenue Forecast (2021-2027)
Figure Asia-Pacific AI Chatbot Sales Forecast (2021-2027)
Figure Asia-Pacific AI Chatbot Revenue Forecast (2021-2027)
Figure Middle East and Africa AI Chatbot Sales Forecast (2021-2027)
Figure Middle East and Africa AI Chatbot Revenue Forecast (2021-2027)
Figure South America AI Chatbot Sales Forecast (2021-2027)
Figure South America AI Chatbot Revenue Forecast (2021-2027)
Table Global AI Chatbot Sales Forecast by Types (2021-2027)
Table Global AI Chatbot Sales Market Share Forecast by Types (2021-2027)
Table Global AI Chatbot Revenue Market Share Forecast by Types (2021-2027)
Table Global AI Chatbot Sales Market Share Forecast by Applications (2021-2027)
Table Global AI Chatbot Revenue Forecast by Applications (2021-2027)
Table Global AI Chatbot Revenue Market Share Forecast by Applications (2021-2027)
Research Methodology:
AI Chatbot Market Size Estimation
To estimate market size and trends, we use a combination of top-down and bottom-up methods. This allows us to evaluate the market from various perspectives—by company, region, product type, and end users.
Our estimates are based on actual sales data, excluding any discounts. Segment breakdowns and market shares are calculated using weighted averages based on usage rates and average prices. Regional insights are determined by how widely a product or service is adopted in each area.
Key companies are identified through secondary sources like industry reports and company filings. We then verify revenue estimates and other key data points through primary research, including interviews with industry experts, company executives, and decision-makers.
We take into account all relevant factors that could influence the market and validate our findings with real-world input. Our final insights combine both qualitative and quantitative data to provide a well-rounded view. Please note, these estimates do not account for unexpected changes such as inflation, economic downturns, or policy shifts.
Data Source
Secondary Sources
This study draws on a wide range of secondary sources, including press releases, annual reports, non-profit organizations, industry associations, government agencies, and customs data. We also referred to reputable databases and directories such as Bloomberg, Wind Info, Hoovers, Factiva, Trading Economics, Statista, and others. Additional references include investor presentations, company filings (e.g., SEC), economic data, and documents from regulatory and industry bodies.
These sources were used to gather technical and market-focused insights, identify key players, analyze market segmentation and classification, and track major trends and developments across industries.
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Primary Sources
As part of our primary research, we interviewed a variety of stakeholders from both the supply and demand sides to gather valuable qualitative and quantitative insights.
On the supply side, we spoke with product manufacturers, competitors, industry experts, research institutions, distributors, traders, and raw material suppliers. On the demand side, we engaged with business leaders, marketing and sales heads, technology and innovation directors, supply chain executives, and end users across key organizations.
These conversations helped us better understand market segmentation, pricing, applications, leading players, supply chains, demand trends, industry outlook, and key market dynamics—including risks, opportunities, barriers, and strategic developments.
Key Data Information from Primary Sources
| Primary Sources | Parameters | Key Data |
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| Total Market |
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